National Intensive Reviews 

8,006
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,269 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, understanding, and professional guidance, which helped many pass their tests on the first attempt. The customer service is frequently highlighted as excellent, with many appreciating the informative and reassuring approach from agents who take time to explain details and resolve issues efficiently. Reviewers also found the booking process very easy and the user experience positive, often noting the helpfulness of the app for tracking lessons and progress. However, some people mentioned issues with the service, including the high cost of booking courses that do not cover actual driving lessons, and a lack of responsibility when problems arose with allocated instructors. A few other people also felt that the company's organizational skills were lacking, leading to instructors not showing up or being assigned to incorrect addresses, and some felt misled about the services provided for the fee.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

Reviewers mention positive feedback about customer service, with many experiencing helpful and efficient... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant... See more

Booking process

People report ambiguous experiences with the booking process, with some finding it easy and helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a great overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more

Company replied

Rated 5 out of 5 stars

Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more

Company replied

Rated 5 out of 5 stars

I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more

Company replied

Rated 5 out of 5 stars

booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area

Written by the company

We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.

Our Aim

Written by the company

We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.

Contact info

Promotion box for National Intensive

20% OFF ANY DRIVING COURSE DEPOSIT

Offer ends 01/01/26 - At checkout USE CODE: TRUST20

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,006)

1,193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel was very helpful!

Rachel was very helpful and patient! Thanks so much :)

June 9, 2026
National Intensive logo

Reply from National Intensive

Thank you for your wonderful review, Emily. We're delighted to hear that Rachel was so helpful and patient throughout the process. We'll be sure to pass on your kind words to her.

We really appreciate your feedback and wish you all the best with your driving journey!

Regards
NI Team

Rated 5 out of 5 stars
National Intensive logo

Reply from National Intensive

Thank you for your kind review. We're delighted to hear that you found our service excellent and our team polite and professional. Providing a high standard of customer service is very important to us, and we appreciate you taking the time to share your feedback.

We wish you all the best and thank you for choosing us.

Regards
NI Team

Rated 5 out of 5 stars

Enquiry with Yad

Spoke to Yad had an enquiry before booking my course, gave me all the info I needed answered all my questions was super full helpful and so friendly!

Gave me a discount code!

Thank you!

June 9, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your lovely review! We’re delighted to hear that Yad was able to answer all your questions and support you before booking. It’s great to know you found him friendly and helpful.

We really appreciate you taking the time to share your experience.

Regards,

National Intensive

Rated 5 out of 5 stars

Kate was very helpful with replying to…

Kate was very helpful with replying to my email thank you

June 8, 2026
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Reply from National Intensive

Thank you so much for your review!

We’re really glad to hear that Kate was helpful with your email. We’ll be sure to pass your kind words on to her.

Regards,

National Intensive

Rated 4 out of 5 stars

Yad was very helpful in explaining…

Yad was very helpful in explaining everything I needed to. He simplified the whole process.

June 8, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your kind review. We're delighted to hear that Yad was so helpful and made the process easy to understand. We pride ourselves on providing clear guidance and support throughout the journey, and it's great to know that Yad was able to do that for you.

We appreciate your feedback and wish you all the best moving forward.

Regards
NI Team

Rated 5 out of 5 stars

Yad was really helpful with my enquiry

Yad was really helpful with my enquiry, kindly providing very honest and constructive advice. I really appreciated the encouraging attitude towards my situation too, thank you!

June 8, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hello Jada,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive

Rated 5 out of 5 stars

I've just spoken to a lovely and…

I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practical driving test much appreciated Rachel.
Thank you. From Carol Wright

June 5, 2026
National Intensive logo

Reply from National Intensive

Thank you so much for your wonderful 5-star review, Carol.

We're delighted to hear that Rachel was able to answer your important questions and put your mind at ease before your practical driving test. We understand how nerve-racking this stage can be, and it's great to know that Rachel's support helped give you confidence and reassurance.

We’ll be sure to pass on your kind words to Rachel—she’ll be thrilled to hear your feedback.

Thank you for choosing National Intensive, and we wish you the very best of luck with your driving test!

Kind regards,
The National Intensive Team

Rated 5 out of 5 stars

It was Very good

It was Very good

June 5, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hi Zuzanna

Thanks for your feedback. We appreciate you taking the time.

