Nationwide Reviews 

I have been with nationwide for over 40 years and would highly recommend them to anyone. Always there to help and queries always resolved quickly. Staff have been very helpful in branch and via phone. There's always someone to help

Professionalism, promptness and friendly

They are always helpful & efficient & explain things in layman’s terms

Wanted to open a joint savings account. Rang the branch to find out what we would need to bring along. Apparently my bank Virgin has just been bought out by this company. We discussed what was need, and I asked to make an appointment on the day I was off work, so I could also arrange my day off and wrap other appointments around this one. I was told, they couldn't make the appointment on that day (five days before) and I should ring back at 9am on the day I wanted the app. Seriously? So, I'd have to get up on my day off, sit there, and start ringing the branch (albeit still not sure if I'd secure an app on that day or what time, the day I was OFF work). It felt a bit like a Drs surgery app struggle... you know the one, a race for an appointment. Lol. Where, I would be sat in a phone queue, begging them for an appointment, to take MY money, to invest in their building society. Needless to say I didnt get up, I went elsewhere, and will be doing in the future, with my other financial transactions presently held with Virgin Money. Dear me.

Friendly, efficient, local branches!!

Branch assistant took ownership of transaction and showed genuine interest in carrying out transaction to my satisfaction.

Staff always helpful and efficient

Always there for there customers

The bank is keeping branches open so I can talk face to face with a person who will listen carefully and give advice, much better than waiting for a phone call to be answered then talking to a robot!!!

The claims and complaints department are a joke. Staffed by highly incompetent and disinterested staff. Hiring incompetent third parties who cause more damage and inflate claims. Even post having FOS tell them what to do, they still manage to get it wrong!

The experience I have had with Nationwide have always been positive and understanding.

The company is doing well a credit to all the staff members

We were made to feel that we were the building.

Having been going round in circles and being very frustrated with another major bank my dealing with nationwide was smooth and efficient and a real joy. Keep doing what you’re doing

Reggie in Newmarket branch handled my telephone query exceptionally well. After speaking to Reggie I later went to the branch to make an over counter cash withdrawal and Reggie who had spoken to me on the phone actually served me in branch in a very friendly and professional manner.

They are so good at being a bank. No fuss, no bother, no huffing and puffing. Excellent service.

The staff were extremely helpful and professional

I’m so happy to be going into a branch. This is why I changed banks to Nationwide. It’s important to me to communicate with a real person and not an AI voice who never actually understands the exact problem.
Thank goodness for Nationwide!