Absolutely love their products. My skin is so sensitive and i've struggled to find something that really works to resurface and moisturise my skin. While i agree the serums don't smell great, the sme... See more
Company replied
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See what reviewers are saying
Illegal pricing. Adding tax/gst on top of advertised prices is illegal in Australia See "ACCC price displays". too late I realised I was duped by fb ads by false skin care professionals top 5 lis... See more
Company replied
I have always gotten compliments on my skin! I started using Naked and Thriving last year and I just LOVE THEIR PRODUCTS!! I use the eye cream, Restore and illuminating serum. I then add the face... See more
In my experience these products do what they claim to do. Eye cream firms and moisturises, the restorative face oil leaves skin firm soft and dewy and the serum works with the oil to give a lovely br... See more
Company details
Written by the company
We make high-performance, naturally-derived skincare formulated without any synthetics. Our products are clinically shown to address common skin concerns like visible wrinkles, dark spots, hydration, and luminosity. Our collection includes cleansers, serums, eye creams, face creams, face oils, and body oils using powerful ingredients like Vitamin C, Backuchiol (a natural retinol-alternative), and Hyaluronic Acid. Our 5-step routine is designed with mature skin in mind, and we believe you can look and feel your best at every age. Look good, feel radiant, thrive.
Contact info
United States
- www.nakedandthriving.com
3.8
Great
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Issues resolved
The company has worked to resolve a delivery and communication issue and has been helpful.
November 9, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Jayne. Thanks for writing and I am sorry for the issue. Can you tell me your order number? Our Customer Care team responds to all inquiries. In November, we had more messages than anticipated so your reply may have been a little delayed. Have you checked your spam folders? Either way, if you let me know your order number, I'll find out what happened with your shipment and we can issue a replacement or refund. Again, I'm sorry for the issue. We'll get this sorted out. - Alta
Update: Hi again, Jayne. I am seeing your order from November 15, but the tracking is not showing correctly. I've reached out to our team and expect to have an answer on Monday. I also see that your order was part of a shipment that was delayed by the carrier, which we emailed you about. It looks like you were able to see this email because you received a free full-size serum as an apology for this delay. I believe you know our company is not a scam, but an independent, family-owned business. Once in a while, carriers lose packages. We do everything in our power to make these situations right. I'll be in touch on Monday.
Update 1/13/25: Hi Jayne. This is Margi, the co-founder. I've connected with our Customer Care team and you will hear from them today, if you haven't already. I am sorry for the delay in your order. It was part of a shipment that the carrier lost. I think we should've proactively worked to resolve that issue for you, which I've shared with the team. From what I understand, your first email was sent to our team on January 3rd, is that correct? Again, we should've responded sooner. To say you've had zero customer service updates is simply untrue. You received a free full-size gift for the delay (via an email that explained the delay), and your response is coming within six business days. I wish it had been sooner, and I'll make sure again to speak with our team about how to do better. I just want to emphasize that this is a family-run business, and we do our absolute best to provide both exceptional skincare and service. I certainly hope we improve in the future. These were simply honest mistakes made during our busiest time of year. Either way, I believe your skincare will be on its way to you soon, and I hope you love it. - Margi
Run! Unethical, shady and dishonest!
Run, run, run! This company is a scam!
When I went to return an unopened/unused order, they offered a return label and a full return minus shipping. However, once my package made it to the Warren, MI Post Office, it never went anywhere else. After 2 weeks of my package not moving I spoke with a postal supervisor in Warren, MI. Apparently, Naked and Thriving sends the labels to customers for returns in a way that allows Naked and Thriving to pay the postage when they receive the package. However, when the package arrives, the company refuses to pay and the package goes back to the post office and to dead mail.
In my case, then the company told me that they couldn't refund the order because they hadn't received my return.
The postal supervisor explained that this scenario happened with multiple packages in the same week. She was planning to speak with the Post Master about no longer picking up from the company.
This is unethical. Period.
Additionally, my dermatologist told me products like these are mostly all water and completely ineffective.