Regards
National Intensive

Rated 5 out of 5 stars

Lovely lady

Excellent driving instructor. Would recommend

June 1, 2026
Unprompted review
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Reply from National Intensive

Hi Paul

Thanks for your review. We are happy that you are enjoying your course and are also happy with your instructor, Shazia.

Regards
National Intensive

Rated 3 out of 5 stars

Website easy to navigate but info on app bit delay

I like the process through the website easy and straightforward.
But afterwards the process to contact the driver instructor a bit confused as National intensive send the he instructor driver info to my email but he didn't have my info still about me. And for both of us we didn't have a full info on the app.

The instructor driver good professional. Quick with replying and finding solutions so lessons could start as soon as possible.

June 3, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hi Naiane

Thank you for your feedback.

Your instructor claimed the course on our system and has full access to your information on his instructor portal. I apologise if there was some confusion about that.

I can see that you are happy with your instructor despite this. Good luck with the rest of your course.

Regards
National Intensive

Rated 5 out of 5 stars

booking the course through James…

booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors).
James booked my theory and once passed then got my test booked in.
Throughout the learning experience James answered any questions really quickly.
I would not hesitate to use National intensive and i do & will recommend them to anyone starting to learn to drive
All in all James & National intensive have been fantastic

May 29, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your fantastic 5-star review, Wayne!

Congratulations on passing your test first time with only a couple of minor faults – that's a brilliant achievement!

We're delighted to hear that James made the entire process straightforward for you, from booking your lessons, theory test, and practical test, to being on hand to answer your questions throughout your journey. It's also wonderful to hear that Muhammed provided such excellent instruction and helped you build the skills and confidence needed to pass.

Your recommendation means a great deal to us, and we're grateful that you chose National Intensive for your driving journey. We'll be sure to pass your kind comments on to both James and Muhammed.

Wishing you many years of safe and enjoyable driving!

Regards
NI Team

Rated 5 out of 5 stars

Great refresher for theory tests

I’ve been practising my theory outside of the national intensive course, but I wanted to do the theory programme they offered to cover all bases. Yad was my mentor and was very helpful and informative. I felt comfortable asking any questions.

June 2, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hello Emi,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive.

Rated 5 out of 5 stars

Yad (Theory Test Course Leader) did a…

Yad (Theory Test Course Leader) did a fantastic job, whole session was clear and informative and he was both helpful and an excellent trainer.

June 2, 2026
National Intensive logo

Reply from National Intensive

Hello David,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive.

Rated 5 out of 5 stars

Emma Was fantastic had some customer…

Emma Was fantastic had some customer support from her via an email conversation she went above and beyond to ensure I was a happy customer outstanding customer service as well as excellent patience and understanding of the situation and how to resolve it the best way for both parties Emma deserves a pay rise

June 2, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your wonderful 5-star review, Alfie!

We're delighted to hear that Emma was able to provide the support you needed and that she went above and beyond to ensure a positive outcome. We pride ourselves on delivering excellent customer service, and it's fantastic to know that Emma's patience, understanding, and dedication made such a positive impression.

We'll be sure to pass your kind words on to Emma and the wider team—they'll mean a great deal. Thank you for choosing National Intensive, and we wish you all the best on your driving journey!

Regards
National Intensive

Rated 5 out of 5 stars

Thank you

The booking, assistance from cluster services and provided instructor were great. I passed. Thank you.

June 1, 2026
National Intensive logo

Reply from National Intensive

Hello Adam,

Thank you for your feedback.

Regards,
National intensive.

Rated 5 out of 5 stars

Driving Lessons

Hi Team is helpful booking procedure are good need bit improvement in marketing

June 1, 2026
National Intensive logo

Reply from National Intensive

Thank you for your feedback.

We're pleased to hear that you found our booking process helpful and easy to use. We also appreciate your comments regarding our marketing and are always looking for ways to improve how we communicate our services and support our customers.

Thank you for taking the time to share your experience, and we wish you all the best with your driving journey.

Regards
NI Team

Rated 5 out of 5 stars

He was very friendly and helpful

He was very friendly and helpful. My son had a great first lesson, thank you

May 30, 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hi there,

We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.

Kind regards,
National Intensive.

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