They have a great support team , however the Q takes ages
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just disappointed by the fact that I got informed about price increase but it is not the same info about the price that you can find on their website
Company replied
Great company to deal with. As someone that is new to the country and not a native danish speaker setting myself up with Nature-Energi was painless and has been very easy to deal with. Their custome... See more
Company replied
I've been a customer for about three years, and I was a little suspicious since they signed me up on the street. However, I haven't had any problems at all with them. I have moved during the 3 year... See more
Company details
Written by the company
Vi har en ambition om at gøre grøn strøm attraktiv for alle danskere. Derfor sælger vi grøn strøm til samme pris, som du kender fra traditionel strøm. Natur-Energi er Danmarks hurtigst voksende energiselskab, der udelukkende har klimavenlige produkter på hylderne. Sammen med vores kunder er Natur-Energi med til at skubbe Danmark i en grønnere retning, og vi kæmper for en 100 % fossilfri energiforsyning i Danmark. Natur-Energi samarbejder med WWF Verdensnaturfonden, Folkekirkens Nødhjælp og Verdens Skove om at skabe strømprodukter, der gør en forskel.
Contact info
Dusager 22, 8200, Aarhus N, Denmark
- 70 27 77 80
- kundeservice@natur-energi.dk
- www.natur-energi.dk
4.1
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Unreliable
They called me for the heating thing(green energy change) and offered some lover charges, saying that the provider will be the same.
And in the end, they changed my provider of electricity without consensus and that way put the goal ahead.
Untrusty and not reliable in given services as they forget to send the receipt and still charge paper.
October 9, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Hrvoje
Thank your for your review.
We are sorry that there has been this misunderstanding about your agreement.
We will make sure to work on it in order to avoid similar situations in the future.
For your information, we have also sent an email to you.
Have a nice day.
Best regards,
Nurhan
Super service
September 4, 2018
Unprompted review
Great company
Great company! Wonderful to know we’re supporting a greener future!
August 16, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Noah
Thank you for your positive review.
It is especially good to hear that you are satisfied with your membership at our company.
We wish you a nice day.
Best regards
Frederik, Customer Service.
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Daming
Tak for din fine anmeldelse og de 5 stjerner.
Rigtig godt at høre, at du er tilfreds som kunde.
Du ønskes en rigtig god dag.
Med venlig hilsen
Frederik, Kundeservice
Bad experience with this company
Bad experience with this company, can you please delete my number form your system. They made an abusive contact to my gf. as well.
Daniel D.
Nanna F.
June 7, 2018
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Daniel & Nanna.
Thanks for your review.
I'm sorry to hear that your had an bad experience, with what i presume is our salespartner. I would like to too hear more explicit what the bad experince is about, so we can find out what went wrong, and make sure it won't happen again.
If you would like to have your number deleted from the list, you can follow this link: https://www.natur-energi.dk/derfor-ringer-vi/ or contact us on the phone: 70 27 77 80.
Best regards
Jeppe.
It is very nice
It is very nice, always helping and the results are fast. Only problem is that when you call, the waiting time is a bit too long, but it is common problem.
June 3, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Zhulieta
Thank you for your positive feedback.
We truly appreciate you taking the time for reviewing us.
I wish you a great day.
Best regards
Frederik
Great company to deal with
Great company to deal with. As someone that is new to the country and not a native danish speaker setting myself up with Nature-Energi was painless and has been very easy to deal with. Their customer support seems well trained and they're quick to answer when you call.
I will definitely be staying with them for the foreseeable future
May 31, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Thomas
Thank you very much for your positive feedback and the five stars.
We really appreciate you taking the time for writing this review.
Specially it is good to hear that you think we are easy to deal with.
I wish you a great day.
Best regards Frederik.
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Jozef
Thank you for your positive feedback.
I wish you a great day.
Best regards Frederik
Super god kundesverice og billigere end…
Super god kundesverice og billigere end Dong! Kan varmt anbefales
March 6, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Nicholas
Tak for din flotte anmeldelse og de 5 stjerner.
Vi er særligt glade for at høre, at du er tilfreds, og synes at vi yder god service.
Du ønskes en rigtig god weekend.
Med venlig hilsen
Frederik
Its fine and i am satisfied with the…
Its fine and i am satisfied with the service.
February 16, 2018
Unprompted review
En god gerning for naturen og klimaet…
En god gerning for naturen og klimaet at bruge grøn energi.
February 16, 2018
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Osvald,
Tusind tak for din flotte anbefaling, de 5 stjerner og fordi du har valgt at være en del af fællesskabet.
Tak fordi du har valgt at dele din oplevelse med os.
Med venlig hilsen
Hassan
Great natural energy provider at …
Great natural energy provider at affordable prices!
December 15, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Dominyka
Thank you for your recommendation and the 5 star rating.
I am pleased to hear our service has lived up to your expectations.
We will continue to ensure that you receive the same service standard.
Thank you for sharing your experience with us.
Best regards
Hassan
Great service
Great service and really happy to get away from Dong/Orsted.
My gas heater was serviced and the technician was helpful and friendly...and on time.
November 25, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hello Rick
Thank you for the good review.
We are pleased to hear that everything worked out for you in your favor.
Kind regards, Jakob.
100% wind-turbine energy at a very …
100% wind-turbine energy at a very reasonable cost and with good delivery!
October 23, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Finn
Tak for de 4 stjerner.
Vi er glade for at høre vores telefonservice har levet op til dine forventninger.
Med venlig hilsen
Hassan
Super service.
September 25, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Susie
Tak for din anmeldelse.
Vi sætter stor pris på din gode feedback. Vi vil fortsat sørge for at du modtager den gode service når du kontakter os.
Med venlig hilsen
Hassan
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Torben
Tak fordi du har taget dig tid til at anmelde os her på TrustPilot.
Vi er meget glade for dine 5 stjerner og vil gøre vores absolut bedste for fortsat at levere billig strøm og den bedste kundeservice.
Rigtig god dag.
Med venlig hilsen
Kasper
god service :-)
June 1, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Naja
Tak for de 5 stjerner.
Vi er meget glade for at alt fungere som det skal og du er tilfreds.
Jeg ønsker dig en rigtig god dag
Med Venlig Hilsen
Selma
Good and friendly support.
May 26, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Dear costumer
Thank you for your fine review and the 5 stars.
I wish you a good Monday
With kind regards
Selma
well priced and helpful service
March 30, 2017
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Peter
Thank you very much for your review and the stars.
We appriciate your feedback and hope to be able to provide you with our service, should you need this in the future.
Have a nice day.
Best Regards
Kasper
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