Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Not happy at all with this company.
I contracted with this company to provide an intensive course for my grandson. Up to now I have paid £845 deposit for very little. All they've done so far is book a theory test and a retest which I had to pay £35 for instead of the dvla cost of £23. I am extremely disappointed in National intensive. I don't think it's their fault they can no longer book a quick practical test as its new government policy but beware they can no longer book tests. You also have to pay mega bucks for driving lessons on top of the so called deposit. I wouldn't bother if I were you.
May 12, 2026
Unprompted review
Reply from National Intensive
We’re sorry to hear you feel disappointed with your experience, however we do feel this review is unfair and does not accurately reflect the information provided during the booking process.
Our pricing is fully transparent from the outset, and customers are clearly given the choice regarding theory test bookings and retests. If a theory test is failed, customers can either book a retest directly themselves through the DVSA at the standard government fee, or request that we arrange this on their behalf. Where we handle the booking, the price differs because this includes our administration and booking service. As a business, we cannot provide these services free of charge.
We have also always made clear that lesson costs are separate from the initial deposit, and current delays with practical driving tests are due to nationwide DVSA availability issues, and from yesterday, the DVSA changes that have come into force, which unfortunately affect all driving schools and providers.
We always aim to provide a professional and transparent service, and we remain happy to assist customers throughout the process.
Regards
NI Team
Reply from National Intensive
Thank you for your feedback. We’re really pleased to hear that James was professional and able to help. We’ll be sure to pass your comments on to him.
Regards
NI Team
Very expensive, not worth it
Instructor was very bad at communicating. what you get it’s not worth the money. I would definitely recommend to shop around, better offers out there . This company is not worth it. I would not recommend to use this company. I booked for my daughter & she was always upset after the lesson. Tried to change instructor but the company pay the instructor up front so you then have to ask the instructor for the money back which is ridiculous. Surely should pay instructor after the lessons. Absolutely insane way of working. Then the instructor changed the car before her test which she was not use too & had never driven in.
Please avoid this company.
January 1, 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. In order for us to properly investigate this matter, we do need the full name of the pupil who booked the course so we can verify the booking and look into the details of what happened. Without this information, we are unable to respond accurately to the claims made.
We would also like to clarify that our prices are competitive within the industry, so the suggestion that our services are “not worth the money” is not accurate.
Regarding block bookings, as with all driving schools, payment is taken upfront so the instructor can reserve that time in their diary specifically for the pupil. This is standard practice across the industry, not something unique to us.
We feel this review is unfair and unjust, particularly as some of the statements made do not reflect how our booking system or policies actually work.
Regards,
National Intensive
Reply from National Intensive
Thank you for the great feedback. We’re glad to hear you had a great session and that Dan was able to support you so well. We truly appreciate you taking the time to share your experience.
Regards,
National Intensive
The deposit is pricy
The deposit is quite pricy, and unrefundable. It doesn't actually cover lessons. It covers a low quality theory lesson and booking the tests, which can be done for much less than 800 Pounds.
April 16, 2026
Unprompted review
Reply from National Intensive
Hello James
We understand your concerns regarding the deposit. However, we were very transparent at the point of booking about what the course fee and deposit covered, along with the terms and conditions relating to refunds.
The deposit was not solely for booking tests. It covered administration, course planning, instructor allocation, theory support, and the work involved in securing and managing driving test bookings, which has become increasingly difficult due to DVSA availability and ongoing system changes.
You chose to proceed with the booking having been provided with this information in advance. As a business, we are unfortunately unable to offer services free of charge or refund costs where resources, staff time, and course arrangements have already been committed.
Regards
NI Team
James was more than helpful and…
James was more than helpful and explained everything i needed to know cleary. Great customer service skills.
May 11, 2026
Unprompted review
Reply from National Intensive
Thank you so much for the 5-star review, Steve! We’re delighted to hear that James was able to explain everything clearly and provide such great customer service. We’ll be sure to pass your kind words on to him. We really appreciate your support and wish you all the best with your driving journey!
Regards
NI Team
Really help full and patient a great…
Really help full and patient a great job was done to help me with doing what I wanted to get done
May 11, 2026
Reply from National Intensive
Thank you so much for your kind words. We’re delighted to hear that our team was helpful and patient while supporting you. It’s great to know we were able to assist you in getting everything done just the way you wanted.
