Nationwiderepairs Reviews 

I was really worried after reading the reviews but my experience was exact opposite. Nationwide Screen repairs were fantastic, 3 days after getting a cracked screen the technician from Middlesbrough called me first thing and had the new screen fitted within the hour. Great job and didn’t need calibration after, bonus. Can’t fault them very professional. Thanks.

As can be expected, I was EXTREMELY sceptical about using this company when I saw the reviews. Unfortunately I have no choice who I go to as this is who my insurer uses. This scepticism wasn’t helped when it took me two days to get through to them.

To start with, I was told that I wasn’t insured and they didn’t have the details, when I explained I was as my insurance had put me through to them, they told me they would have to ask them for the info. Fine, nothing I could do. I was told I would be called within 24 hours but of course this didn’t happen. I was slightly annoyed when I called as they had received the information from my insurance but hadn’t called to let me know. Things happen, I get it could be a mistake but my car window was completely smashed and anyone could get in so I was very apprehensive.

I spoke to the guy who told me there was 7 days until the next appointment, I said fine I’ll take the nearest one. He proceeded to tell me he was concerned as my car was completely open so he asked his manager if he could get me in earlier (this was totally off his own back I didn’t ask) and they managed to get me in within 2 days. Lovely!

They took payment over the phone and said they would not take the money until the work was done, but they did take it straight away which I think is the most annoying thing I dealt with.

Fast forward to today, the guy rang me at 8.30 to tell me he should be with me by 1.30. He was here at 1.30 dead on. He was lovely, talked me through the damage, spent an hour fixing it, cleaned all the glass up for me and let me tell you there was A LOT. He then took me out and showed me everything working again.

Apart from the two issues I had at the beginning of the week, I can’t say I’m disappointed with the work carried out. Don’t believe everything you read :)

Replaced the wing on my Astra, first attempt they missed a line of dints on the new wing which looked terrible, the paint looked good and great match. He repaired the dints with filler and resprayed that area, dints still visible, but not as bad, we ran out of time that day so said we would see if we could live with the faults. COVID and lockdown arrived. Gradually the clearcoat changed on the area he filled and looked bad, also a trim panel was loose so raised a complaint with Nationwide, after a while I stopped getting a reply from them and found out they have gone into administration. Called their phone number and was told to go back to my insurer as a company was trading at the premises, but they were not prepared to fix issues, it sounded like they had had a lot of similar calls. Called insurance company who appointed another repairer who confirmed it needed another new wing, not very happy.

What a shocking bad company to deal with , calls not returned, rude unhelpful staff ,false promises of car delivery with the best excuse yet ! It's not our fault as we went into administration last week!
DO NOT TOUCH WITH A BARGEPOLE! CRAP SERVICE WITH A DON'T GIVE A SHAT ATTITUDE!

If only zero stars was an option!! After 7 months and 4 attempts to finish my van it’s still the wrong color has runs in the paint and overspray everywhere. Avoid at all costs the lifetime guarantee isn’t worth it as they can’t even get my van back to pre accident condition. Beyond useless and nothing but lies! AVOID AVOID AVOID

Agree with all the other comments here. DO NOT USE. Shocking service - had to use by insurer for repairs and the car came back with faults it never had before and which Nationwide are seemingly unable / unwilling to repair. Never return phone calls, seem hoplessly adrift and frankly, useless.

Was due to get my car back tomorrow. After numerous attempts to contact them today, I've found out they have gone into administration, leaving me with a poxy Corsa, instead of my Vauxhall Combo Lite, which is due to go back for a New car in the next 3 weeks
Not an happy bunny

We were more than satisfied with the quality of the repair done following our accident. We were constantly kept informed at every stage of progress. Drop off and collection of our vehicle was well planned and well organised, with an extremely friendly driver. 100% would recommend this company. Many thanks Mr and Mrs Sullivan

I came in touch with nationwide motor glass through Hastings insurance and although it was difficult finding a day that would suit, due to being away, I was able to be booked in for a windscreen replacement a week later. Due to bad reviews I was sceptical but I rang to check they were coming in the morning, the technician rang me to tell me more specifically. I had several phone conversations to say he was on his way, and where abouts the car was. And within 40 mins he was done will my new windscreen and away! No problems at all, very pleased indeed!

Absolutely awful! Car had to be sent back after the 1st repair as had loose trims, masking lines on the paintwork and it looked like a child had painted it. After getting it back a 2nd time it had additional damage on it which I am now having to take up with the insurance company as a complaint and I have documentary proof from a main dealer that when my car went in there was no pre-existing damage in the areas which I now have damage in. I am very dissapointed and not only this but all of this wasted a lot of my time (20 days it took! in total!) I would recommend anyone who is considering this garage steers clear of it.

This lot are a disgrace. Their technician, Steve, was meant to arrive between 9am and 1pm. He turned up at 8.25am, waited five minutes and drove off. He didn't bother ringing the doorbell, didn't call the main phone and didn't even bother getting out of his van. He's lazy and a liar, and their customer support is one of the worst I've come across. Avoid like the plague.

