Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more
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Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to Yad
I spoke to Yad. He was very helpful, gave me his honest advice and opinion which is what i asked for. He was reassuring and pleasant. Thnk you :)
May 6, 2026
Unprompted review
Reply from National Intensive
Hello Becky,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National Intensive
Yad was extremely helpful and gave me…
Yad was extremely helpful and gave me all the info I could have needed to make a decision. Super helpful, thanks so much.
May 6, 2026
Unprompted review
Reply from National Intensive
Hello Hannah,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National Intensive
I was on the phone with Rachel and…
I was on the phone with Rachel and really helpful really straight forward got the situation sorted straight away
May 6, 2026
Reply from National Intensive
Hi Danny,
Thank you for the fantastic 5-star review! We're really pleased to hear that Rachel was able to help you so efficiently and get everything sorted straight away.
We’ll be sure to pass your kind feedback on to her. If you need anything else in the future, don’t hesitate to get in touch!
Best regards,
The National Intensive Team
Simple Process & Good Instructors
Although the cancellation checker is a little tricky to navigate, my instructor Phil was great at working me through everything and getting me test ready. He saw where my habits were from biking, and guided me through to a car drivers mentality. Everything with National Intensive was easy to navigate and it was easy to find someone to talk to when necessary
May 6, 2026
Reply from National Intensive
Thank you so much for taking the time to share your experience! We’re really glad to hear that, despite the cancellation checker being a bit tricky at first, Phil was able to guide you through everything and get you feeling confident and test ready. It’s great that he helped you transition from biking habits to a solid car‑driving mindset.
We’re also pleased that you found the rest of the process with National Intensive easy to navigate and that you could always reach someone when needed. Your feedback means a lot, and we’re delighted you had such a positive journey with us.
Wishing you all the best on the road ahead! 🚗💨
Regards,
National Intensive
Awful, avoid at all costs!
All good reviews are fake!!! Worst experience ever! It took them over a year to sort me a test out, the people who work at national intensive are useless. Even after it’s all over now I still feel scammed. They’re booking agents and that’s it, I spent my time chasing them for answers for a year. SAQIB AHMED (Stevenage)was giving to me as my instructor, made me drive round in circles for 10 hours after I was ready to move on. He also wanted me to re book my test to a later date so he could scam me out of more hours. In the end I took it on myself, I paid for my own car and drove round with family on my own. DO NOT WASTE YOUR MONEY - they will reply to this review with lies, don’t believe the reviews!!! They’re also fake
EDIT due to national intensive reply - my theory was passed when I booked my course, they failed to supply me a test for months and it expired!! ANOTHER LIE - they could not also disclose/breakdown what I was paying for. Essentially £1000 for them to book a test and text some driving instructors which anyone can do! AGAIN avoid this company
EDIT - I’ve got all logs of the conversationsno communication throughout the process, I had to call the company numerous times before they told me what’s happening.
Only terrible companies have to defend themselves like this on bad reviews (any one who sees this, please trust my judgement)
February 10, 2026
Unprompted review
Reply from National Intensive
EDIT Thank you for your feedback. We’d like to clarify a few points to ensure the situation is fully understood.
A theory test pass is valid for two years. At the time you booked your course with us, there were fewer than four months remaining before your theory certificate was due to expire. Unfortunately, during that period, the DVSA did not release any practical test dates at your chosen test centre that fell before your expiry date. This meant we were unable to secure a provisional booking to begin the process in time.
As outlined in our terms and conditions, in situations like this we cover the cost of a theory re-test to place our customers in a better position moving forward. We did this in your case at no additional cost to you, and you successfully passed your theory again in September 2025. A practical test was then booked and completed the following February.
While we always make every effort to secure earlier (cancellation) test dates, these are not guaranteed as they depend entirely on DVSA availability.
In terms of pricing, we aim to be fully transparent. The cost of the course is clearly displayed on our website prior to booking, and we do not withhold or misrepresent what is included.
