I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart... See more
Company replied
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Review summary
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As I’m new to buying CBD products the website provided easy to access information on how to take cbd oil and dosages. Very user friendly and informative. The website was easy to use and my products ar... See more
Company replied
For some time now, I've relied on Natural Strains for my CBD needs, and they truly are unmatched in the UK. Their offerings are premium, legal, and work wonders, but their genuine kindness is what tru... See more
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Would definitely recommend this product it’s simply relaxes and helps you sleep.the delivery was faultless I can’t thank natural strains enough.
Company replied
Company details
Written by the company
Natural Strains is a UK based premium wellness brand creating refined, hemp derived CBD products and supplements for focus, recovery and everyday performance. Our oils, gummies and performance blends are lab tested, produced to UK regulatory standards, and made using carefully selected ingredients. We take a considered approach to every detail from formulation and consistency to responsible sourcing and thoughtfully chosen, recyclable packaging. Designed for modern routines, Natural Strains offers calm, dependable products that support balance without excess or exaggeration.
Contact info
United Kingdom
- Hello@naturalstrains.com
- www.naturalstrains.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to understand where and when your…
Easy to understand where and when your parcel is by text and email in real time and delivered on time with options.
May 31, 2024
Reply from Natural Strains
😊
Lame
Apart from the first few puffs, the THC element didn't give me the rest cure I needed. Cheap and ineffective at the moment.
April 9, 2024
Reply from Natural Strains
Hi irfan
Thanks for taking the time out to review us on Trustpilot.
Unfortunately we our not permitted by U.K law to offer any products containing more than <0.2% THC to our customers.
We can see your last order was for Biscotti may we recommend a more popular strain such as White Widow or Super Lemon haze, if you are looking for high CBD content why not try our moon/ice rock.
We hope to welcome you back in the near future thanks
Kind regards
NS
DPD left my order on the street and I got no help resolving it
DPD left my order on the street.
I have contacted customer service 3 times to assist me to attempt to get a resolution and no one has replied.
April 2, 2024
Reply from Natural Strains
Hi Kerry
Thanks for taking the time out to review us on Trustpilot.
You order actually wasn’t left on the street as you know when Dpd sent you the image of delivery left in (safe place)
And we actually did reply to you within a few hours we will post the reply below to just to remind you.
Kind regarded
Natural strains.
Hi there
If for what ever reason Dpd can not deliver a parcel they are allowed to leave in safe a place this is then showed as a successful delivery. We have contacted Dpd who have Informed us that no note is attached to your order details/address not to leave outside the property.
Dpd sent a 1 hour delivery time slot via email and sms that allows customers to take control of delivery if someone is not in at the time of delivery this can be re scheduled delivery to a neighbour etc.
Delivery ment to be 2-3 days I'm now…
Delivery ment to be 2-3 days I'm now waiting still 5 days later with no clue to when I'll receive my order
March 28, 2024
Reply from Natural Strains
Hi Lisa,
Thank you for your review.
As you placed an order Wednesday 27th March 6:18pm this then gets processed and dispatched the next working day as stated on our website. Your order went out for delivery Thursday 28th for next day delivery or as mentioned on our website 1-2 working days delivery. If you took the time out to look at the calendar the next day was Good Friday meaning this is actually a bank holiday and not a working day followed by Saturday and Sunday again (none working days) this brings us to Monday the 1st April (Easter Monday) just to inform you this is also a classed as a none working day in the United Kingdom. Meaning your order took 2 working days to be delivered.
Kind regards
Natural strains.
Rubbish service will never use again…
Rubbish service will never use again sent me a rubbish product and basically said tough bad service terrible customer service money grabbers
February 5, 2024
Very chill .
January 8, 2024
Very swift delivery
Very swift delivery. Noticeable different in flavour between types. Looking forward to trying more.
January 12, 2024
New to CBD.
Ordered the Amnezia and have "sampled it" well now. What i can say is, is for me personally having to give up alcohol for health reasons - smoking "non CBD" wpuld go hand in hand with a drink / for the various feelings it brings with it. However, with many years you do realise that anything that alters your state of mind in whatever way - ends up a curse be it health (mental or physical) / finance or whatever. After getting used tO CBD hemp tea flower - i can confirm it does give you a very melow "feeling" and resembles in many ways "non CBD" for those of you who may enjoy that / have enjoyed, but want to come away from that. I personally can confirm, if used sensibly, and with an accepting mind (knowing it isnt for any huge mind alterning sensation) - this might be one of the greatest things you can do for yourself. It smells / tastes amazing and clean - and after a few minutes, the calming - leveling feeling it brings buys you so much time to bring logic back into your mind and stray away from possible bad decisions. I cannot comment pain killing wise as i havent needed it for that - but for real if youre reading this, try CBD flower in general, i have ordered another strain and look forward to trying it out. Super happy - fantastic site.
December 27, 2023
So good bro's
January 3, 2024
I used to love this site
I used to love this site , however as previously stated they are now always out of stock with a lot of products. Also their prices are not competitive after having to look elsewhere due to the stock issues , I’ve noticed other sites do cheaper deals and offers and can also buy 1 grams so can have a few different flowers for variety instead of having to buy minimum of 3.5. I’ve tried 2 other uk sites now and the flowers were equally as good if not better. Disappointing didn’t think I’d ever leave this company.
November 11, 2023
Unprompted review
First class product , but no communication if there is an issue
Again, for the second time in 12 months I have received my package that is considerably off the 3.5g I paid for, even in the packaging. I’m not sure how that even gets through quality controls.I have used Natural Strains for about a year, multiple orders a month and the majority of those experiences have been great, 5 stars every time. what lets them down is the support team, In terms of replies to emails or negative feedback. The previous issue was never resolved, I received no apologies or no response to multiple emails and a review. Granted I have only emailed them today with this current issue so hopefully an email and a review may prompt a response. That being said the product itself is first class, it is great for dealing with anxiety and I don’t know where I would be without it. So this review is for the service only, the product gets 5 stars every time.
Ps delivery times are great, 1-2 day turn around in reality I would give it three stars on this occasion but bumped down to 2 stars to hopefully receive a response .
Update- still no response to my email and no response to my review, although I do receive an email every day to remind to review. I think I will shop around a bit and try some other CBD stores. It’s a shame as the product is great. I wouldn’t let my bad review put anyone off using them,of the 50 times I have used them 48 have been fine.
November 10, 2023
Unprompted review
Great product
Have used Natural Strains a number of times, great product, always prompt delivery - usually the day after ordering.
November 3, 2023
Excellent service excellent product
October 27, 2023
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