National Tyres and Autocare - Gateshead Reviews 77

TrustScore 4.5 out of 5

4.7

598 Durham Road, NE9 6HY Gateshead, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great service today from a really helpful gentleman who explained what pressure my tyres needed and put them to the correct pressure. Given how busy he was with a full garage it was very impressive. I... See more

Rated 5 out of 5 stars

I have been a customer of national tyres for many many years now and have always found them to be very trustworthy, reliable with professional polite staff. I've recommended them to many friends and... See more

Company replied

Rated 1 out of 5 stars

Booked a tyre check for 14.30,arrived 10 mins before as requested. O14n arrival was told there was a 45min wait before being seen. Said goodbye and went to a competitor with no appointment seen straig... See more

Company replied

Rated 1 out of 5 stars

Turned up for an exhaust check at NT Durham Road in Gateshead to be told my van wouldn't fit in the garage, I asked if someone could check the van outside, looking at his cup of tea he was holding , t... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare - Gateshead

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

77 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service today from a really…

Great service today from a really helpful gentleman who explained what pressure my tyres needed and put them to the correct pressure. Given how busy he was with a full garage it was very impressive. I use this garage regularly and will recommend thank you.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Rob at National…

Great service from Rob at National Tyres, Low Fell. Great telephone advice and booked in for the following day. Two new tyres fitted, great service. Will be back again, and always come here as service and prices are good. Thank you.

September 21, 2024
Unprompted review
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Hi Jennifer,

Thank you so much for your kind words. We're glad to hear about your positive experience with Rob at National Tyres, Low Fell. It's great to know that you received excellent advice and service. We look forward to welcoming you back for your future tyre needs! If you have any questions or need assistance, feel free to reach out. Safe driving! 🚗✨

Regards,
Shivam

Rated 5 out of 5 stars

Stayed open to resolve

Low Fell, Gateshead national tyres. Everyone was so helpful, I got a piece of metal in my tyre at the time they were closing, they stayed open and resolved this for me with a tyre change in around 20 minutes. Really appreciated the help as a 26 year old woman who doesn’t know a thing about cars!

July 4, 2024
Unprompted review
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Hey Holly,

We're delighted that you were pleased with our services. We appreciate your feedback, and we hope to be of assistance again soon. We appreciate you choosing Halfords!

Regards,
Ankush

Rated 5 out of 5 stars

This place know how to look after your…

This place know how to look after your car and i would highly recommend them to everyone.

March 15, 2024
Unprompted review
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Hi Emily,

Thank you for your recommendation! We are delighted to hear that you had a positive experience with us and felt that we know how to look after your car. Your feedback is greatly appreciated, and we are committed to providing excellent service to all our customers. Thank you for choosing us and for recommending us to others!

Regards,
Shivam

Rated 5 out of 5 stars

Easy to book

Easy to book. Clear, easy to use system. Suitable time slots available at my nearest National Tyres.

August 7, 2023
Rated 5 out of 5 stars

I think the Low fell branch have always…

I think the Low fell branch have always been friendly and helpful and the work is never an issue I keep going back and have just booked my discs and pads for Friday so cheers.

May 8, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Rated 4 out of 5 stars

Waiting time

I was very impressed with my on line experience.
However it all changed at the service centre. My appointment was for 10.30 ! I had to wait 50 mins before my car was actually STARTED!
I Ieft the premises after 12.00.
Staff were pleasant but there was no sense of urgency!!!
Will not be revisiting. There are many tyre companies I cam try.

May 1, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Customer

Thank you for your 4 Star Review.

Kind Regards

Robert

Rated 5 out of 5 stars

Exhaust

Booked exhaust check

April 17, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 4 out of 5 stars

Helpful advice

The fitters was vey helpful giving advice. It lost 1 star because the wrong tyres were delivered. Fortunately they managed to get them changed on the same day

March 31, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Matt

Thank you for your review

Kind Regards

Robert

Rated 5 out of 5 stars

Very Good

Very Good - with Professional yet personable service from all personnel throughout the process all at seemingly reasonable cost.

March 28, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Mr Kevin Hill

Thank you for your review.

Kind Regards

Robert

Rated 5 out of 5 stars

Great experience

Really straight forward. Lovely staff at the reception and super helpful. Quick turnaround on the day for my car. Will absolutely use again.

March 24, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Customer

Thank you for your review.

Kind Regards

Robert

Rated 5 out of 5 stars

Simple to book

Simple, straightforward booking system. This is the third consecutive year I've used this garage for my MOT.

March 18, 2023
National Tyres and Autocare - Gateshead logo

Reply from National Tyres and Autocare - Gateshead

Dear Mr Walter Fraser

Thank you for your review.

Kind Regards

Robert

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