Save yourself time. Do not do business with these people.
December 23, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Sadie,
Thank you so much for sharing your experience with us. I truly apologize for the frustration this situation has caused and appreciate your patience as we work to resolve it. I’ve connected with our Customer Experience team to gain a clearer understanding of the issue, and I hope this update helps ease your concerns.
As of last week, we were waiting for your package to return to our warehouse. Once it arrives, our team will process your refund promptly. Typically, the carrier delivers returns directly to us, but due to unforeseen delays, this hasn’t happened yet. To expedite the process, our warehouse team is actively visiting the carrier’s location to pick up returns. We’re truly sorry for this inconvenience and are doing everything we can to ensure your refund is processed as quickly as possible.
Regarding your concerns about ingredients: Water is the first ingredient in a few of our products. For instance, our Illuminate BC+ Brightening Serum lists water as the first ingredient. However, Illuminate also features powerful, clinically tested ingredients like Vitamin C, Bakuchiol, and multi-weight Hyaluronic Acid. These are known to visibly reduce wrinkles and dark spots while helping to brighten and hydrate the skin. We are proud of the effectiveness of our formulas, and detailed ingredient lists are available on our packaging and website to maintain transparency.
I hope this information is helpful. Our Customer Experience team looks forward to supporting you further during this process. If there's anything else we can help with, please do not hesitate to reach out to hello@nakedandthriving.com.
Thank you again for connecting.
Warm regards,
Cindy
Product review and concerns
I have been using the night serum and face oil and was pleasantly suprised at how great my skin looks. I was using it nightly. I decided to splurge and get the day set as well. A week of using both sets, my sensitive skin began to get red spots, like hives on my face. I stopped using both, but would like to understand what happen when I added the day set. Help Please.
December 16, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Geraldine! Thank you so much for the support and for getting in touch. These are great questions and I'd love to understand more about your experience. My first question for you is: did anything else about your skincare or daily routine change? Are you spending more time in the sun? Did you add any other products to your routine? The reason I ask is that Renew contains Alpha Hydroxy Acids which can be sensitizing so we recommend using this only at night (which it sounds like you're doing) and not combining it with certain other ingredients (like Retinol or Vitamin C). Our Day Set is very gentle and should work well with sensitive skin. That said, it may take your skin some time to acclimate to new formulas. For this reason, I'd recommend reverting to your original routine (using The Night Set at night) and then slowly re-introducing The Day Set one product at a time, starting with Protect. After performing a patch test to make sure Protect is compatible with your skin, use this serum in the mornings for a week or so and see how your skin feels. If this works, then you can re-introduce Prevent in your morning routine slowly and monitor results. Does this make sense? I have one more thought for you! For both morning and evening, we suggest using products in order from thinnest to thickest, like this: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. You can skip steps, but I'd definitely recommend starting with a cleanser and applying serum while your skin is still slightly damp. I hope this helps! If you need any more details, feel free to edit your comment here or reach out to our Customer Care team at hello@nakedandthriving.com. They're always happy to offer suggestions, too. Thanks so much for your note and your questions! - Alta 💕
This company is a scam
I ordered on Dec 4th, contacted customer service on Dec 11th when tracking showed the courier had been awaiting the shipment since Dec 4th, and Glenn wrote back telling me to wait until the Dec 18th. The courier is still awaiting the package, I contacted customer service again two days ago and have yet to hear from customer service. I see good reviews, but this experience makes me think this company is profiting from scamming me out of my money. Unless you have $ to throw away, recommend purchasing from a reputable company that has their products available at retailers.
December 3, 2024
Unprompted review
Reply from nakedandthriving.com
Hi there 👋 Thanks for your note. Would you like to share your order number? I'd be more than happy to look into it. We are a family-owned company and once in a while packages are misplaced by our shipping partners. My guess is that's what has happened here. If you wouldn't mind sharing your order number, I'd be glad to figure out where your order is and how we can get this resolved for you. Thanks again! - Alta
I ordered back on the 9th of November…
I ordered back on the 9th of November and still no word on my order # it has been telling me it is en route since the 16/11. It has been almost 6 weeks since I placed my order. I have reached out to follow up but haven’t heard anything back. I’m starting to think my parcel won’t be arriving.
