Failed to send my virtually housebound 90 year old mother a new chequebook. Completely obstructive when we tried to resolve it. Much more detail but looking at the number of poor reviews here and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First time using their website today. I am trying to find out if my account is a sole or joint account. Does not state it anywhere. My Partner's name appears on statements but not anywhere else... See more
Company replied
Had an expired card last month with Nationwide and was never sent a new one despite using my card regularly. So here's my experience trying to chase for a new one > - Customer service on chat... See more
Company replied
Used the wedsite chat with AI then with a member of staff. The question was "Do you charge for me to use my credit card to buy gift vouchers from Vivup?" - closed question, 'yes' or 'no'. The answer... See more
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Company details
Written by the company
Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.
Contact info
United Kingdom
- 0800 302011
- www.nationwide.co.uk
2.5
Poor
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was good and helpful.very…
Everything was good and helpful.very friendly
August 18, 2026
Unprompted review
Reply from Nationwide
This was lovely to read Janice, thank you for sharing!
Long term customer
I have had a savings account, starting with Bonus7, with Nationwide for over 40 years and current account for over 20years. Never had a issues in all this time.
August 19, 2026
Unprompted review
Reply from Nationwide
Thank you for sharing, here's to many more :)
Friendly and efficient
Friendly, efficient staff. Query dealt with very quickly, no waiting.
August 18, 2026
Unprompted review
Reply from Nationwide
Thank you for sharing!
Nationwide help
The lady serving me is experienced, and that showed. She was aware of the extra task I needed to carry out, and helped with that too. No fuss, just practical.
August 17, 2026
Unprompted review
Reply from Nationwide
This is great to hear, thank you for sharing :)
Staff in branch always helpful
Staff in branch always helpful. Available on the phone - much better than a call centre. Member bonuses are always a welcome treat - far fairer and more efficient than shareholder dividends.
August 18, 2026
Unprompted review
Reply from Nationwide
Thank you for your review :)
Reply from Nationwide
Thank you for your review, Betty.
Staff of the branch i visit on regular…
Staff of the branch i visit on regular basis are very friendly and helpful and polite.
I have few members of my family and few friends use the same branch.
August 17, 2026
Unprompted review
Reply from Nationwide
This is lovely to read Anjana, thank you for sharing :)
I went to open an account in June and…
I went to open an account in June and took various forms of ID Tax Code Water Bill and other forms of ID I was refused so I complained waited 6 weeks for a reply saying the complaint was closed, first what I took was accepted then refused,,,
Half the staff do not know what is acceptable and what is not. According to Nationwide website I took more than required.
I feel this organisation has poorly trained staff and generally unhelpful and a careless attitude...
June 18, 2026
Unprompted review
love you xxx
August 18, 2026
Unprompted review
The worst customer experience i've ever…
The worst customer experience i've ever had. Can't log in unless you have a card reader. Company stuck in the 80s. The worst customer service, so unhelpful, after 15 years will be leaving this joke of a bank.
August 3, 2026
Unprompted review
Reply from Nationwide
Hi Victoria, if you have set up account biometrics with face recognition in the app or when you opened your current account, you will be able to do all your banking without a card reader. You can find out more information here: https://www.nationwide.co.uk/help/your-details/using-biometrics/.
my problem was sorted very quickly…
my problem was sorted very quickly Excellent service.
August 18, 2026
Unprompted review
Reply from Nationwide
This is lovely to hear Michael :)
The member of staff (Aimee) at my local…
The member of staff (Aimee) at my local Nationwide branch in Dover was very helpful and polite and friendly. She was also very informative and made my visit to the branch, straight forward and stress free
August 13, 2026
Unprompted review
Reply from Nationwide
This is so lovely to hear, we have passed this onto Aimee on your behalf :)
Hurrah for staff who understand the products they represent
The assistant was very helpful and tried a couple of different ways to help. We were not successful on that occasion as I didn’t have my PIN number with me, and I hadn’t at that stage received my 6-digit number. I now have the numbers and will complete the task myself on receipt of the card reader.
August 18, 2026
Unprompted review
Reply from Nationwide
Thank you for sharing Barbara, should you need any further help please do reach out to us on 03457 302011.
Always a pleasant experience
Always a pleasant experience when visiting my local branch. Helpful and friendly staff whenever I visit, even if I have a question.
August 18, 2026
Unprompted review
Reply from Nationwide
This is so lovely to hear Lesley!
I generally always hade a very good…
I generally always hade a very good service over the years.
August 18, 2026
Unprompted review
Reply from Nationwide
Thank you for taking the time to share this with us Franco, it's great to hear!
Friendly staff and don’t have to wait…
Friendly staff and don’t have to wait excellent branch
August 18, 2026
Unprompted review
Reply from Nationwide
Thank you for sharing this with us, Paul :)
The staff are always friendly helpful…
The staff are always friendly helpful and polite.
August 19, 2026
Unprompted review
Reply from Nationwide
Thanks for sharing this, Gerard. We're pleased to hear you're happy with the service you have received ☺️
Always good to visit our local …
Always good to visit our local Nationwide
August 18, 2026
Unprompted review
Reply from Nationwide
This is lovely to hear Fred, we're glad to hear you like visiting your local branch. Thanks for banking with us ☺️
Support and protection for customers. Nationwide is very clear with it's…
Nationwide is very clear with it's customers and quite protective. I can give you an example of this. I had taken out travel insurance to go to Australia in 2024. This tried to renew itself the next year although I was not travelling. The bank alerted to me to this and I was able to explain I did not wish to renew within quite a short timeframe.
Nationwide still retains a local bank in the area whereas many others have closed. The staff are always most helpful and friendly.
August 18, 2026
Unprompted review
Reply from Nationwide
Hi Diana, we're pleased to hear you're happy with the service you have received from us over the years, and thank you for banking with us ☺️
Reply from Nationwide
This is lovely to hear, Peter. Thanks for sharing ☺️
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