Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Intensive
Hello Lynne,
Thank you for your feedback. We will pass this on to Yad for you.
Regards,
National intensive.
He was very friendly and helpful
He was very friendly and helpful. My son had a great first lesson, thank you
May 30, 2026
Unprompted review
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
DO NOT RECOMMEND
DO NOT RECOMMEND. Booked an intensive course could not furfill the dates I was told I was booking for. And refused to give a refund. AVOID
May 30, 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. After checking our system, we are unable to locate any booking under the name provided, so we cannot verify that you booked a course with us. If you believe this is an error, please contact our support team with your full name and postcode so we can investigate properly.
Your statement that we “could not fulfil the dates” and “refused to give a refund” is not correct.
Under our terms and conditions — which all customers agree to at the time of booking — if we are genuinely unable to fulfil a booking, a refund is issued. This is our standard process and is always honoured.
Without a matching file or booking record, we cannot confirm any details of your claim.
Regards,
National Intensive
I booked with National Intensive and…
I booked with National Intensive and was assigned Chely as an instructor. I have no issues with her personally, whether or not she is certified. However, I want to point out that I did not go to the testing centre with her because she refused to take me. As a result, I had to pay for another rental car, which ended up costing me a lot.
At the very least, please acknowledge that both you and the instructor did not fulfil your responsibilities properly. Instead of accusing the learner of being unprepared for the test, I want to clarify that I am indeed ready for it, thank you very much.
It is unprofessional to handle the situation this way. Please do your job properly.
Regards,
Hanna
May 29, 2026
Unprompted review
Reply from National Intensive
Thank you for taking the time to share your feedback. I want to address your concerns clearly and respectfully.
Cheryl is a fully qualified driving instructor, and as part of our compliance process, every instructor must provide their DVSA badge and credentials before they are permitted to take on any learner through our company. We only work with certified professionals.
Instructors also have a duty of care — not only to you as the learner, but also to the examiner who gets into the car with you on test day. If an instructor believes a learner is not at a safe or test‑ready standard, they are professionally obligated to make that clear. This is not a personal judgment; it is a safety requirement.
After reviewing your file, I can see that the test was unfortunately not passed. Cheryl, as the professional, would have been aware that you were unlikely to meet the test standard at that time, which is why she was not prepared to take you to the test centre in her vehicle.
I understand this was frustrating, and I am sorry you feel unhappy with how the situation unfolded. However, this process — including the instructor’s right to refuse use of their vehicle if they believe a learner is not test‑ready — is clearly stated within our terms and conditions, which were agreed to at the time of booking.
We do take your feedback seriously, and we appreciate you raising your concerns.
Regards,
National Intensive
The app is a pain but…
The app is a pain, the process to automated and generic, but the instructor is awesome, my daughter delighted and the cost great value
May 29, 2026
Unprompted review
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Yad was very helpful and patient
Yad the Project Trainer was very helpful in delivering the Zoom Lesson explained the concepts well so I understood it
May 28, 2026
Reply from National Intensive
Thank you so much for your feedback.
I’m really glad to hear that Yad delivered the Zoom lesson clearly and helped you understand the concepts with confidence. He’ll be delighted to know his support made a difference.
Regards,
National Intensive
It was an easy system to work around…
It was an easy system to work around and the instructor Anthony riches was amazing at his job. Passed first time with his excellent guidance couldn’t be more grateful.
May 28, 2026
Reply from National Intensive
Thank you so much for sharing your experience.
We’re thrilled to hear you found the system easy to use and that Anthony provided such excellent guidance throughout your son’s lessons. Passing first time is an amazing achievement, and we’re so glad he felt supported every step of the way.
Huge congratulations — and thank you again for choosing us.
Regards,
National Intensive
I paid for a fast rack course it took…
I paid for a fast rack course it took over a year for them to bother contacting me back and booking my test then I started messaging my instructor 3 months before my test and all he done was ignore me and then said I didn’t give him enough time to give me lessons, hands down worse experience with a company and they are refusing to give me back the money the say the ow me because they gave it to my instructor
May 28, 2026
Unprompted review
Reply from National Intensive
Thank you for your review.
We do need to state clearly that what you have written is not true.
We would never ignore a pupil for over a year — that is simply not how our company operates, and it does not reflect the experience of the thousands of pupils we support each year.
We have checked our system thoroughly and cannot locate any booking under the name you provided, so we are unable to verify that you actually booked with us. Without the correct details, we cannot investigate your claim or confirm that this situation relates to our company at all.
We take feedback seriously, and we are more than willing to look into this further. To do that, we need the full name, email address, and booking reference used at the time of purchase so we can confirm whether this booking exists in our system.
As you can see from our many genuine customer reviews, we are a reputable company, and we do not operate in the way you have described.
Please contact us directly with the correct details so we can assist you properly.
Regards,
National Intensive
Just booked my son in for intensive
Just booked my son in for intensive. Yad was very helpful explaining the options to me. Thanks
May 28, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your lovely feedback.
I’m really glad to hear you’ve booked your son in and that Yad was able to clearly explain all the options. We’re always here to make the process as smooth and supportive as possible.
Regards,
National Intensive
Reply from National Intensive
Thank you for your kind words!
I’m really glad to hear you found the service polite, clear, and helpful with your enquiry. It’s always great to know when we’ve been able to support someone quickly and efficiently.
