Nationwide Reviews 

Very helpful assistant

Always made welcome and and a very friendly professional excellent service

Helpful friendly staff

Face to face in branch service and great staff

The man behinds the counter was extremely helpful.

Excellent customer service and friendly atmosphere.

Easy to make an appointment at a local branch. Friendly knowledgable staff member assisted in ISA transfer in a prompt manner. Excellent customer service. Usually bank on line but on this occasion required a face to face meet. Great to have a branch close by

Go back and see my issues and that for a simple issue took so long to even partly resolve . Wasted so much of my time and left me without funds . Not acceptable / Id ask for compensation but given the headache trying to sort out a simple issue.....think best I just go to another bank

Amazing service from a professional team

Nationwide customer service and all of its on-line support is absolutely dismal. The most frustrating element being that the majority of on-line staff do not know and/or understand basic English and clearly rely on pressing buttons to create scripted responses.

I have closed all my business with Nationwide and transferred it to a much more efficient bank. My husband is closing and transferring all banking, including investments this weekend.

Staff are always helpful kind and alway smiley.they are alway there when ever I go in with is not often .because all the information thay give me iam happy.

Very helpful Very professional made us feel at ease would definitely recommend Nationwide

Excellent service provided by the Nationwide in Bridgnorth, Danielle especially is a credit to the bank. She helped us complete a complex series of transactions and provided a first class professional service. The other staff there were also friendly, polite and professional.

I do most of my banking with Nationwide now. I always get personal and friendly service and the staff have a positive can do attitude towards any queries I may have. I so hope they continue to have a High Street presence

My credit card (another company) was cancelled due to fraud and I needed to set the new card up as a regular payee so I could transfer money direct to pay my bill. I had done this with my old card with no problem. Contacted the Nationwide online chat as I couldn't remember how I did it last time. I was told that it wasn't possible and I would have to contact the credit card company. When I said I was sure it WAS possible as I had done it before I was transferred to someone else who spent ages "reviewing the conversation" then also said it was impossible. I gave up.

I mentioned the incident to my mum (who is in her 80's). She told me how to sort the problem. It took less than a minute. Worrying that the call centre staff know less than the general public! Complete waste of my time and a waste of money paying staff who don't know what they are doing.

Prompt and courteous service

Helpful staff and quick service.
Smooth transactions

Customer service is great and very understandable and friendly