I had some autorenewals come through that I didn't catch quickly on some domains that I was no longer using. NameCheap made it easy to cancel them and put them up for sale on the Market, but unfortuna... See more
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Review summary
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Based on these reviews
Namecheap Chat Support is Great. Prices initially were cheap, but because they were intro prices and they charge for SSL, it averages out. Haven't had trouble with performance or outages. Mil... See more
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I left Godaddy because they continued to go up on prices year after year, plus their email requirements also added to the yearly costs. I delayed moving my domains AND email services to Namecheap for... See more
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Another One of the Internet's Boring-but-Essential Utilities Namecheap is one of those services that falls into the "internet utility" category. It's not exciting, but you need it, and you need... See more
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Company details
Written by the company
Namecheap is an ICANN-accredited domain registrar and technology company founded in 2000 by CEO Richard Kirkendall. With over 12 million domains under management, Namecheap.com is the second-largest domain registrar in the world and one of the world's top web hosting providers.
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Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
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Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you ever need assistance again, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team
Very bad experience with nemchap…
Very bad experience with nemchap because I am purchasing two domin and server server is crush my files every time affect the business also. Very bad experience.
April 20, 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for the feedback!
We are sorry for any inconveniences you might have experienced.
Please respond to the private request for more details we've sent you, so we can take a closer look at the matter.
Looking forward to your reply.
-
Best regards,
Namecheap team.
If you're important enough, you can send spam from here without worries.
I was a longtime customer of Namecheap until I moved my domains from it for personal reasons. I have no complaints with their service, besides their control panel maybe being a bit dated.
Unfortunately, I had to take 1 star off my rating for each spam mail I've received from one of their big AI business customers without any response from Namecheap's email abuse staff.
If you're a big important AI business, I recommend Namecheap for the service of sending out spam mail with no repercussions.
April 20, 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for taking the time to share your experience!
Please respond to the private request for more details we've sent you, so we can take a closer look at the matter.
Looking forward to your reply.
UPD: Thank you for the details. We have located your email regarding this issue and have forwarded the details to the appropriate team. They will be in touch with you shortly to address your concerns.
Thank you for your patience and understanding.
-
Best regards,
Namecheap team.
You are the best!
April 9, 2026
Reply from Namecheap
Hi Tom,
Thank you for your support! It means a lot to us, and we’re always here to assist you whenever needed.
Best regards,
Namecheap Team
Very good support from Sowmiya about my…
Very good support from Sowmiya about my domains SPF, DKIM and DMARC settings.
April 20, 2026
Unprompted review
Reply from Namecheap
Hello Maruf,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap team
Reply from Namecheap
Hello,
Thank you for your kind message! We truly value your support and are always here if you need any assistance.
Best regards,
Namecheap Team
vey goooodd
April 20, 2026
Unprompted review
Best value of money
Been using for than 20 years now. Very reliable, and the support staff is just awesome.
April 20, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for reaching out!
We truly appreciate your loyalty and kind words.
It is great to know you find our services reliable and our Support Team helpful.
We are proud to be your service provider!
If you ever need anything, we are always here for you!
Best regards,
Namecheap Team
As always it was great!
April 8, 2026
Reply from Namecheap
Hello Ali,
Thank you for sharing your feedback!
We are happy to hear about your positive experience with our services and Support Team.
Delivering the highest level of service is always our goal, and your satisfaction truly means the world to us.
If you ever need anything, we are always here to help!
Best regards,
Namecheap Team
Not intuitive or user friendly…
Not intuitive or user friendly whatsoever. No clear easy way to get a website up and running without tons of hours on hold w customer support only to find out I have to basically spend a few thousand dollars on a web designer. What they do needs to be clearly stated , not generically typed into a review response. Lame.
April 13, 2026
Reply from Namecheap
Hello,
Thank you for reaching out.
Please let us explain that as a hosting-oriented company, we do not provide such assistance. Providing website development and code debugging support, as well as SEO and other website optimization services, is outside the scope of our daily work.
For such assistance, we recommend utilizing available online resources, including our Knowledgebase (https://www.namecheap.com/support/knowledgebase/), and consulting or hiring specialists in these specific areas to ensure your requests are handled effectively.
We hope for your understanding.
UPD: Thank you for the updated reply. We would like to inform you that our team is already checking the details and will contact you soon with more infomration.
-
Best regards,
Namecheap Team
Customer service
Happy to be a customer of Namecheap for a long time...whenever I needed help, customer service found a solution for me really quick. Thank you!!
April 16, 2026
Reply from Namecheap
Hello,
Thank you for reaching out!
We really appreciate your kind words and your continued trust!
It’s great to hear that our Support Team has been able to assist you efficiently.
In case of any questions arise, do not hesitate to let us know!
Best regards,
Namecheap Team
Hey so far I have no complain!
Hey so far I have no complain!! Namecheap so far is the best platform which I tried others.. definitely if there’s UX improvement for Cpanel that will be great!! But I believe majority of the clients had already used to the current UX. So my suggestion is to having a switch UX preference like more modern kind. Thankss
April 9, 2026
Easy and complete domain management
Easy and complete domain management, good support and good pricing.
April 3, 2026
I have been using namecheap for more…
I have been using namecheap for more than a decade and they services are exceptionally great. Specially the support is free and spontaneous. It is a great help for webmasters like me, I would like to recommend Namecheap to new users who are looking to explore the world of domains and hosting services.
April 19, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for reaching out!
Also, please let us thank you for being with us for over a decade, we truly appreciate your continued trust!
It is great to hear that our services and Support Team have been helpful to you over the years.
Your recommendation means a lot, and we are always here whenever you need us!
Best regards,
Namecheap Team
You keep sendiYou keep sending emails that my account is expired, but I'm on auto-pay.ng emails that my account…
You keep sending emails that my account is expired, but I'm on auto-pay.
April 9, 2026
Reply from Namecheap
Hello,
Thank you for reaching out.
Please let us explain that our system automatically sends renewal reminder emails 30, 15, 7, and 1 day before the expiration date, even if auto-renewal feature is enabled.
These are just notifications to keep you informed.
We hope for your understanding.
Should you need any assistance with renewal of your services, our Live Support is happy to help 24/7 at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
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