Natural Strains  Reviews 1,191

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent delivery service, noting that items arrive quickly and are well-packaged. Many people appreciate the effectiveness of the products, with some mentioning benefits for relaxation and sleep. However, some customers were not happy with their orders, reporting that products received did not match descriptions or were of very poor quality. A few other people also felt that the products lacked the expected effects, such as flavor or feeling. There were also isolated incidents of incorrect items being sent or damaged packaging upon arrival.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the effectiveness of the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the effectiveness and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to order my gummies and cbd oil, love the website ❤️everything was smooth and easy . Recieved my order very quickly and the packaging was excellent. Very professional service. Would high... See more

Rated 5 out of 5 stars

Slight issue initially, as my order ended up lost, but was remedied a while later and received extra product as apology. Haven't used gummies enough to say if they definitely "work" but they taste gre... See more

Rated 5 out of 5 stars

As I’m new to buying CBD products the website provided easy to access information on how to take cbd oil and dosages. Very user friendly and informative. The website was easy to use and my products ar... See more

Company replied

Rated 5 out of 5 stars

​I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Vitamin and Supplements Store
  3. Wellness Center

Written by the company

Natural Strains is a UK based premium wellness brand creating refined, hemp derived CBD products and supplements for focus, recovery and everyday performance. Our oils, gummies and performance blends are lab tested, produced to UK regulatory standards, and made using carefully selected ingredients. We take a considered approach to every detail from formulation and consistency to responsible sourcing and thoughtfully chosen, recyclable packaging. Designed for modern routines, Natural Strains offers calm, dependable products that support balance without excess or exaggeration.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Company

Slight issue initially, as my order ended up lost, but was remedied a while later and received extra product as apology. Haven't used gummies enough to say if they definitely "work" but they taste great!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently made a purchase and…

I have recently made a purchase and unfortunately my order was damaged. When I contacted customer service they were quick and even threw in a replacement plus a free bag! They were amazing and the product is very effective!

March 23, 2026
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Reply from Natural Strains

Hi Abigail

Thank you so much for your review we really appreciate you taking the time to share your experience.

We’re sorry again that your order was damaged, in transit but we’re glad we could resolve it quickly for you. It’s great to hear you’re happy with the product as well that means a lot to us.

If you ever need anything in future, we’re always here to help.

Thanks again for your support,

Natural Strains

Rated 5 out of 5 stars

Once again excellent service and a…

Once again excellent service and a great product. My sleep and mood have greatly improved. Would highly recommend this company

March 16, 2026
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Reply from Natural Strains

Hi will

Thank you so much for your kind words we really appreciate your continued support.

We’re so glad to hear you’re enjoying both the product and the service. It’s great to know it’s become a positive part of your routine.

Thanks again for the recommendation, it means a lot to us.

Natural Strains

Rated 1 out of 5 stars

Overpriced and terrible customer service

Overpriced product and terrible customer service! When sending enquiries the responses were rude and unprofessional. Absolutely do not recommend!!

March 18, 2026
Unprompted review
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Reply from Natural Strains

Hi Nikki,

We’ve now been able to identify your details and would like to clarify the situation publicly.

You were not a customer of Natural Strains, and no order was ever placed. This interaction was part of a collaboration request through Social Cat, where a product (approx. £100.00 value) was sent in good faith based on the initial agreement.

At no point prior to shipping was any payment or fee discussed. It was only after the product had been received that a £250 fee was introduced. After reviewing your engagement rate (0.17%), we made the decision not to proceed with the collaboration, which was communicated clearly and professionally. We also confirmed there was no need to return the product.

Given this, your Trustpilot review does not reflect a genuine customer experience. We are now raising this with both Social Cat and Trustpilot, along with the full conversation and evidence.

We are committed to transparency and fair dealings, and we take misleading reviews seriously.

Natural Strains Team

Rated 5 out of 5 stars

Sleep!!

Lovely, restful deep sleep! First time in ages...Hallelujah!

February 11, 2026
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Reply from Natural Strains

Thank you so much for your review 🌿

We’re so pleased to hear you’ve experienced a lovely, restful deep sleep especially after such a long time. That’s exactly what we hope our products can support.

Wishing you many more restful nights ahead.

Natural Strains Team

Rated 5 out of 5 stars

Taste great

Delivery was great. Ordered 45mg peach CBD gummies, taste great and really helping me relax and sleep.

