Genuinely, am always sceptical reading reviews so thought I’d ad my two cents incase it can help anyone decide. 5 stars chaps. Ordered for the first time on Monday afternoon, super lemon h... See more
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I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart... See more
Company replied
I purchased strawberry hemp flowers. Being completely honest I didn’t expect much due to it not being the real deal with thc but this blew me away, it smells tastes and smokes like the real stuff but... See more
Consistency changes with every order. Same price as the thc versions which are of better quality. Even if you complain about the poor quality (the black hash). I paid £400 for 2oz plus postage for che... See more
Company replied
Company details
Written by the company
Natural Strains is a UK based premium wellness brand creating refined, hemp derived CBD products and supplements for focus, recovery and everyday performance. Our oils, gummies and performance blends are lab tested, produced to UK regulatory standards, and made using carefully selected ingredients. We take a considered approach to every detail from formulation and consistency to responsible sourcing and thoughtfully chosen, recyclable packaging. Designed for modern routines, Natural Strains offers calm, dependable products that support balance without excess or exaggeration.
Contact info
United Kingdom
- Hello@naturalstrains.com
- www.naturalstrains.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service excellent product
October 27, 2023
It Did not smell look or taste stardawg
October 9, 2023
Only reason never gave 5 best stuffs…
Only reason never gave 5 best stuffs always out of stock
September 29, 2023
Great product and fast delivery
September 28, 2023
Feels like a scam
Placed an order a week ago they took the payment but never sent confirmation or my products. I’ve sent messages but they don’t respond.
September 22, 2023
Unprompted review
Fast delivery
September 4, 2023
Delivery failed to arrive
DPD failed to deliver my parcel for an unknown reason and it is being sent back to Natural Strains. This is not the first time that DPD have failed to deliver my parcel and I have no idea why.
I understand this is an issue with DPD and not with Natural Strains, however I have tried to contact Natural Strains by email twice and by message through their website twice, with no reply. I have left it a few days for a response before writing this. I am £60 down with no parcel received and have been left in the unknown. Please can I have a refund on this, thank you.
September 3, 2023
Good quality
August 2, 2023
Still waiting for it to come and why…
Still waiting for it to come and why has it not come thank u
August 1, 2023
Reply from Natural Strains
Hi Kelly
We can see a delivery confirmation email was sent Wednesday 2/8/23 13:56pm we our a little confused as to why you are only now contacting us Monday 7/8/23 in the afternoon?
Without giving us a chance to respond to your email or the outcome you have decided to voice your opinion on a public review platform.
We have contacted Dpd who Inform us that GPS puts the driver at the exact location at the time of delivery.
We have now raised a signature dispute meaning Dpd will investigate asking the driver to return to the delivery address and obtain a short statement Dpd may also ask us the company to then ask you the customer for further contact details if no resolution is reached this will be passed on to claims and can take up to 5 working days
Kind regards
NS
UPDATE* from further correspondence it seems you did receive your parcel however for what ever reason you wanted a refund maybe you just didn't like our products as this was your first order after all. You have not responded to our requests for further information and have not cooperated with Dpd.
Email below
Hi Kelly
It's now been 2 days since we replied to your email infoming you that as part of Dpd's investigation they will need a contact telephone phone number in order to speak with you regarding delivery. As mentioned earlier the driver has been contacted and has confirmed delivery was made GPS also puts the driver at the exact location at the time of delivery.
Can you confirm whether or not you wish the investigation to go ahead and please provide us with a contact telephone number thanks.
Your response... Thank u if not please can u just have my money back.
Our email below
Hi Kelly
You have completely ignored our previous attempts of furthering Dpd's investigation. Would you like the investigation to go ahead? If so please can you provide us with a contact telephone number to pass across. Dpd also have an image they would like to share with you please response to this email.