If you ever need anything else, we’re always happy to help.
Regards,
National
Intensive
SCAMMERS
They are terrible, very slow, they will not book your test and will also not refund your money. I REPEAT DO NOT BOOK WITH THEM, THEY ARE SCAMMERS. The reference number is 263498076 so it was definitely them I dealt with and its not an unprompted review. This is my actual experience, very terrible business and organisation. I can also post all the emails I got from them, very terrible people
May 28, 2026
Unprompted review
Reply from National Intensive
edit
Hello,
We are unsure whether this review relates to the course you booked with us, as the course name mentioned in your review does not match our records.
When you enrolled, you were given a completion date of July, and your test was booked for June. We are currently working hard to allocate an ADI for your upcoming test and are making every effort to ensure everything is in place as soon as possible.
For this reason, we do not fully understand the concerns raised in your review, as they do not appear to reflect the current status of your booking. If there has been any misunderstanding or if you have specific issues that need addressing, please contact us directly and we will be happy to help.
We take comments like this very seriously, but we must clarify that what you’ve stated is not true.
We have checked our system thoroughly and cannot find any booking under the name you provided, so we’re unable to verify that you booked with us at all. If you believe this is an error, please contact us directly so we can investigate properly.
As you can see from our many genuine customer reviews, we are a reputable company, and we do not operate in the way you’ve described. We always process refunds in line with our policy.
Regards,
National Intensive
Instructor was great
Instructor was great, his style of teaching was very suitable to my needs.
Polite
On time
Knowledgeable
May 28, 2026
Unprompted review
Reply from National Intensive
Thank you for sharing your experience. We’re delighted to hear that your instructor’s teaching style suited your needs so well. It’s great to know you found them polite, on time, and knowledgeable — the exact qualities we aim to deliver in every lesson.
We appreciate your feedback and are glad your session was such a positive one.
Regards,
National Intensive
Booking my driving course
I spoke with a lovely man, Yad. Who was extremely helpful and confident in his knowledge of the driving courses and the Alert system.
Overall it was a pleasant phone call experience which left me confident choosing this company for my driving course experience. Thank you Yad.
May 27, 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re delighted to hear that Yad made such a positive impression and provided you with clear, confident guidance on our driving courses and the Alert system. He’ll be thrilled to know his support helped you feel assured in choosing us for your driving journey.
We appreciate your kind words and look forward to being part of your driving course experience.
Thank you again for taking the time to leave this lovely review.
Regards,
National Intensive
Great Experience
Yad spoke with me today about booking a driving course for my son he was helpful well informed and there was no pressure at all to book anything if this is the level of customer service then we are very much looking forward to the experience of the course
Highly recommend.
May 27, 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re delighted to hear that Yad was helpful, well‑informed, and made you feel no pressure when discussing the course. If this is your first impression, we’re confident your son will enjoy the course just as much.
We truly appreciate the recommendation.
Regards,
National Intensive
Yad was very helpful
May 27, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We’re delighted to hear that Yad was very helpful. We’ll be sure to pass your kind words along to him.
Regards,
National Intensive
I have been struggling with my theory…
I have been struggling with my theory test for around 3 years now and have had my confidence knocked so much throughout the years but luckily I have come across the amazing Yad who has helped and guided me through my first 1-1 zoom call session. Yad was really supportive from start to finish and was more than happy to re explain certain topics that I was unsure of, I would highly recommend Yad if you are struggling with your theory like myself!
May 26, 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re delighted to hear that Yad was able to rebuild your confidence and guide you through your first 1‑1 Zoom session. It’s wonderful to know you felt supported throughout, and we really appreciate your recommendation.
Regards,
National Intensive
Yad was very informative and helpful
Yad was very informative and helpful
May 26, 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We’re delighted to hear that Yad was informative and helpful.
Regards,
National Intensive
Thank you for your help this morning
Thank you for your help this morning, the course is booked now thanks to Rachel 👍
May 26, 2026
Unprompted review
Reply from National Intensive
Thank you for your lovely feedback. We’re so pleased to hear your course is now booked and that Rachel was able to help this morning.
Regards,
National Intensive
Emma was really helpful with my enquiry!
Emma was really helpful with my enquiry!
May 26, 2026
Unprompted review
Reply from National Intensive
Thank you so much for your lovely review. We’re delighted to hear Emma was able to help with your enquiry!
Regards,
National Intensive
★★★★★
★★★★★
Booked with National Intensive Driving School for my stepdaughter’s birthday and the whole experience was excellent. The course was very informative and helpful whenever needed. She passed her theory test almost immediately thanks to the prompt information and support they provided to help her prepare and pass.
They also managed to secure a practical test within a reasonable timeframe, which I know was largely beyond their control due to test availability. Overall, we’re really happy with the outcome and the service received.
Definitely recommend!
Paul (my instructor) was brilliant reassuring and great at explaining everything, great instructor and I highly recommend him!
May 22, 2026
Reply from National Intensive
Thank you so much for the wonderful review. We’re thrilled your stepdaughter had such a great experience and that the support helped her pass her theory so quickly. We’re also glad we could secure a practical test in good time. Paul will be delighted to hear your kind words — he’s a fantastic instructor. We really appreciate the recommendation.
Regards,
National Intensive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.