Had an awesome therapist Lebo who delivered an excellent service 💞 She was mindful of my needs, was polite, caring and made me feel comfortable in a very nice relaxing atmosphere 👌 Will def... See more
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I brought a massage table and when it arrived the stitching was coming apart in a very small area and there were a couple of scratches on the wood panel. I contacted customer services and they have be... See more
I can honestly say dealing with the team at Natural Living has been an absolute dream. I had very specific table requirements which I know made dealing with me tricky. Despite this Modesta and her tea... See more
Recently bought a desk. Initially purchase went smoothly and desk arrived swiftly (though a couple days after promised and in two separately deliveries, which was inconvenient) I’ve had a problem... See more
Company replied
Company details
Written by the company
UK No.1 Health Practitioner Store - for the largest range in the UK - buy online or call us today +443308285769
Contact info
Natural House, 15 Dicker Mill, SG13 7AE, Hertford, United Kingdom
- 01992 472020
- info@naturalliving.co.uk
- www.naturalliving.co.uk
3.9
Great
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great £10 off!
I bought a curve mesh executive chair last week. Easy to put to together. It was about £30 cheaper than Ryman if you use your £10 off voucher. Just look out for a pop up £10 voucher advert and enter your email then you will receive a code.
July 15, 2021
Unprompted review
Great service
July 15, 2021
Unprompted review
Excellent service!
July 15, 2021
Unprompted review
Great Products and Service 5+
Prompt delivery, exceptional customer service, and excellent product quality. I would definitely purchase again from Natural Living.
July 15, 2021
Unprompted review
All Good
I ordered a portable massage table from their website on Wednesday afternoon and it arrive Thursday morning. Very impressed with the service and the product. Recommended.
July 13, 2021
Unprompted review
Ordered a product from this site and…
Ordered a product from this site and then looked at the reviews. I thought oh no but then the item was delivered the next day, well packaged. Very pleased but they still don’t answer the phone.
May 13, 2021
Unprompted review
So I ordered a product and then checked…
So I ordered a product and then checked the reviews and thought “oh crap” but I’m glad I didn’t read them before. The product came really quickly and well packaged. Very pleased.
April 3, 2021
Unprompted review
Adding to all of the voices here…
Adding to all of the voices here saying this company is terrible.
Failed to deliver the item. Waited more than two months and they kept promising delivery in 10 days, then nothing still.
Now trying to get a refund.
February 23, 2021
Unprompted review
Reply from Natural Living
Dear Stuart
Thank you for leaving a review back in February 2021. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support and have implemented very responsive email communication as well as an active telephone line.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
Made an order which failed to be…
Made an order which failed to be delivered after several phone.messages and emails no response. They don t answer phones.
Now to try and get refund of.paypal.
This company is shocking.
February 12, 2021
Unprompted review
Reply from Natural Living
Dear Garry
Thank you for leaving a review back in February 2021. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support and have implemented very responsive email communication as well as an active telephone line.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
Extortionate delivery charges
Tried to order a shower seat, priced at £29.85. Tried to charge a further £29.85 for shipping. Pure and utter extortion!!! Were trading as Zedmed. Best avoided.
December 17, 2020
Unprompted review
Reply from Natural Living
Dear NW
Thank you for leaving a review back in December 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support. I am also happy to let you know that we now have free shipping for orders over £100, and only £6.99 for orders less than that.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
I nearly didn’t buy from the company…
I nearly didn’t buy from the company based on the negative reviews.
But the crane I wanted for my son was only available here.
I’m so pleased I took the chance, service was fab, the delivery prompt.
We have just put the item together for a Xmas gift and it’s better than I thought it would be.
Thankyou very much. Don’t be put off by a few negative reviews, give them a chance
December 11, 2020
Unprompted review
Still waiting...
I placed my order on 18th October and received the first part, after emailing to find out what was happening on 27th October. I was assured I would receive the other part of the order within the next two days. Needless to say nothing has happened and my further email has gone unanswered. I do NOT recommend using this company.