Regards,
National Intensive
Yad was amazing!!!!
Yad was extremely knowledgeable and gave amazing advice. He helped me navigate the website and was able to answer all of my questions extremely well. Thank you Yad for everything.
May 11, 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re thrilled to hear that Yad was able to guide you through the website and provide the clear, knowledgeable support you needed. Your kind words mean a lot to our team.
We’ll be sure to pass your appreciation along to him.
Regards,
National Intensive
Rachel
Rachel, the lady we spoke to over the phone, went above and beyond to do everything she could to help sort out a date for my next theory test.
Which thankfully has been sorted.
Thankyou so much Rachel 🙏 x
May 6, 2026
Reply from National Intensive
Thank you so much for your lovely review, James! We’re delighted to hear Rachel was able to help get your theory test sorted. She always goes the extra mile for our students, and we’ll be sure to pass on your kind words to her.
Wishing you the very best of luck with your theory test and the rest of your driving journey! 🚗👏
Regards
NI Team
Helpful explanation of the process from…
Helpful explanation of the process from Yad who was able to answer my questions.
May 8, 2026
Unprompted review
Reply from National Intensive
Thank you for your review. We're really pleased to hear that Yad was able to clearly explain the process and answer your questions. We’ll be sure to pass your feedback on to him.
Regards,
National Intensive
Yad was absolutely fantastic
Yad was absolutely fantastic. He is an asset to the company. I wish I received this kind of service everywhere. He could not have been more helpful. Thank you Yad!
Clare
May 8, 2026
Unprompted review
Reply from National Intensive
Hello
Thank you for your feedback, much appreciated.
We always aim to offer the best service possible and we are glad you are happy.
Regards,
National Intensive.
Great communication from Yad
May 7, 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We’re delighted to hear you had great communication with Yad.
Regards,
National Intensive
Great thorough call with Yad
Great thorough call with Yad, explained all the details of booking. Fab service.
May 7, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words. We’re delighted to hear Yad was able to walk you through everything clearly and make the booking process smooth. We truly appreciate your feedback.
Regards,
National Intensive
Really helpful
I was worried about how much I would have to pay and James was Really helpful, explained everything to me
May 7, 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re really glad to hear that James was able to put your mind at ease and walk you through everything clearly. We know costs can feel stressful, so it’s great to hear he helped make the process straightforward. We appreciate you choosing us.
Regards,
National Intensive
Very friendly and helpful to speak
Very friendly and helpful to speak. Give Yad a promotion he really deserves and was so great!!!
May 7, 2026
Unprompted review
Reply from National Intensive
Thank you for the wonderful feedback. We are so glad to hear that Yad was friendly, helpful, and made your experience great. He truly goes above and beyond, and your kind words mean a lot. We will make sure he hears about the recognition he deserves. Thank you for taking the time to share your experience.
Regards,
National Intensive
Had a few questions and called in and…
Had a few questions and called in and had a very useful talk with Yad who answered all my questions and was very helpful
May 7, 2026
Unprompted review
Reply from National Intensive
Hello Noah,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National Intensive
Amazing host and very insightful
Amazing host and very insightful. Yad explained perfectly and took the time with each section. Highly recommend
May 6, 2026
Unprompted review
Reply from National Intensive
Hello Lucaz,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National Intensive
Rachel had the best customer service
Rachel had the best customer service! She was so helpful. Very polite! Very good at her job!
May 6, 2026
Reply from National Intensive
Thank you so much for your kind words, Amelia! We’re thrilled to hear that Rachel provided such a positive experience. We’ll be sure to pass along your feedback to her — she’ll really appreciate it. We’re grateful you chose us and look forward to helping you again in the future!
Regards
NI Team
Alan was great
Alan was great! Very experienced, knows what he’s talking about and I passed first time 🥳
May 6, 2026
Reply from National Intensive
Hello Josh,
Thank you for your lovely feedback.
Congratulations on passing first time!
Regards,
National Intensive
I spoke to Yad
I spoke to Yad. He was very helpful, gave me his honest advice and opinion which is what i asked for. He was reassuring and pleasant. Thnk you :)
May 6, 2026
Unprompted review
Reply from National Intensive
Hello Becky,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National Intensive
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