November 9, 2024
Unprompted review
Reply from nakedandthriving.com
Hi there! Thanks for reaching out and sharing your experience. I am truly sorry to hear about the delay with your order, and I'm happy to look into this for you! I have sent over a request for further information so that we can take a look at your order details and proceed with the next steps. If there's anything else I can help with, please let me know. - Cindy 🌿
Still waiting for product, poor service
I ordered product on November 7 this year and its status is still preparing to ship. I have emailed twice with an automated promise of a reply. Still no reply or help. Am here hoping someone will respond. So disappointed. Was to be my Christmas gift to my wife.
November 7, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Nicole. I'm happy to help. Can you share the order number? Thanks!
Package arrived late and extremely dirty
I placed an order on 9th November and package arrived yesterday, exactly 20 days later. Package arrived extremely dirty inside and outside, it wasn't the experience I was looking for especially not from a beauty company. The packagings' of the products were extremely dirty as well, it wasn't a good feeling to touch them and open up the products.
The other thing that made me very disappointed is that I received to emails from them. One is that there are a lot of orders so I need to wait a few more extra days until they ship it. Okay, that is fine it is before Christmas and there is a huge sale, I get it. But the email also stated that to make me feel better about the order arriving late they give me a small gift. Then a week later I receive another email stating that my package arrived damaged to DHL. As an apology they will give me another small gift. Well, that means two small gifts and let me tell you, there was nothing in the package other than my order.
I give it a 2-star because I haven't tried the products yet but the service and shipping was awful as for now and I don't know if I even want to try the products.
Very disappointed. :(
November 29, 2024
Unprompted review
Reply from nakedandthriving.com
Hi there. Thanks so much for this feedback. This is certainly not the experience we want for our customers. If you'd like to share your order number with me, I will look into what happened with the delay and with the free gifts. Another option for you is to issue a return and we'll submit your refund. To do the latter, just reach out to hello@nakedandthriving.com and they'll start your refund process. Again, I'm so sorry for the disappointing experience. If there's anything else I can do to help, just let me know. - Margi
I just love this company
I just love this company. Their products are so natural and gives me the best result. Already using their products for over a 1.5 years now and I am in love with my morning and night routine. Additionally the kind of service and support they give is really amazing. No other company have customer support like this. I can’t think of using any other skin care product.
November 29, 2024
Unprompted review
Reply from nakedandthriving.com
Thank you so much for this glowing review, Sunakshi 💕 It means the world to us, truly. - Margi
4 weeks and no news
RESPONSE: can't seem to respond to Margi so have added this as an update. Where on your website does it says 3-4 weeks for AUS deliveries? On your FAQ it says international orders are 1-2 weeks which is completely misleading. Yes I have tracking and I can see it has been sitting ages at various ports despite customs being cleared days ago - blame it on DHL but that's your logistics chain, your business decision and therefore your business impact. I've asked to cancel and have a refund because I'm travelling internationally next week and won't be around to receive it for a month where it will inevitably be stolen. Your unhelpful team proposed a refund when I've organised a return knowing well that it's impossible with these circumstances. I have done my due diligence by checking your shipping time and allowing double of that. You have done nothing to rectify this. Your business is not worth trying at all. Given the failure of your team I've asked my bank to look into a CC reversal. Such a shoddy business - if you were keen on feedback you would update your actual shipping time frame to reflect reality.
Placed an order on 9 Nov and tracking shows it is still in the US sorting facility - I'm based in Australia, so there is no way it will make it to me within the 2 weeks period which is allegedly their blowout time frame. Can't speak to the quality of their product since I have not received it, but this experience has put me completely ever reordering from them again. If it hasn't arrived by end next week I will be requesting the cc company to reverse the charge.