November 15, 2020
Unprompted review
Reply from Natural Living
Dear Anne
Thank you for leaving a review back in November 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support and have implemented very responsive email communication as well as an active telephone line.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
BEWARE: Naturalliving.co.uk and Weelko.co.uk are the same company!!
I was checking for reviews for weelko.co.uk but could not find any. I noticed on weelko.co.uk website the email address was info @ naturalliving.co.uk, therefore I checked reviews for naturalliving.co.uk and found these bad reviews. The email address and office address are the same on weelko.co.uk and naturliving.co.uk. These reviews have saved me from wasting £99, thank you.
September 26, 2020
Unprompted review
Reply from Natural Living
Dear Catherine
Thank you for leaving a review back in September 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
DISHONEST AND DISGUSTING
This company supplied me with substandard face visors and face masks.
Some arrived broken.
All were poor.
The prices were high and so I expected wonderful items.
They also charge extortionate postage.
I contacted Customer Service and was told I could send items back but at my own cost.
I assumed I would get a full refund.
I had to chase up any sort of a refund.
They only gave me a refund on the goods.
The outward and return postage costs , they will not refund.
I have resorted to contacting PayPal because the company are difficult, selfish and uncooperative.
It’s a huge rigmarole with PayPal not having live agents now. It’s way past Lockdown too.
Everything must be done via messaging.
So it looks like a long while before I’ll get anywhere.
This country.....
September 1, 2020
Unprompted review
Reply from Natural Living
Dear Enchanted
Thank you for leaving a review back in September 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
worst company in the galaxy
this is the worst company ever on the planet - atrocious. We bought a brand new HAG chair - which they delivered in bits, not even assembled, and, as it turned out, damaged in transit. So a £1,100 chair arrived broken. Obviously we sent pics and asked for an immediate refund. They accepted it and said they would organise collection the next day, and would refund us. Nothing ever happened - no collection and they stopped communicating with us. So via the Paypal resolution centre we asked for a refund for defective goods - which under UK consumer rights law, and under the company's own contract (their T&C) is within our rights. They clearly disputed it, so it dragged on for 6 weeks, Paypal asked us to pay a third party expert to get confirmation of the damage, and we also had to pay to send their chair back. Eventually we were of course refunded. I have referred them to their local Trading Standards, but just avoid them - plenty of much better competition. They basically wanted to hold on to our cash as long as possible. Horrendous
June 10, 2020
Unprompted review
Reply from Natural Living
Dear Irene
Thank you for leaving a review back in June 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support and have implemented very responsive email communication as well as an active telephone line.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
Extortionate pricing
Extortionate pricing. Charging nearly £20 exc VAT for 500ml hand sanitiser, that is £15 excl VAT elsewhere for same UK brand, is extortionate, if not profiteering, out of the pandemic.
May 2, 2020
Unprompted review
Reply from Natural Living
Dear Andy
Thank you for leaving a review back in May 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support. We also pride ourselves on our competitive pricing of all our products.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
Charging an extra £16 a bottle for…
Charging an extra £16 a bottle for 100ml of Spirigel antiviral hand gel is pretty appalling in the middle of a pandemic where tens of thousands of people are dead this stuff is normally around £2 a bottle you should be ashamed of yourself.
April 30, 2020
Unprompted review
Reply from Natural Living
Dear Millie
Thank you for leaving a review back in April 2020. Natural Living is now under new management and ownership as of 1 December 2023.
We are taking time to thoroughly look at all areas of improvement, particularly focusing on customer service support. We also pride ourselves on our competitive pricing of all our products.
We would love the chance to discuss your past order experience and see if we might be able to meet your future supply needs.
Our mission is to help all healthcare practitioners get the equipment they need to deliver health and happiness to their clients. Please reach out to us via email on info@naturalliving.co.uk to see if there’s a good time for a quick chat.
Kind regards,
Natural Living
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