National Tyres and Autocare - Woking Reviews 76

TrustScore 4.5 out of 5

4.4

67 Boundary Road, GU21 5BS Woking, GB


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Rated 5 out of 5 stars

Great experience with this garage in Woking. Tyres were ordered but didn’t arrive to the garage by the expected time. Needed these urgently! Stuart managed to source two of the tyres I had ordered... See more

Rated 1 out of 5 stars

Fitted 4 new tyres, after that, I started having issues with TPMS valves tyres pressure issues. Probably they damage the TPMS fitting the new tyres,the garage said is not there issues maby the valves... See more

Company replied

Rated 5 out of 5 stars

Big Shout out to Stuart and his staff. Tyres done in 45 minutes. Polite and courteous through out the deal. Thanks guys definitely be using them again…

Rated 1 out of 5 stars

I had my tyres changed here all went well so I returned for a full service, upon completion I received my paperwork to say all was OK with the car.. service was done but they couldn't turn my service... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare - Woking

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

  • 67 Boundary Road, GU21 5BS, Woking, United Kingdom

  • 01483 714361

4.4

Excellent

TrustScore 4.5 out of 5

76 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great staff, went over & above

Great experience with this garage in Woking.
Tyres were ordered but didn’t arrive to the garage by the expected time.
Needed these urgently!
Stuart managed to source two of the tyres I had ordered, one of them from another branch completely.
Shout out to Big John from Guildford branch, who winged it down to Woking.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Ok for tyres don't let them do a service

I had my tyres changed here all went well so I returned for a full service, upon completion I received my paperwork to say all was OK with the car.. service was done but they couldn't turn my service light off, then I noticed an oil leak on the car . On returning I was told I needed a new sump as mine was rusted and this would cost me £350. I left the car at the garage as it wasn't drivable, I seeked some advise from a mechanic I know he said if the sump wasn't leaking before but was leaking now it was possible the plug was crossfredd. So the next day I called and confronted the guy on the phone and told him will not be paying for a sump as I believe he crossfredd it, a few hours later I received a call saying that he managed to sort the leak. If I didn't check him on this would have been 350 out of pocket.... and my service light is still on. At least the car isn't leaking anymore. Moral of the story use a proper garage. And always question things ... job reference number 493/0004547

August 30, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Hello Chris,

Thanks for leaving a review.

We’re disappointed to hear about your recent experience with your full service, and we are committed to getting this resolved. We’re sorry we’ve not met the standards you’ve come to expect from us, and we’ll ensure we do better next time.

We ask that you update your review with your order number/booking reference or existing case reference number so we can reach out to you directly and get this resolved.

We hope to speak with you soon. Thanks - Ffion 🚲

Rated 3 out of 5 stars

Broken promises!

Booked 2 new tyres and brake fluid change for a BMWX1
Good price for the tyres on line but couldn’t add the brake fluid change so had to ring them. Booked in at the same time and assured 1-2 hours and not overly busy. Turned up at booked time to be told they were very busy. I asked them to do what they had promised especially as my disabled wife was with me. 3.5 hours later……. Received the call. I had also asked for the service indications and runflat puncture warning light to be reset. This was not done.
Possibly they are accepting more work than they can resource?
They are falling well short of the service they used to provide under previous ownership.

September 4, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Hello Peter,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We are so sorry to hear about how long the service took at our Woking branch, we can certainly appreciate these frustrations.

We will be sure to pass this on to the branch manager to ensure this is looked into, we thank you again for bringing this to our attention.

We hope you have a lovely weekend, Ffion

Rated 5 out of 5 stars

Highly recommended

I would highly recommend Halfords in Woking . Recently my son had four new tires and a MOT . Scott was extremely helpful and very polite! Wasn’t too expensive either . Definitely a garage I trust with my self and sons car

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

Fitted 4 new tyres

Fitted 4 new tyres, after that, I started having issues with TPMS valves tyres pressure issues. Probably they damage the TPMS fitting the new tyres,the garage said is not there issues maby the valves has to be changed, but I did had the issue before changing the tyres.
Never again nation tyres

May 13, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Hi Gio,

Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear your experience with national tyres is not what you expected.

We always pride ourselves on our high level of service so we are disappointed we did not meet your expectations on this occasion.

I have passed your concerns over to the team and ask for a dedicated team member to get in touch.

Thanks, Ruth

Rated 5 out of 5 stars

Excellent service at the Woking branch

Excellent service at the Woking branch. Staff were really helpful and professional, especially Scott who went above and beyond. I've been there a few times now and wouldn't hesitate in recommending them.

July 11, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Dear Dawn

Thank you for your 5 Star Review

Regards

Robert

Rated 1 out of 5 stars

The stuff doesn't have experience is…

The stuff doesn't have experience is broken my leader

June 23, 2023
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Hi there Marius,

Thank you for taking the time to leave us a review regarding your recent experience at our Woking branch! We appreciate all feedback, good and bad, as it helps us to improve our service in the future.

I'm sorry your vehicle has been damaged, I understand your disappointment. I have passed your details over to our dedicated Autocentre team to get this looked into further for you. They will be in contact with you directly as soon as possible.

In the meantime, I hope you enjoy the rest of your day!

Kind regards,
Liz

Rated 5 out of 5 stars

Woking branch

Woking branch, great service and helpful.

June 24, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Dear Lindsay

Thank you for your 5 star review.

Kind regards

Robert

Rated 5 out of 5 stars

Staff very helpful

June 20, 2023
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 4 out of 5 stars

MoT and service

Very helpful staff although they seemed to be working under pressure as they were very busy.

June 12, 2023
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Dear Customer

Thank you for your 4 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

top customer service

The first day at a new job, driving quite a distance as a commute and I got a flat tyre. Stressful to say the least.

Scott, at the Woking branch of National Tyre Centre right near my new work, couldn’t have been more helpful. Not only did he offer a discount for the new tyre, he also called me up as soon the tyre arrived which was earlier than expected. This meant to got fixed at the end of the same working day and so I got home safely in one piece!

Thanks to Scott and the team at National Tyre, Woking.

June 5, 2023
Unprompted review
National Tyres and Autocare - Woking logo

Reply from National Tyres and Autocare - Woking

Dear Customer

Thank you for your 5 star review.

Kind regards

Robert

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