November 9, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Debra 👋 Thanks for reaching out and for your feedback. With our Australian customers, packages typically take 3-4 weeks to arrive, unless you arrange for Expedited Shipping (which we offer). With Expedited Shipping, orders tend to arrive within 8 business days. I looked up your order and see that it has arrived in Melbourne, cleared customs, and seems to be with the local carrier that will deliver it to your house. Do you have your tracking number? If you'd like to know more, please feel free to connect with our Customer Experience team at hello@nakedandthriving.com. Or, if there's anything else I can help you with here, just let me know. I completely understand that waiting for an order for so long is frustrating, and I so appreciate your patience. We definitely hope our skincare is worth the wait. - Margi
Poor customer service
I was sent the wrong order and emailed the company - sent photographs and a copy of the invoice which actually showed the correct items ordered but no response from customer service. Very unimpressed. Wish I had read these reviews before ordering as so many other people have similar complaints
November 12, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Bridie. Thank you so much for reaching out and for letting me know. I checked on your order and it looks to me like a replacement was sent out today. Did you receive a notification? Either way, I will check with our Customer Experience team now to make sure this is corrected. You may have read my replies to other comments below, but I'll share with you that when we launched our Black Friday Sale a few weeks ago, our orders skyrocketed unexpectedly. While we are extremely grateful for this, our Fulfillment team has fallen a little behind and made a few errors. Let me assure you that--as the Co-Founder--I take these issues seriously and we are actively working to correct them. I know this doesn't help the existing issue with your order, but please know that I will personally look into this to get it figured out. Thanks again for your feedback. - Margi
I have not received my order or any updates.
I placed a order with this company and on Nov 2nd and I have not received the items or any info on delivery. I have sent 2 messages with regards to my order and as yet I have not received a response from them. I'm beginning to think I've been scammed.
November 2, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Nicola. Thanks so much for getting in touch. I checked on your order and it looks to me like your package is stuck with the carrier. I see that it was collected, but hasn't moved in a while. I'll connect with my team now to make this right. Please be on the lookout for a message from our Customer Experience team tomorrow. I'm so sorry for the delay. We'll get this sorted quickly. - Margi
Still waiting for products to arrive
I placed an order on 1 November but haven’t received any updates on the shipping status. I’m starting to feel nervous that I spent a significant amount without any assurance of when or if it will arrive. As an international customer from Australia, I understand shipping might take longer, but a lack of communication is unsettling. A simple update on the status or estimated delivery date would be greatly appreciated.
November 1, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Ingrid 👋 Thanks so much for your note, and I'm sorry for the delay in communication from our team. It's Margi here, the co-founder, so your experience is extremely important to me. I believe I've found your order in the system and it looks like it was shipped on November 6. Did you receive a tracking number? When you have a moment, would you mind checking your Spam folder? From what I can see, the package is still in the U.S. but progressing, which is great. I'll email you separately in the morning with the tracking number, and we can continue the conversation there. If there's anything else I can do in the meantime, just let me know. Thanks so much for reaching out, and for your support. - Margi
I placed an order on 11/6/24
I placed an order on 11/6/24. Website says processing is 1-2 days, and shipping 6 to 10 days. After 8 days, the order still hasn't processed. I've made numerous attempts to contact a customer representative, to no avail (emails are not answered; phone calls go to voicemail with no return call; social media doesn't respond). It's unfortunate because this is a repeat order. I like the products, which is why I ordered again. Their service leaves a lot to be desired though.
