nataliediamonds.com Reviews 310

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I read all the negative reviews of this site and scam warnings and brought my ring in for appraisal at Kay Jewelers. They wouldn't even appraise it because they said it was a fractured filled diam... See more

Rated 1 out of 5 stars

Natalie Diamond sold me a Mossanite diamond as a real diamond. Imagine my horror when I took my engagement ring to the jeweler and discovered I had been ripped off. What a scam. And now the webpage wo... See more

Rated 5 out of 5 stars

Natalie diamonds customer care was excellent, they were great from start to finish & answered any questions we had via email. The only issue was with Fed Ex who failed to contact us to pay customs fee... See more

Rated 1 out of 5 stars

Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end. After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

310 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful!

Beautiful!! Hassle free and great customer service. She loves her ring... thanks

September 13, 2020
Unprompted review
Rated 5 out of 5 stars

Iwaa hesitant about ordering diamonds…

I was hesitant about ordering diamonds online without actually physically touching and seeing the product. After deciding to trust the process, I'm glad to say that I am truly pleased with my purchase. Everything was handled in a professional and timely manner.

September 12, 2020
Unprompted review
Rated 5 out of 5 stars

Well first of all she say YES

Well first of all she say YES ! We already got married. She love the ring you guys kept your word completely the ring was amazing and the Diamond was beautiful thanks for the fast delivery I received it before time I was very happy about that . I recommend anyone to shop here tanks

September 11, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfaction Guaranteed

I ordered a nice infinity shaped ring as an upgrade for my wife, as our anniversary is near. I was super excited to hear about Natalie Diamonds and there reasonable prices. The customer service that was provided to me via telephone was awesome. I am happy with the product and I would definitely order again!

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

Wow!

I did research all over the internet. Talked to realitives and close friends about their experiences elsewhere. I'm definitely glad I went with Natalie's. The pictures online do not do these beautiful rings justice.

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

I was skeptical in purchasing a ring…

I was skeptical in purchasing a ring online. However, so glad I did. My ring is beautiful, I love it!! I returned the first one to get a bigger stone & it was so simple. The customer service is so awesome!! Price was unbelievable. Definitely purchasing from Natalie again.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Return customer for sure

My fiancé absolutely loves the ring. I was referred by a friend who also purchased his wife’s ring from here and I sure am glad he did. Good price for an amazing diamond. Any questions I had were quickly answered by their customer service. I also purchased a wedding band from here and it too was perfect. Highly recommended!

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

This ring is what true love means

This ring is what true love means. It is stunning, amazing and fits like a charm. My friends and family was in awww of the ring. I would recommend anyone to buy from natalies diamonds, it's worth it. I don't want to be rude and not post my experience but I feel that how he purposed is our own little secret. But I can say it was a dream come true ❤

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

I'm a real person

I'm a real person, not paid to give a review. I was very skeptical of buying from this online site, as you probably are as well. Well do yourself a favor and just trust me. The ring is absolutely beautiful and i took it to a certified jeweler local to me to have it verified and its 100% real. Even the jeweler was impressed.

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great Company!

Natalie Diamonds has been nothing but good to me. I ordered an engagement ring with them and through out the whole process, they kept me updated. Unfortunately the ring didn't fit so I had to send it back to get it resized. They walked me through on what I needed to do and everytime I had a question they were quick to respond. Thank you so much for a very smooth transaction!

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Shipping complicated and takes to long

August 24, 2020
Unprompted review
nataliediamonds.com logo

Reply from nataliediamonds.com

We apologize for the frustration, usually shipping with us is quick and smooth. We apologize for the Delay. Even though we use FedEx's quickest shipping method that usually delivers our packages in 1 - 3 days, occasionally it is unavoidable that there are will be a delay that is out of our control. Please understand we are not FedEx and are not responsible for any delays that occur on their behalf.

Rated 5 out of 5 stars

Great customer service

Great customer service and when I called, all of my questions were answered. We had no shipping issues. The ring actually showed up earlier than I was expecting and it exceeded my expectations. My fiancee' loves the ring.

August 23, 2020
Unprompted review

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