nataliediamonds.com Reviews 310

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I read all the negative reviews of this site and scam warnings and brought my ring in for appraisal at Kay Jewelers. They wouldn't even appraise it because they said it was a fractured filled diam... See more

Rated 1 out of 5 stars

Natalie Diamond sold me a Mossanite diamond as a real diamond. Imagine my horror when I took my engagement ring to the jeweler and discovered I had been ripped off. What a scam. And now the webpage wo... See more

Rated 5 out of 5 stars

Natalie diamonds customer care was excellent, they were great from start to finish & answered any questions we had via email. The only issue was with Fed Ex who failed to contact us to pay customs fee... See more

Rated 1 out of 5 stars

Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end. After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

310 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars
nataliediamonds.com logo

Reply from nataliediamonds.com

Hey Tyson,
Thank you for your feedback! We are always glad to hear that our customers are happy with our service as we always strive for 100% customer satisfaction. Thank you for choosing Natalie Diamonds.

Rated 5 out of 5 stars

Ring was gorgeous came in a beautiful…love it

Ring was gorgeous came in a beautiful lighted gift box

November 3, 2020
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Reply from nataliediamonds.com

Hey Dawn,
We are so glad to hear that you are happy with your ring! We hope you wear it in good health. Thank you for choosing Natalie Diamonds!

Rated 5 out of 5 stars

Beautiful ring and exceeded…

Beautiful ring and exceeded expectations. Fast replies, great communication and quick delivery, even for me in Australia. Thank you so much, she absolutely loves it!

October 31, 2020
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Reply from nataliediamonds.com

We love hearing from satisfied customers. Thank you so much for your feedback!

Rated 5 out of 5 stars

Amazing beautiful ring

Amazing beautiful ring. Was skeptical to buy a ring off line without viewing it but exceeded my expectations. Communication from business was exceptional and they even rushed the order for me.

October 30, 2020
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Reply from nataliediamonds.com

Thank you so much for your feedback! We are so happy to hear that you love the ring!

Rated 5 out of 5 stars

I was hesitant about ordering my ring…

I was hesitant about ordering my ring online at first but these guys are the real deal. The quality of the setting and the stone itself is better than I could’ve imagined. It’s beautiful. I never leave reviews but these guys went out of their way to help me get my ring in time. Thanks a lot!

October 30, 2020
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Reply from nataliediamonds.com

Hey Robert, It is our pleasure we are so happy to hear that you are satisfied with the ring. Thank you so much for your feedback!

Rated 5 out of 5 stars

Love my new ring

I order my new ring earlier this and received it about 3 weeks after I paid it off. It is gorgeous and I’m so happy with my purchase! My husband plans to order another band to add on to what I have for our anniversary. Customer service was very responsive and great to work with as well!

October 30, 2020
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Reply from nataliediamonds.com

Hey Tara,
We are so glad to hear that you love the ring! We look forward to hearing from you in the future!

Rated 5 out of 5 stars

Outstanding value and quality product!

Outstanding value and quality product! She loved, loved, loved her ring and so did I. Customer service was superb, prompt, timely, ALL the time. I highly recommend this retailer. A++++++

October 29, 2020
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Reply from nataliediamonds.com

We are so happy to hear that you were satisfied with our service! Thank you so much for your feedback!

Rated 5 out of 5 stars

Found the perfect ring

Found the perfect ring and used the layaway plan to pay for it. Customer Service was very responsive when I wanted to arrange a payment. The ring was shipped and arrived in a decent amount of time as it came from Jerusalem. I was able to surprise my fiancé and she was stunned when I proposed in a darkened room, due to the ring box having a light in it. The ring sending sparkles all over the room. She of course said YES.

October 29, 2020
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Reply from nataliediamonds.com

Hey Christopher,
We are so honored to hear the story that followed the purchas! Congratulations on your engagement we hope you wear it in good health!

Rated 5 out of 5 stars

Perfect place for THE ring

Excellent customer service. All the questions were answered promptly and satisfactorily. Got my girl a princess cut in a cathedral setting to mark our 4 years of togetherness. I love that she absolutely loves it. Got a great discount to boot! Totally worth it.

October 29, 2020
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Reply from nataliediamonds.com

Hey Kulbir,
We are so happy that she loved the ring! Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, nothing but helpful throughout the whole process. Highly recommend

October 29, 2020
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Reply from nataliediamonds.com

Hey Michael,
We are so grateful to hear that you were pleased with our service. We strive for 100% customer satisfaction. We really appreciate you leaving this review.

Rated 1 out of 5 stars

Bought a ring and had it checked

Bought a ring and had it checked, turns out its a fake diamond!!! Three different experts checked ring and its 100% not a diamond.

Asked for a refund was to send ring back which happy to do. They will send returns labels but won't send them until i have the serial inscribed on the ring??? This sound extremely strange to me and unsure why I need to do this!
Just getting basic response of wont send returns until i have proof its engraved.

At my wits end. Dont use. Not real diamonds and openly admitted they have supply issues and after reading reviews I have duped like many others!!! I want a full refund!!!

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

Natalie Diamonds thank you so much

Natalie Diamonds thank you so much. The ring I purchased for my Kristina is just exceptional!! She loves it! I was a bit nervous about purchasing such an item over the internet but with that being said. I highly recommend you!! Very satisfied customer here. Thanks again

October 26, 2020
Rated 5 out of 5 stars

We set a date and picked the Ring

We set a date and picked a ring, Natalie Diamonds was better than all the others, in customer service and the entire purchase. The quality of our ring is breath taking, the ring box and presentation bar none. We’ve had sooo many compliments. Any future purchase will be with Natalie Diamonds! This is a 5 star company

October 25, 2020
Rated 5 out of 5 stars

Amazing company

Amazing company. Best prices and best quality rings. Bought two from this site and they have both been flawless.
From placing my order to getting the ring took around 3 weeks.
Communication with the company was effortless and replies within a day.
Can't recommend them enough.
Amazing.

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful

I have to admit I was a little concern due to some negative reviews. The customer service is great. I even had to change the ring size and still received on time. I love this ring and so does my fiancé.

October 15, 2020

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