DO NOT LET THIS COMPANY ANYWHERE NEAR YOUR CAR!!!!!!!
Would have given ‘0’ stars if I could

After a year of numerous phone calls to get a damage to my car rectified by Nationwide Repairs I have had my case close and been told they are not accepting liability!
I only needed a cracked windscreen replaced I wish I’d never let them anywhere near my car!
Their incompetent engineer incorrectly fitted my windscreen and tried to cover up his bodge up and scratching of the bodywork with black glue! He then pretended he showed me the damaged body work before he did the work and took a photo. The windscreen leaked I had a soaking wet interior and a damp car! Another engineer came said I can see what he has done! He’s fitted it incorrectly and tried to hide the scratches with glue. He does this all the time. He refitted the windscreen and we reported this all at the time.
Fast forward a year later and the engineers and company are denying everything! Absolutely disgusting, so many phone calls explaining the situation time and time again, being cut-off, not getting calls returned.

Please don’t use them!!!!

This garage isn't even worth a 1 star as I have been wait 4 weeks for my car to be done and it was only a bumper all I keep getting is there wait for the bump from the manufacturer they picked my car up and lost it for 2 days I had to ring my insurance company to find it and it had been sent to the wrong garage they gave me a curtesy car 2 days later when I should of had one the say day as im disabled then they gave me a corsa which my scooter dont fit in or my oxygen there rude when you ring up and ask about your car they don't want to tell you anything im disgusted all this for a bumper that could of been done in a week but 4 weeks down the line im still wait for my car to be returned to me and I could be waiting another 10 days as there saying the bumper is out of stock disgusting thats all I can say

Didn’t even want to give them a 1 star!! Had my car to repair and gave me a courtesy , I was told to make sure I left the car with the same fuel it came with. No problem. 10 days later I get my car back .. so the next day I get in my car to pop to the local shop.. no phone.. and just £5 on me. I get so far up the road when my car starts juddering .. I look down and realise they used up 54miles of Diesal and left my car outside on empty.. needless to say I had to get out and walk all the way back home in the rain as I had no phone on me. Mad isn’t the word I’d use right now!! I’m awaiting a spinal fusion and walking is excruciating. Can’t believe you treat mobility customers like this .. disgusting

Wow. Shocking customer service. Had to call these guys as my car insurer (Hastings Direct) use them. They took my card details a couple of weeks ago and said that the £85 I have to pay will only come out once the job is complete. Needless to say, 2 weeks on and the crack across my windscreen is now bigger as the technician didn't turn up last week and I didn't receive any contact at all so had to chase it up myself at 4pm on the day. Took about 20 minutes for someone to answer my call, and given the current crisis I understood why that might be the case. I was then put on hold whilst someone chased up the engineer and after 15 minutes I was cut off. Eventually I got through to another person and they put me on hold whilst they spoke with the engineer, who told them they were stuck at a job and wouldn't make it to me. So I had to rebook for this week and have taken another day off work as I'm a key worker and am still working during the crisis (not a home-worker). Got a message in the morning from the technician to say the appointment to come to me was on their list today but as I hadn't heard anything I messaged just before 3pm and the technician replied to say the day wasn't going to plan and it's unlikely he'll make it so will have to rebook again. So this will mean a third day of annual leave for me and I'm the one doing all the chasing. No offer of compensation for days lost at work, no guarantee that I'll be the first job of the day next time. Just hope my windscreen lasts until they eventually sort it out. Wish I could use another company and I wouldn't recommend them. 0 stars.

Only used as used by insurance company.

Terrible service. Poor repairs and still have issues that they have denied.

They had my car for 5 months baring in mind the job was meant to only take 10 days. They have very poor customer service skills, you wouldn't hear anything unless you chased it up yourself, when I finally got my car back, it came back with a cracked windscreen still, and filthy inside, would not recommend at all!

Just received my car back from the Norwich Nationwide Repairs centre and it is perfect - like brand new. My car is crystal white which I had read is hard to match, but these guys have done a phenomenal job. Thank you all for such wonderful work.

My son has been waiting for days for this company to repair the side window on his car although he has paid £85. It's difficult to contact them by phone someone who eventually answers just say they will pass the message on. They said they would be out to do the repair today but they have not turned up.
It is a disgraceful company and when its time to renew insurance we will make sure the insurance company DO NOT use this company. One star is far too much.

Urine take company. Had my window smashed, phoned insurance who gave me a number to call, then the day after these call me and ask for me to pay £85 for a replacement, bit strange as the one yesterday wanted me to pay when they arrived. Paid, said they would come 2 days later on the monday morning, no one turned up so I called them at 3pm and they said no one was coming today, next day I called 8 times and the final time they said the systems are down!! . Next day was the same !! 3 days later their "computer" Is down and wont be fixed for a few days so it will be a week before they come out. And get this I cant have a refund until they get their systems up and running. What company doesn't get someone out to fix their computers. Or simply call the repair men to tell them where they are going next , they know that I have paid, said they have my window and just waiting for their system to get back working. Hmmm sounds fishy to me!!! If they have everything in place why cant they just call their employees to get them to where they need to be!! Disgusting company.
Their staff are rude, unhelpful and bad mannered. Do not use this company. You wont get your car fixed, and they have no morals!!!