Napapijri Reviews 

Absolute scam of a company. I ordered a jacket that arrived and was awful quality so I want to return it. I followed all the instructions and booked a return courier. Surprise surprise it’s been days and no courier has arrived to pick up the jacket. I tried calling customer service. Number doesn’t work. I’ve emailed three times. No reply. I’ve commented on social. Comment deleted. This is a JOKE. This is illegal. You cannot ignore customers so that they are unable to return your crap products. Do something about it.

I’ve purchased Napapijri clothing previously through other resellers and found clothing to be very good quality, so with the main site having a sale I decided to order a jumper… what a mistake. Firstly the £5 standard deliver fee is exceptionally high and I am still waiting for my parcel after 9 days. Yodel tracker still shows as ‘With Sender’. Don’t waste your time ordering from here.

Purchased a big order, waited around a week. Tracking now says delivered but there’s been no delivery.

Ordered a hoodie for my sons birthday and still not received anything over 2 weeks still waiting!! and constantly contacting their company with no reply the service is absolutely appalling the said the have contacted yodel who were supposed to be delivering my parcel but still not heard anything thing, every day despite constant emails and webchat it's a waste of time and don't bother trying to call number was on hold for over 1hr 45 minutes!! Totally disgusted by the non existent service can't even get a refund as can't a reply from napapijri or yodel...AVOID

I can say that this is the company with the worst customer service I have ever encountered in my life. The courier service they use, Yodel, is just as bad. They have no idea where my package is. Yesterday, I waited 38 minutes to get through to customer service, and they hung up on me. No matter how good the products they sell are, they treat their customers horribly.AVOID

Utterly dreadful, they don’t answer phone, don’t respond to emails and more importantly YOU don’t receive your money back. Avoid at all costs.

I have bought direct from napapijri for years without any issues and top quality products received. What has happened and why has it gone wrong returned a jacket 4 jan as to large. Received by Napapijri on 8 January and to date I still have no refund. Used the chat and no help received . I have sent further emails and replied with proof of postage and tracking to a staff member over a week ago no reply to email and after spending 30 minutes on a call today the system hangs up citing system issues. Off to Barclaycard for the refund now, and well done you’ve just lost a long standing customer.
My advice source your item from another retailer

Order took best part of 20 days to arrive so arrived late. Ships from continent and tracking is not clear.

Takes 2 days to process - during the week- which is mostly a thing of the past with e-commerce companies.

7 days later and no product-no updates either. The chat wasn’t helpful and it was terminated on their end.

Apparently there items are shipped from a warehouse in Prague. Why?
It’s got drop-shipping written all over it.
And if it isn’t it’s very poorly ran.

There are better brands out there with much better customer service and responsibility.

12 days delivery and threads popping out every seam on a £260 jacket, trying to get a partial refund to get it fixed. Expect 1 week reply’s inbetween emails!

Oto przetłumaczony tekst, uwzględniający niegrzeczne zwroty:

"I bought a jacket that turned out to be too small. The company doesn't accept exchanges, so I tried to return it, which turned out to be a big problem. The courier who was supposed to pick up the jacket didn't show up at all. The pickup took three weeks, then there was an issue with the refund and I couldn't contact customer service! It seemed like a decent company that cares about customers, but it's not like that at all!!! Screw that company, I won't buy anything from them again. Fuc…them

DO NOT BUY FROM THIS COMPANY. 9 DAYS AFTER THEY RECEIVED MY RETURN, STILL NO REFUND! AVOID AT ALL COSTS

I recently bought a jacket from Napapijri, a brand I trusted for quality and durability. Shockingly, the jacket was damaged within just 3 weeks of normal use!
When I reached out to their customer care, my warranty claim was rejected, labeling the issue as "normal wear and tear." Is this the standard of quality Napapijri stands for?

For a brand that markets itself as premium, this is a huge letdown. If you’re considering buying from them, think twice – both their product quality and customer service leave much to be desired.

#DisappointedCustomer #Napapijri #PoorQuality #BadCustomerService #ThinkTwice #WarrantyFail

My jacket has just arrived and it is far better quality than I imagined. Inside it’s fleeced, so not only is it water proof it’s also got good thermal insulation. Can’t believe all the negative reviews, order arrived a week later as promised, not bad considering it’s shipped from Europe.

They say the delivery takes up to 7 days.

It's now been 11 days and my delivery date just gets pushed back every day. It's been pushed back by a day for a week now, today it said that it'll be delivered in A WEEK! Which take us to 3 weeks since I've placed the order. I'm convinced that they're scammers & I won't be receiving my order.

I've submitted several requests & nothing.

Previous decent enough delivery. Around a week. Most recent order now at 13 days and tracking is all over the place. I won't be ordering again as there is no excuse for this pish.

Having seen some of the other reviews, customers in the UK need to be realistic when ordering items from Central Europe - they will not be with you next day!

I regularly order from the Napapijri site, cold weather clothing is excellent with the most recent Rainforest Puffer both stunning to look at and extremely warm.

Order took approx 7 working days, kept upto date via email.

Fabulous offer for Black Friday getting a £330 coat for less than £200 with the price returning to normal showing they are not buying in rubbish for sales.

Would recommend the brand for quality and price and have been a happy customer for many years.

**UPDATE**

The real measure of a supplier is when something goes wrong. Aseam on the purchased coat gave way. A call to a UK customer service and replacement ordered and received within 6 days, had to pay for replacement and refund the original, absolutely no problem in either the process or the execution, refund received on the day of the return - 5 star service.

Just dreadful…. Don’t expect a swift credit upon returning any items. I would go as far as implying this company just lies. Awaiting a credit for a good number of week(s), almost resigned to the fact I’ll not receive any monies due. One email states my credit has been submitted on the 24th, followed up on my latest corespondent stating the item was only scanned in the warehouse on the 30th… all in the month of November!!
Think twice before potentially ordering from Napapijri online

I didn’t think I had anything to worry about since they’re a fairly big brand, but god help you if you have any issues with your order. They received my return almost a month ago and just ignore my emails about if/when my refund might ever be processed. PayPal also don’t want to know as it’s been too long (over 30 days) since the item was delivered, couldn’t make it up!

I would give 0 start if I could. My order stated it will be delivered between 28th and 30th of December and I still didn’t get it. Tried to call them on the number, no answer. Sent 3 emails and still no reply. Avoid if you can.