Nationwide Reviews 

Friendly, knowledgable staff, able to deal with my enquiry.

Friendly local services

an elderly lady being served was getting very confused about a range of accounts she was getting cheques from.The girl was SO patient even when asked repeatedly the same questions answered calmly and perseverance.I personally told her on way out she deserved a medal!!!!

We was seen to quickly at at the counter that’s why we use the nationwide to look after our investments

My experience was great because the bank official was helpful and explained everything thoroughly

I’m very impressed

Abominable customer service. In my opinion this bank should be closed down.
When you raise a formal complaint they do it all for you and then PREVENT you from seeing the detail. This is a company of cheaters and con-artists it seems.

trying to get a human on the phone to help with any problem seems to have become gradually more difficult over the last few years . all Nationwide wants is you to use chatbot and solve the problem yourself.
Presumably this is why the top people are being paid so much - by cutting our human customer service.
I went to Nationwide 15 years ago to escape from greedy banks but now Nationwide has gone in the same direction

Took an hour for anyone to get back to me. And when someone finally messaged me they couldn’t even speak proper english. No punctuations and words spelt wrong in every other sentence???

Nationwide is a trustworthy building society that puts it customers first. They are always professional and give customers the time they need.

Nationwide is one bank that I am so glad I never opened my bank accounts with they should be ashamed of themselves.
My friend had her phone stolen so used my phone to login to her online banking but was unable to do so. She therefore contacted the bank who said that there had been fraud on her account and that she had to go into the branch and when she got there she had to sit for over an hour and a half on the phone to the fraud department who unfortunately took so long that the branch was closing and they asked her to leave and go back the next day.
When she returned they accused her of fraudulent activity on her account which was not the case at all stating that again before she could access her money this needed to be resolved. They have treated her like a criminal asking questions that they had no right to ask and then accused ME her best friend since primary school of being CONTROLLING and that I was TAKING ADVANTAGE OF HER.
I spoke with multiple advisors on her behalf as she was frustrated at the way they treated her and considering her partner had passed away in January of this year AND her DAD had also passed away in March so she needed support not accusations that she was accused of. NATIONWIDE knew this and they just added to her grief. I didn’t even want to give 1star as they are obviously untrained,uninterested and are totally unacceptable in the way they treat their customers. I would advise anyone NOT to open an account with NATIONWIDE as they do not care about their customers and you only have to look at the reviews about them.

One of the best banks left on the High street in an age of remote banking. It's reassuring to deal with real people, especially when dealing with personal finance matters. Highly recommend.

The in-bank service is exactly what you would want: friendly and efficient

Maybe don’t get your apprentices to be the people that guide you through bank switches
Found out today pretty much every instruction we were given was incorrect

Yash, the Customer Server at Nationwide was very patient with me on the counter. He helped me to Register on line banking on my phone.

Nationwide's efforts to trash a once decent building society continue. Having gone around the houses with a telephone robot today, the said robot then informed me I would need to wait 40 minutes to speak to a human.

Totally unacceptable.

These things don't happen by accident, it's the result of management decisions to cut back on telephone customer service. I've been with Nationwide for 40 years but I am leaving.

Not many banks are open on the high street near me I believe people like me need branch if you are not very expert in digital skills

I tried to use your cash machine and it initially wouldn't work for me, until a staff member came to my help and I was able to get the cásh I needed.