February 11, 2026
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Reply from Natural Strains

Thank you so much for your review

We’re really pleased to hear your delivery went smoothly and that you’re enjoying the 45mg Peach Pause gummies. It’s great to know they’re helping you relax and sleep that’s exactly what they’re made for.

Thanks again for choosing Natural Strains

Rated 5 out of 5 stars

Really easy to order my gummies and cbd…

Really easy to order my gummies and cbd oil, love the website ❤️everything was smooth and easy . Recieved my order very quickly and the packaging was excellent.
Very professional service.
Would highly recommend.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

For some time now

For some time now, I've relied on Natural Strains for my CBD needs, and they truly are unmatched in the UK. Their offerings are premium, legal, and work wonders, but their genuine kindness is what truly distinguishes them. During the Christmas season, they exceeded expectations with my purchase, demonstrating a remarkable generosity and attentiveness that’s rare nowadays. My confidence in them is absolute, and I wouldn't consider any other option. Gratitude to a company that genuinely values its clientele! Much love to Natural Strains

January 9, 2026
Unprompted review
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Reply from Natural Strains

Hi,

Thank you so much for taking the time to share such a thoughtful review it truly means a great deal to all of us at Natural Strains.

We’re incredibly grateful for your continued trust and support, and we’re really glad to hear that both our products and our approach have made a difference for you. Christmas is a time where a little extra care matters, so it’s wonderful to know that came through in your experience.

Your kind words about our team and values genuinely motivate us to keep raising the bar. Knowing you wouldn’t consider any other option is something we don’t take lightly.

Thank you again for the love it’s very much appreciated.
Warm regards,

NS

Rated 5 out of 5 stars

Exceptional company with genuine heart

​I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart is their kindness. Over the Christmas period, they went above and beyond with my order, showing a level of generosity and care you rarely see these days. I trust them implicitly and wouldn't go anywhere else. Thank you for being a company that actually cares about its customers! Big love Natural Strains 💚

December 20, 2025
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Reply from Natural Strains

Hi Adam

Thank you so much for your kind words and continued support, It genuinely means a lot to our whole team to hear this.

We’re really glad to know you trust us for your CBD needs and that you felt the extra care we always try to put into every order—especially over the Christmas period. Supporting our customers properly and doing things the right way is incredibly important to us, so feedback like this truly makes it worthwhile.

Thank you again for choosing Naturalstrains and for taking the time to share your experience. Big love right back 💚

Kind regards,

NS

Rated 1 out of 5 stars

Wrong product and poor quality........

Ordered two different products and what arrived did not match the description of my order and was of very poor quality. And it's not the first time Would not recommend as there are other businesses offering quality products and focused on customer satisfaction every time

December 17, 2025
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Reply from Natural Strains

Hi, Ashley

Thank you for taking the time to leave feedback. I’m sorry to hear that you’re unhappy with your experience.

I would like to clarify that this order was placed using an 80% promotional discount, which reduced the total value from £134.98 to £31.99, as shown on the order. These promotions are offered to allow customers to try products at a significantly reduced price, and the items supplied were the same products listed on the order.

If you believe you received the wrong item or have a genuine quality concern, we always encourage customers to contact our support team directly so we can investigate and resolve the issue properly. We take product quality and customer satisfaction seriously and are always happy to review concerns when they’re reported through the correct channels.

Please reach out to our customer service team with photos and details of the issue so we can assist further.

Kind regards,

NS

Rated 3 out of 5 stars

Hope you all had a good Christmas

Hope you all had a good Christmas? The pop's and trim was good as normal just had to sperate the sativa to the indica, the choco I've had before it seems it was on the other hashes setting so it was a bit over cooked thanks natural strains

December 16, 2025
Rated 1 out of 5 stars

Unpleasant experience

I ordered black hemp hash and it was nothing. I used it with tobacco but it was nothing. No feeling and flavor.
Will not ever buy from them again.

December 4, 2025
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Reply from Natural Strains

Hi khalid,


Thank you for taking the time to leave a review we’re genuinely sorry to hear that your experience didn’t meet expectations.

Hemp hash products can vary significantly in aroma, texture and perceived effects depending on individual tolerance, usage method and expectations, particularly when compared with traditional products. Our products are compliant hemp derived items and do not contain intoxicating levels of THC.

That said, we always want customers to feel confident in what they receive. If you’d be open to it, we’d really appreciate the opportunity to understand more about your order and see whether we can help or clarify anything further.

Please feel free to contact our customer support team directly at care@naturalstrains.co.uk with your order details so we can look into this for you.

Kind regards,
Natural Strains Support Team

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