November 4, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Dawn 👋 It's Margi here, the co-founder. I am so sorry for the delay in your order and for the lack of communication from our Customer Experience team. When we launched our Black Friday Sale in late October, orders unexpectedly skyrocketed. While we are over the moon about this, it has put our fulfillment team behind, along with our Customer Experience team. You should've received an email today about this. Did it come through? Either way, I'm deeply sorry for the delay. I can see that you're a loyal customer and your support means the world to us, and to me personally. I'll connect with our team tomorrow for an update, and let you know if I find out anything about the status of your order. Again, I am so sorry for the delay. If there's anything else I can do to make this right, just let me know. Thanks for reaching out. - Margi
Hi again, Dawn. I'm updating this reply because I was able to connect with our Customer Experience team on your order. It looks like it shipped two days ago, on 11/13 so you should have tracking. You also should've received a message from one of our team members today with this update. Again, I am so sorry for the delay in your package and the communication. The good news is that your skincare is on its way to you! If there's anything else I can help with, please let me know. Thank you! - Margi
Absolutely fantastic product
Absolutely fantastic product. Read an article on the products and took the costly plunge. But so worth it. Have ordered more. My skin looks alive again!!!!
November 13, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Abbie! Thanks so much for giving us a try and for the lovely support. It means the world to us! Please keep us posted on your skincare journey! - Margi
Absolute scam!!!! Item not delivered and no response
I placed an order as there was an offer on the website for Black Friday on 2nd November but have still had no update about my items being delivered. On the carrier website it was last updated on 6th November and nothing since.
I’ve emailed customer services who got back to me once a few days ago to say they are busy. I have emailed since and had no reply.
Very disappointed as this has cost a lot of money even in the sale and I haven’t even received my items.
Update to this - I’ve sent 3 emails about these missing items and received zero response - so although below my review they have asked me to reach out - they don’t respond! Absolute con!! Do not waste your money!!!!!!
Edit 2 - in response to you reply, what I mean is I placed an order on the 2nd November and it’s now the 16th. You haven’t shipped my order and have ignored any emails I have sent to your ‘help’ email. So therefore this seems like a massive scam. The only place you reply is on here, and again have offered no help other than to say you are busy. My order number is 873506
November 2, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Hope. It's Margi here, the co-founder of N&T. Thanks so much for reaching out (again) and I'm truly sorry for the delay. As soon as we launched our Black Friday Sale, our orders skyrocketed beyond all expectation, which is amazing, but put our fulfillment team behind. We're actually sending out an email about this today, which I expect you'll get. If you'd like to share your order number with me, I'm happy to dig into it myself and try to expedite your shipment. Again, I'm so sorry for the delay. We are working around the clock to get all orders sent out as soon as possible. If there's anything else I can do to help, just let me know. Thanks so much for your support and patience. - Margi
Adding an edit here 11/15: Hi Hope. I've responded to your message above, so I'm not sure what you mean. We are a family-run business and currently behind schedule due to an influx of orders. I'm so sorry for the delays, but please understand we are doing our best. - Margi
Editing again 11/16/24: Hope, your order shipped on November 6 and is en route to you. Have you received tracking for it? I promise you our team is not ignoring your emails. They are simply behind due to an influx of questions. I'm confused about why you say we haven't offered help, when I exactly did in my first reply. Anyway, I'll email you the tracking number. - Margi
I see a difference after a few weeks
This is the first serum that I can honestly say after a few weeks I am seeing a difference in the texture of my skin and I am definitely seeing a more even tone. I’m 67 and I’ve tried a lot of products, I was surprised to see a visible improvement with the Renew face serum. A little goes a long way and there is no odor.
November 9, 2024
Unprompted review
Reply from nakedandthriving.com
Hi! 👋 We're thrilled to hear that our products are making a difference in your routine! Thanks for sharing your experience with us. - Joy ✨
Face oil smells and feels amazing
I’ve just started to use this and cleanser is nice and light, serum feels good and the face oil is absolutely gorgeous feel and smell. Delivery took about 10 days, felt like ages but think I was just impatient lol.