We’re sorry to hear that you feel dissatisfied, but we do take pride in being open and honest in our processes and in doing what we can to support our customers within the constraints we face.
Should you have anything further to discuss, please contact us directly, as this platform is not suitable for a back-and-forth discussion. You have shared your review, and we have provided our response.
Kind regards,
National Intensive Team
We’re sorry to hear that you feel this way, but we do need to address several inaccuracies in your review.
Firstly, we cannot make sweeping statements such as “all good reviews are fake.” Platforms like Trustpilot actively monitor reviews to ensure authenticity, and both positive and negative feedback is subject to moderation.
Regarding your timeline, you did not pass your theory test until September 2025. Unfortunately, we are unable to book a practical driving test until a theory test has been passed, which contributed to the delay you’ve mentioned.
You were also allocated three different ADIs during your course. While we always aim to minimise disruption, some delays occurred due to instructor changes that were requested.
In terms of lesson structure, it is the qualified ADI’s professional responsibility to assess when a learner is ready to progress. These decisions are made based on safety and ability, not for financial gain. You took your test back in February
We appreciate that learning to drive can be a frustrating process at times, but we do not accept claims of dishonesty or scamming. We are always happy to review concerns through the appropriate channels.
Regards
NI Team
Response was great and quick for inquiry
I have made support inquiry and they have solved it very quickly. Great support. Thank you
May 5, 2026
Reply from National Intensive
Thank you, Adi, for your kind words! We’re glad to hear your inquiry was handled quickly and efficiently. Our team works hard to provide fast and helpful support, and your feedback means a lot. If you need anything else, we’re always here to help!
Regards
NI Team
A big thank you to Kate who is…
A big thank you to Kate who is efficient and super helpful. Thank you for quick responses and helping out when needed.
May 5, 2026
Reply from National Intensive
Thank you so much for your lovely feedback. We’re delighted to hear that Kate has been efficient, helpful and quick to respond. We’ll make sure your appreciation is passed on to her. It’s great to know you’ve had such a positive experience with our team.
Regards,
National Intensive
AVOID
Took them 2 months to find a test, which was another 6 months later. Since my lessons with them did not happen I have personally booked my own test, first try and for 5 months time.
3 instructors allocated and not one would book in lessons. Asked multiple times for a refund and was told no, they’re not responsible for their instructors.
You are essentially paying them hundreds of pounds to just send a few text messages to instructors you could find yourself on Facebook.
Luckily used a credit card so currently going through the disputes process.
April 1, 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We take comments like this seriously, but we’re unable to locate any booking under the information provided. In order for us to investigate this properly, we need you to provide further details as requested.
Based on the information we can see, what has been stated does not align with how our system or instructors operate. Instructors are responsible for booking lessons directly with learners, and it is highly unlikely that three separate instructors would be allocated without any of them arranging lessons. We cannot verify any of this without the correct booking details.
Please contact our support team with your booking information so we can look into this further and provide an accurate response.
Regards,
National Intensive
John Gray - the best driving instructor I’ve ever had
What can I say about John Gray? There is so much more to him than being a brilliant driving instructor.
Over the course of our two programs together, he gave me the type of confidence that a multitude of previous driving instructors couldn't in my near 20 years of trying to pass my test.
Like any teacher, he was the perfect blend of being calm and encouraging with just the right amount of sternness to motivate you to do well.
I really looked forward to my lessons with John each week, not just because they put me on the path to getting on the road - but because we'd talk about a multitude of things going on in the world.
I'd even take some life/parenting advice from him - that's how much of a fondness and bond I built with him.
Passing my test was tinged with some sadness as it meant our weekly chats would be no more. I may even end up doing a pass plus with him - haha.
But in all seriousness, John Gray was a brilliant, and most importantly, caring driving instructor, of which many are not. And I couldn't recommend him more if I tried.
I urge anyone looking to pass their test to take their lessons with John.
April 20, 2026
Reply from National Intensive
Thank you so much for taking the time to share such a thoughtful review.
