They have a great support team , however the Q takes ages
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just disappointed by the fact that I got informed about price increase but it is not the same info about the price that you can find on their website
Company replied
Great company to deal with. As someone that is new to the country and not a native danish speaker setting myself up with Nature-Energi was painless and has been very easy to deal with. Their custome... See more
Company replied
I've been a customer for about three years, and I was a little suspicious since they signed me up on the street. However, I haven't had any problems at all with them. I have moved during the 3 year... See more
Company details
Written by the company
Vi har en ambition om at gøre grøn strøm attraktiv for alle danskere. Derfor sælger vi grøn strøm til samme pris, som du kender fra traditionel strøm. Natur-Energi er Danmarks hurtigst voksende energiselskab, der udelukkende har klimavenlige produkter på hylderne. Sammen med vores kunder er Natur-Energi med til at skubbe Danmark i en grønnere retning, og vi kæmper for en 100 % fossilfri energiforsyning i Danmark. Natur-Energi samarbejder med WWF Verdensnaturfonden, Folkekirkens Nødhjælp og Verdens Skove om at skabe strømprodukter, der gør en forskel.
Contact info
Dusager 22, 8200, Aarhus N, Denmark
- 70 27 77 80
- kundeservice@natur-energi.dk
- www.natur-energi.dk
4.1
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Professional service
Very nice, professional and quick help and advice. I recommend
July 16, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Czopowski
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received
Thanks for the recommendation
Best regards
Casper
Energiselskabet Natur-Energi
Everything as it's supposed to be
Everything works just as it should.
Another plus is that we get 100% sustainable wind energy.
July 3, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Christoph
Thanks for your review.
Best regards
Casper
Energiselskabet Natur-energi
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Patrick
Mange tak for din flotte anmeldelse og de 5 stjerner.
Vores kunders mening er meget vigtig for os. Derfor er vi glade for at se, at du er yderst tilfreds med den service du har oplevet hos Natur-Energi.
Vi sætter stor pris på, at du har taget dig tid til at anmelde din oplevelse med vores kundeservice.
Du ønskes en dejlig dag.
Mvh. Casper
Energiselskabet Natur-Energi
Am happy and Fully satisfied😁
Am happy and Fully satisfied😁, best and professional customer care services..thank you. Will be your customer forever 👌👍
June 1, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Ahmed
Thanks for the review.
Have a nice day
Best regards
Casper
Natur-Energi
All good from my side
I hope that more energy will come from Nature , all in all good energy company with good prices
May 15, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Boris
Thanks for your review.
Have a great day.
Casper
Natur-Energi
Sustainable energy with 5 stars service
Very good service: friendly, professional, fast and well informed.
March 31, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey David
Thanks for your review.
That is very much appriciated.
Best regards
Casper
Energiselskabet Natur-Energi
Casper from kundeservice was helpful
March 24, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Jakub
Thanks for the review. That is much appreciated
Have a nice day
Best regards
Malthe
Natur-Energi
Der er en god service og rimelig pris.
February 18, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Amlesom
Mange tak for din flotte anmeldelse og de 5 stjerner.
Vores kunders mening er meget vigtig for os. Derfor er vi glade for at se, at du er yderst tilfreds med den service du har oplevet hos Natur-Energi.
Tak for din varme anbefaling af Natur-Energi.
Du ønskes en god dag.
Mvh. Casper
Energiselskabet Natur-Energi
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Albin
Thank you for your review.
We are happy to see that you are satisfied with your agreement with Natur-Energi.
Have a nice day.
Best regards
Casper
Energiselskabet Natur-Energi
Terrible experience
Terrible experience, they called me to ask if im interested in their offer, i say no. However after few months i realized that they send me bills for nothing and numbers are huge 6k Dkk for nothing because i already use another company. How is it possible to pay for nothing to the company that you never choose. Made me angry
February 2, 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Dear Nikita
Thank you for your review.
We are sorry for your experience, which sounds unusual.
You cannot have more than one electricity supplier at one time.
We would like to look into this case so that we can get to the bottom of it.
In order for us to look further into this, we need more information. Therefore, please write an email to socialemedier@natur-energi.dk, where you provide your full name and address.
We look forward to hearing from you.
Best regards
Sarah, Energiselskabet Natur-Energi
Super god energiselskab men god service…
Super godt energiselskab med god service og konkurrencedygtige priser
November 15, 2019
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej
Tusind tak for den fine anmeldelse.
Hos Natur-Energi har vi en ambition om at grøn strøm skal være attraktivt for alle danskere. Derfor arbejder vi hårdt for, at kunne tilbyde strøm fra danske vindmøller til samme pris, som almindelig traditionel strøm.
Vi er glade for at se, at du er tilfreds med den fordelagtige pris på vores grønne elprodukter.
Vi sætter stor pris på, at du har taget dig tid til at skrive en anmeldelse.
Du ønskes en dejlig dag.
Mvh. Casper
Energiselskabet Natur-Energi
I am generally happy.
I am generally happy, exceæt that I had to pay 5600 dkk during regulations. I got 8000 dkk back after half a year, when Natur Energi realized it was a mistake, so I guess I appreciate this.
August 26, 2019
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Antonela
Thank you for taking the time to write a review.
I am happy to see that everything seems to be in order now. If you ever need information or help, please don't hesitate to contact customer service.
Thank you for choosing Natur-Energi and supporting sustainable energy.
Have a nice day.
Kind regards,
Sissel
Energiselskabet Natur-Energi
login på min side er alt for bøvlet
July 25, 2019
Unprompted review
God information og venlig service
July 2, 2019
Unprompted review
super god betjening
June 26, 2019
Unprompted review
Fin service:-)
June 21, 2019
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Anne-Lene Møller
Tak for den fine anmeldelse og især de 5 flotte stjerner.
Vi er glade for at have dig som kunde, og er glade for at du er tilfreds med den service vi levere.
Du ønskes en god dag herfra.
Med venlig hilsen
Jonathan, Kundekonsulent
What's not to like?!!!
February 14, 2019
Unprompted review
energien over det hele
February 13, 2019
Unprompted review
Intet at beklage.
February 5, 2019
Unprompted review
Intet at klage over
November 29, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Pernille
Tak for din anmeldelse, og de 5 stjerner.
Vi er glade for, at du er tilfreds med at være kunde hos os, og at du føler at det fungerer helt som det skal.
Skulle der alligevel opstå noget, er du velkommen til at kontakte os på 70 27 77 80 eller kundeservice@natur-energi.dk.
Du ønskes en god dag.
Med venlig hilsen
Nurhan, Kundeservice
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