I purchased my domain through Namecheap, and the experience was very smooth. The domain management interface is intuitive, and the setup process was quick. I particularly appreciate that they include... See more
Company replied
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Review summary
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Reviews shaping this summary
Great customer service!!! I would have given Namecheap 5 stars simply for the customer service I received from Volodymyr O, but alas, as someone who is new to the website design game, I was without an... See more
Company replied
Mixed experience: and the contrast says everything about what good customer service looks like. My initial support rep responded to my SSL activation issue with a copy-paste knowledge base... See more
Company replied
Shelsha J. was absolutely fantastic. My WordPress site was down with an HTTP 500 error after my hosting account hit its disk quota and my `wp-config.php` file was corrupted to 0 bytes. I was extrem... See more
Company replied
Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
Asks customers to review
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Easy to get domain registered
Easy to get domain registered and know it is taken care of. However, they are not the least costly of the registers I have found. I just stick with them since they are the ones I first started with and it is easier to stay.
May 16, 2026
I love the fact that it was affortable…
I love the fact that it was affortable and easy to engage.
May 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good value, terrible support experience
The plans and pricing at Namecheap are genuinely good value, and I have no complaints about the service itself. However, when something goes wrong on their end, be prepared for a very frustrating experience with their support team.
Over time I have had multiple issues including my website going up and down unexpectedly, and in total I have spent over 20 hours fighting with their support just to get problems acknowledged and resolved. Every single time the first response is that the problem is on my end, even when it clearly is not.
The most recent example: after Namecheap migrated my hosting to a new datacenter, my WHMCS setup stopped working and my panel connection broke. The panel itself was working fine after the migration, but the connection between Namecheap's server and my panel was broken. Again, support insisted it was my problem.
I had to run all the diagnostic tests myself to prove otherwise:
- Pinging Google (8.8.8.8) from my server worked perfectly with 0% packet loss
- My Windows Firewall showed AllowOutbound on all profiles
- My DNS was correctly configured
- My panel was fully accessible from a browser
- But my server could not reach Namecheap's server at all — 100% packet loss
Despite all this evidence pointing clearly to their server, I still had to fight to get them to acknowledge it. If you are a technical user running anything beyond basic hosting, be prepared to do their job for them every time something goes wrong.
Great value, frustrating support.
May 25, 2026
Unprompted review
Reply from Namecheap
Hello,
We are sorry to hear about your experience.
We would like to be able to check this from our side.
We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you.
Best regards,
Namecheap Team
Great customer service!!
Great customer service!!! I would have given Namecheap 5 stars simply for the customer service I received from Volodymyr O, but alas, as someone who is new to the website design game, I was without an SSL for several years without being aware (perhaps my fault) or being made aware (perhaps Namecheap's oversight) just how essential an SSL certificate is in order to have people successfully visit my site without running into an alarming message that "This site is not secure. Someone may be trying to steal your data," a glitch in the matrix that I waived off as something that was happening on my end of things. I was pleased how things turned out, so they, and especially their customer service rep, have my gratitude:)
May 23, 2026
Unprompted review
Reply from Namecheap
Hello,
We’re very happy to hear that you’re satisfied with the assistance you received!
As for the SSL certificate, we completely understand your concern.
SSL is an important part, as it helps encrypt the connection between visitors and the site, and improves trust. While some very basic websites may technically work without one, modern browsers generally expect websites to use SSL for security purposes.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses.
Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. Your understanding will be highly appreciated.
If you ever come across any questions, we are here for you!
Best regards,
Namecheap Team
The transition from an old
The transition from an old, poorly run domain host site to NameCheap went very smooth and was easy to navigate.
May 11, 2026
Reply from Namecheap
Hello Troy,
Thank you for choosing us!
We’re really glad to hear the switch went smoothly and everything was easy for you to navigate.
Your feedback motivates us to continue delivering excellent service!
If you ever need assistance, don't hesitate to reach out.
We're always here for you!
Best regards,
Namecheap Team
Easy to use platform
May 13, 2026
Easy to do and order!
May 15, 2026
Unprompted review
Thank you sir
May 22, 2026
Pari-betting.com scam
There is a financial scam website Pari-betting.com whose domain and hosting is provided by Namecheap . I sent them mail regarding their scam along with necessary proofs but still they are not taking any action and neither blocking their site . They don’t care about humanity and their users .
May 23, 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for the feedback!
We have located the case, and our team will reply soon.
Additionally, please respond to the private request for more details we've sent you.
Looking forward to your reply.
UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you.
-
Best regards,
Namecheap team.
The support agents were informed and…
The support agents were informed and informative. Natarajan J was an absolute support king he just came in took names did stuff and expedited resolutions. Thank you Namecheap and thank you Natarajan J.
May 25, 2026
Unprompted review
Reply from Namecheap
Hello!
Thank you for sharing your feedback!
Providing outstanding customer support has always been one of our top priorities. Your feedback inspires us to keep providing top-notch service.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses.
Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
Your understanding will be highly appreciated.
If you ever come across any questions, we are here for you!
-
Best Regards,
Namecheap Team.
Was pretty much a step by step process…
Was pretty much a step by step process to get my domain name , thank you very much
May 10, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you ever need assistance again, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team.
They are great and fast I needed a lot…
They are great and fast I needed a lot of help with linking my domain name to google sites and they helped me every step on the way
they respond very fast very good email support
May 25, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your positive experience with our support team!
Your feedback motivates us to continue delivering excellent service.
If you ever need assistance again, don't hesitate to reach out. We're here for you!
-
Best regards,
Namecheap Team.
I had an awesome experience.
May 25, 2026
Unprompted review
worst hosting in the universe
worst hosting in the universe. No one knows why their hosting services cut out daily. They torture their customers with constant do it yourself requirements. Good riddance
May 6, 2026
Unprompted review
Reply from Namecheap
Hello Vladimir,
We are sorry to hear about your experience.
We have sent you a private request for more information so we can look into what happened here.
UPD: Thank you for providing the details. According to the chat session with our support team, the spike in CPU usage on your website was caused by WordPress modules, so they provided you with an article in order to optimize your website and requests that were related to the issue.
We sincerely apologize that your recent experience with our support team did not meet your expectations. We value your feedback and regret any inconvenience this may have caused.
We value you as our client, and we would like to check if there is anything we can do to help. If you still need assistance, please reply to the email sent by our support team.
Best regards,
Namecheap Team
Easy and fast
Easy and fast, , straight forward and secure, i have been using it for 2 years and i love it!!!
May 14, 2026
Reply from Namecheap
Hello Joshua,
Thanks for your feedback!
We are glad to hear you are enjoying our services.
If you ever need assistance at any point, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
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