Your response.. Good afternoon I still haven’t received my product if you receive it back please can I have a refund thank you very much Kelley.
nothing recied in a week
July 2, 2023
Reply from Natural Strains
😊
Used them twice with no issues
Used them twice with no issues. I'm surprised by the quality of the product, though I'm new to this.
June 4, 2023
Reply from Natural Strains
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Reply from Natural Strains
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Ripped off by natural strains m DPS
Dpd posted it to diffrentbaddress but because Google maps show dpd was around my area I've been tuned down my money back or refund gave to suffer a loss dpd won't admit a mistake dpd works foe natural strains so I'm left out of poxmcket.yes I did as after paying for 1 to 2 delivery it was okay bymut your company said said mhat ig would be Monday just gone and I work so it was ment to bmdeliverfmd to whitbmebfire fmdooor same as mine but dpd won't admit fault they work with natural strains I've lost outbor been scammed as I won't get nothink back but that was because ni predicted 1.2 days and dpd gave a longer date and I gD work that is why I asked ro be deliverd to flat 3 my nihbourbin door flat I payed u and now I get called a lier and to chase my own parcel I payed for end if dpd won't admit responsibility they work and acam dpd I just want my stuff or money end of I payed u end if
June 2, 2023
Reply from Natural Strains
Hi Stephen,
Thanks for taking the time out to review us on Trustpilot,
Shortly after shipping you changed your original delivery address to be delivered to a neighbour we informed you that the GPS at the time of delivery puts the driver in the correct location not the same area but pin pointed to the exact location however as your delivery address is a block of flats this makes it difficult to determine the correct door number we sent you an image across of the door Dpd delivered to in order to help you better locate your parcel you insisted this was the wrong address we can see the building consists of around 20 flats as you requested for your parcel to be delivered to a neighbour we suggest looking at the image Dpd have provided at the time of delivery showing the door your parcel was delivered to and nocking.
We have raised a dispute meaning the driver will be interviewed regarding delivery and the driver will go back to the delivery address to investigate further until an outcome is reached by Dpd investigation team, please be patient as soon as the matter is resolved and we have an answer will contact you we will also keep you updated on any further correspondence from Dpd. If Dpd are at fault we assure you a full refund will be issued as we have previously informed you.
*further response we will try and break this down for you in terms you understand as judging from your review you need this.. you ordered Friday 2/6/23 we clearly state 1-2 working days delivery your order arrived Saturday 3/6/23 a none working day meaning your order was dispatched Friday and arrived Saturday YOUR ORDER TOOK ZERO WORKING DAYS TO ARRIVE! Not a longer date as you say, at no point have you been called a lier in fact we have assured you that we have raised a signature dispute on your behalf contacting Dpd to relay your version of events. We suggest not to request your parcel be delivered to a neighbour if you don't like to nock at your neighbours houses.
Kind regards
NS
Terrible company!! Extremely bad customer service!
Terrible and incompetent company! They sent my order to another address I never lived in! I tried sorting out the problem caused by them as I spent 60£ and they didn’t even reply anymore and they didn’t issue a refund! Disgusting people and utterly bad customer service! Never buy from them!
May 1, 2023
Reply from Natural Strains
Hi Benedetta
Thanks for your review,
As we have explained on a number of occasions Dpd have confirmed that you requested a change of address we can assure you we our not in the habit of changing customers address for no apparent reason. Dpd confirmed and verified the change of address by matching the order contact details specifically your (phone number) you provided wile placing your order with the details requesting the change of address.
We have contacted DPD again after receiving your latest emails. They have confirmed you have spoken with them this morning and have stated that it was the consumer (you) that has requested the change in address.
We cannot be held responsible for customers requesting to change delivery address on this occasion you contacted Dpd directly and was logged and confirmed by Dpd head office.
Kind regards
NS
Overall good quality
Overall good quality
Wedding cake 🔥
Gorilla 💫
Strawberry 👍🏽
Blackberry 😐
April 26, 2023
Reply from Natural Strains
😊
Reply from Natural Strains
😊
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