It means a great deal to hear how much John’s support, patience and encouragement helped you after so many years of trying. The bond you built together truly shines through your words.
We are delighted he could give you the confidence you deserved and make each lesson something you looked forward to.
Huge congratulations on passing!
Regards,
National Intensive
Nice lad and very helpful
Nice lad and very helpful, even the line was cracking off, he asked to me drop the phone and called straight back to ensure we can hear ourselves. Thank you for your help James
May 5, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words. We’re really glad to hear that James was helpful and made sure the call was clear despite the line issues. We’ll be sure to pass your feedback on to him. It’s always great to hear when our team delivers a supportive experience.
Regards,
National Intensive
Easy booking process and really nice…
Easy booking process and really nice instructor
May 4, 2026
Unprompted review
Reply from National Intensive
Thank you for your lovely feedback! We're glad the booking process was smooth and that you had a great experience with your instructor.
Regards,
National Intensive
darren was great
darren was great, he explained everything so well and thoroughly. he could always tell when i was getting nervous, couldnt recommend enough 👍
April 27, 2026
Reply from National Intensive
Thanks for the lovely review! It’s great to hear Darren supported you so well and helped ease your nerves. We truly appreciate the recommendation 👍
Regards,
National Intensive
National Intensive failed to find a…
National Intensive failed to find a test. I paid over £600 and have nothing to show for it. No test, no instructor NOTHING!!!
After multiple emails no refund will be issued.
Be aware!
May 1, 2026
Unprompted review
Reply from National Intensive
We’re sorry to hear about your experience. Unfortunately, we’re unable to match your review to a booking based on the name provided.
To help us investigate this properly and respond in full, please share your course ID or contact us via Trustpilot with your registered email address. This information will remain confidential and will allow us to locate your account and address your concerns as quickly as possible.
Regards
NI Team
Very good service she was very helpful…
Very good service she was very helpful and answered all my questions thanks 🤩
April 10, 2026
Unprompted review
Reply from National Intensive
Thanks for sharing your experience! We're happy to hear she was able to help and answer everything you needed. Your feedback means a lot 🤩
Regards,
National Intensive
Excellent experience & genuine response
Swift response from Emma and addressed my enquiries in timely manner. Registered for my lessons and hope will have an amazing experience with NI.
May 2, 2026
Reply from National Intensive
Swift response from Emma, who addressed all my enquiries promptly and efficiently. I’ve now registered for my lessons and am looking forward to having a great experience with NI.
Regards
NI Team
Amazing service
May 1, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words! We're really glad you had an amazing experience with us.
Regards,
National Intensive
Good customer service
Yad was extremely helpful and answered every question I had prior to me booking a course
May 1, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words! We're really glad Yad was able to answer all your questions and help you feel confident before booking. We look forward to welcoming you to the course.
Regards,
National Intensive
Reply from National Intensive
Hi Andrew,
Thank you for your great review!
We’re really glad to hear you had a positive experience, and we’ll be sure to pass your kind words on to Yad. It’s always great to know our team is making a difference.
If there’s anything else we can help with, just let us know.
Best regards,
The National Intensive Team
Friendly call handler and nice to speak…
Friendly call handler and nice to speak to a real person who could answer all my queries! I spoke to Rachel. Thank you for your great customer service
May 1, 2026
Reply from National Intensive
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re really pleased to hear that you had a positive experience with our team, and we’ll be sure to pass your lovely feedback on to Rachel. Providing friendly, helpful, and knowledgeable service is something we pride ourselves on, so it’s great to know we met your expectations.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Best regards,
The National Intensive Team
Nice and solved my problems within few…
Nice and solved my problems within few secs. Good customer service
May 1, 2026
Reply from National Intensive
Thank you for your kind review.
We’re really pleased to hear that your issue was resolved quickly and that you had a positive experience with our customer service. Your feedback is greatly appreciated.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Regards
NI Team
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