National Tyres and Autocare - Caernarvon Reviews 26

TrustScore 4.5 out of 5

4.6

Bank Quay, LL55 1SU Caernarvon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Superb staff at Caernafon. They really understand their trade. Would fully recomend. them to all.

Company replied

Rated 3 out of 5 stars

Gave me a competitive price for tyres, got there for check , they said two needed changing (less than 1.5mm tread, expected that!) other two had 4mm tread. We're very keen to sell me 4 new tyres,... See more

Company replied

Rated 5 out of 5 stars

Tried Black Circles, Halfords, Michelin and ATS websites and they all failed one way or another in their negotiation! National's website worked as expected and they got my purchase of 4 tyres.

Company replied

Rated 3 out of 5 stars

This review is regarding your website not the dealership. I had to change the tyre rating to make sure the tyres could handle the van loading.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare - Caernarvon

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb staff at Caernafon

Superb staff at Caernafon. They really understand their trade. Would fully recomend. them to all.

January 16, 2025
Unprompted review
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hi Bryn,

Thank you for sharing your experience. We're glad to have been of your assistance and we look forward to serve you again soon. Thank you for choosing Halfords!

Regards,
Kashish

Rated 5 out of 5 stars

Great service excellent staff

Great service. Staff really informative and quickly carried out my repair.

January 4, 2025
Unprompted review
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hey Chris,

We're glad that you were pleased with our services. We appreciate your feedback, and we hope to be of assistance again soon. We appreciate you choosing Halfords!

Regards,
Ankush

Rated 5 out of 5 stars

The team at Caernarfon branch are a…

The team at Caernarfon branch are a credit to the business! Helped me out in a hurry, nothing was too much trouble. Ben is a wheel wizard!
Thank you guys!
Paul.

September 16, 2023
Unprompted review
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hi Budwyn,

Thank you for your kind words! We're glad you're happy with our service goes a long way in making customers feel appreciated.

Regards,
Tanu Tomar

Rated 5 out of 5 stars

Friendly service

July 11, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Andy

Thank you for your 5 Star Review

Regards

Robert

Rated 5 out of 5 stars

National Tyres website just works seamlessly!

Tried Black Circles, Halfords, Michelin and ATS websites and they all failed one way or another in their negotiation! National's website worked as expected and they got my purchase of 4 tyres.

July 4, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Very good service

Got thorough everything easily

June 28, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Craig the manager explained types of…

Craig the manager explained types of tyres to me and with amazing detail, nothing was to much trouble for him to sort
Amazing experience

May 18, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 3 out of 5 stars

This review is regarding your website…

This review is regarding your website not the dealership.
I had to change the tyre rating to make sure the tyres could handle the van loading.

June 19, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hi Derek,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We're really sorry to hear about the issues you had trying to buy tyres from our website, we can certainly understand these frustrations.

We have passed the issues you experienced to our IT and digital teams to ensure this is investigated.

We do thank you for bringing this to our attention.

Kind regards, Ffion

Rated 5 out of 5 stars

Nice and simple

June 10, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 3 out of 5 stars

Gave me a competitive price, BUT

Gave me a competitive price for tyres, got there for check , they said two needed changing (less than 1.5mm tread, expected that!) other two had 4mm tread.
We're very keen to sell me 4 new tyres, at good competitive price, had to confidently stand my ground.
Then told 3 out of 4 sets of break pads needed changing (car had been serviced previous week, no issues, and offered to book me in..
Didn't identify any warnings or issues on paperwork they gave me.
Did the required jobs well, would recommend for that.

April 21, 2023
Unprompted review
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hi Roger,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We're sorry to hear the Caernarvon branch technicians were a bit keen to sell you new tyres that you did not want, we can understand these frustrations. We have passed this across to the branch manager to ensure this is looked into.
We thank you again for bringing this to our attention.

Kind regards, Ffion

Rated 5 out of 5 stars

Great service and prices.

Website is easy to use with competitive pricing. The staff at Caernarfon give a professional and friendly service. Recommended.

April 18, 2023
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Alexis Wolf

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Tyres

Easy to use straight forward totdo

December 29, 2022
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Andrew Crabb

Thank you for your review

Kind Regards

Robert

Rated 5 out of 5 stars

User friendly website.

User friendly website.
Could not be any easier to purchase and organize a tyre fitting locally.Top marks.

November 28, 2022
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Customer

Thank you for your review

Kind Regards

Robert

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, Craig did a good job, will definitely use again.

August 18, 2022
Unprompted review
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear mike Wilkinson

Thank you for your review

Kind Regards

Robert

Rated 5 out of 5 stars

Nice and easy experience especially…

Nice and easy experience especially since I have different tyres front and rear

July 25, 2022
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Paul

Thank you for your review.

Kind Regards

Robert

Rated 5 out of 5 stars
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Dear Thomas Woods,

Thank you for your review.

We are pleased you found our on-line service easy to use.

Kind Regards


Robert

Rated 5 out of 5 stars

Being a customer for over 15 years…

Being a customer for over 15 years always happy with the service

June 10, 2022
National Tyres and Autocare - Caernarvon logo

Reply from National Tyres and Autocare - Caernarvon

Hi Mr Edward Jones,
Thanks you for being such a happy loyal customer; we very much appreciate that you have returned to us for 15 years and thank you for sharing this via a 5 star review

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