November 5, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Justine! 👋 Thanks for taking the time to share your experience. We're delighted to hear that you're happy with our products, and we truly appreciate your support. - Joy 💖
Illegal pricing
Illegal pricing. Adding tax/gst on top of advertised prices is illegal in Australia
See "ACCC price displays".
too late I realised I was duped by fb ads by false skin care professionals top 5 lists. then see 3 different ads, different professionals, identical "reviews" of top products, yes these products aren't in stores, only online, where they show incorrect pricing and add taxes on at final checkout.
seems scammy
November 2, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Karen. 👋 Thanks for taking the time to share your experience. Your feedback is really important to us. We aim to give our customers the best service and skincare possible, and we believe transparency is key. I’ve looked into your question and am happy to share a little information I hope you’ll find clarifying. While the Australian Border Force does not collect duties and taxes for orders below $1,000 AUD, the Goods and Services Tax (GST) may be collected by overseas vendors on low-value goods when imported by consumers in Australia. GST will be charged at the point of sale. You can also locate this information on our FAQs under the 'How Much Is Shipping' tab. I also connected with our Customer Experience team and was happy to hear they’ve already been in touch with you regarding your order. All that said, I can also see that your order has been canceled upon your request, and a full refund has been issued to you. Please allow 5-10 days for the refund to appear on your statement. If there’s anything else we can help with, please feel free to email us at hello@nakedandthriving.com or send us a chat. - Joy 💝
Beautiful product n packaging
I’ve been using the night refresh cleanser, serum and oil for three days now, and I’m already impressed. The scent is absolutely beautiful, creating a calming experience during application. My skin feels incredibly smooth after use, and I’m excited to see the long-term results.
While the delivery took longer than expected, I must commend the customer service team. They were helpful and reassuring throughout the process. Overall, I’m looking forward to continuing this skincare journey!
October 25, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Maiki! 👋 Thanks for taking the time to share your thoughts, and your feedback means the world to us! We're delighted to hear that you're happy with our products, and we truly appreciate your support. - Joy 💕
This company FILTERS OUT negative reviews and Huge pass on Hyaluronic Acid
Posting here since Naked and Thriving website appears to curate its reviews - my negative review submitted more than an hour ago is not visible, but I see one that was uploaded 14 minutes ago.
I bought the hyaluronic acid. It made my combo skin oilier. My face felt dirty, oily, and sticky. I got a complimentary trial size of face oil with purchase. I was told the face oil needed to be returned too.
I didn't like the face oil and was going to give it to a friend who likes these kinds of products. This company missed out on an opportunity to get a new customer, but most of all, it's UNGRACIOUS to require people to return complimentary trial size goods. Shipping to be deducted from refund.
October 15, 2024
Unprompted review
Reply from nakedandthriving.com
Hi Julie. 👋 Thanks for taking the time to share your thoughts. I’ll be sure to share this feedback with the team. Reviews are automatically posted on our site so long as they come from verified channels (like our email invite).
I'm sorry to hear that Renew Resurfacing Night Serum hasn’t provided the results you were hoping to achieve. I understand how disappointing it can be when a product doesn’t meet your expectations. I’d love to go over a few key details about Renew’s formula. In a 4-week independent clinical study, 97% of Renew users showed a decrease in the appearance of fine lines, and 100% showed an increase in hydration. Users also showed improvement in skin texture and tone. Of course, as everyone’s skin is different, results may vary. This serum is water-based and non-comedogenic, meaning that it's designed to not clog pores and is suitable for most skin types. As you know, Renew is made with Hyaluronic Acid. Hyaluronic Acid is a humectant that naturally occurs in our bodies. It’s known to attract and retain moisture to give skin a firm, youthful look. To get the most out of your skincare, proper use is key, so I'll share a few tips about how to use Renew here. We suggest applying your skincare routine from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. With Renew, we recommend using this serum only at night and not simultaneously with any retinol products. The reason for this is that Renew contains Alpha Hydroxy Acids which can be sensitizing for skin. AHAs are known to unblock and cleanse pores.
All that said, I understand if you’d like to move forward with a return. If you’re interested in this, our Customer Experience team can review your order and determine its eligibility. I’ll also just share that while your order qualified for free shipping, unfortunately a return will not, as that will be paid directly to the carrier. Again, thank you for sharing your feedback. We really value it, and I hope this helps. If you have any other questions, please send an email to hello@nakedandthriving.com or chat us at nakedandthriving.com. - Joy 🌿
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