Genuinely, am always sceptical reading reviews so thought I’d ad my two cents incase it can help anyone decide. 5 stars chaps. Ordered for the first time on Monday afternoon, super lemon h... See more
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I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart... See more
Company replied
I purchased strawberry hemp flowers. Being completely honest I didn’t expect much due to it not being the real deal with thc but this blew me away, it smells tastes and smokes like the real stuff but... See more
Consistency changes with every order. Same price as the thc versions which are of better quality. Even if you complain about the poor quality (the black hash). I paid £400 for 2oz plus postage for che... See more
Company replied
Company details
Written by the company
Natural Strains is a UK based premium wellness brand creating refined, hemp derived CBD products and supplements for focus, recovery and everyday performance. Our oils, gummies and performance blends are lab tested, produced to UK regulatory standards, and made using carefully selected ingredients. We take a considered approach to every detail from formulation and consistency to responsible sourcing and thoughtfully chosen, recyclable packaging. Designed for modern routines, Natural Strains offers calm, dependable products that support balance without excess or exaggeration.
Contact info
United Kingdom
- Hello@naturalstrains.com
- www.naturalstrains.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivery on time good quality I’m very…
Delivery on time good quality I’m very happy with the service and quality I received
November 26, 2022
Good product
Arrived on time and good quality. Very simple process from purchasing to delivery.
November 15, 2022
Best CBD in the UK
Fast delivery, love the lemon haze and the CBD oil, best quality I have found.
November 18, 2022
Unprompted review
Excellent cup of tea ☕🍰🍪
Excellent cup of tea 🤐. Really recommend the white widow.il be ordering again
November 21, 2022
Flavour is not as good as expected…
Flavour is not as good as expected slightly harsh apart from that buds are grown to very high standard
November 20, 2022
Bad if having drug tests high thc?
Used there products to find out it stays in system for over 30days. I wouldn't recommend to anyone due to this. It either over legal limit with thc or doesn't go through your system in set time, I don't take other drugs an I'm a healthy adult male. Bad product, in reply no just letting people no I'm still failing drug tests due to your product! Is this not allowed as it can have driving licence revoked or sacking from work due to a legal product? 🤔 I have a right to up date an I will leave one more review once your product is out of my system. 72 hours is what your site quotes not 30+ days, now your being rude also great image for your company. There was 2 orders I've placed so why you so negative towards a dissatisfied customer? Go away? Lol grow up an get your manger to contact me now please you have my details an I have genuine complaint! Disgusting as I've listed 2 different order numbers so what now? More abuse from you or will you check into this matter as surely you don't test every leaf sent out or are you doing batch testing if so that stupid 🤔 as each nugget can have different amounts of cbd or thc
November 18, 2022
Unprompted review
Reply from Natural Strains
Hi Richard
* second review for single order, first by automatic invitation second organically! Yes you did have the right to update your review go and update the review you have previously left not provide another review for the same order, can you not understand that? Is this to hard to grasp? You have provided details for a review you have already submitted. Let us break this down for you in a way that you can understand.. you have placed 2 orders with our company and for each of the orders you decided to submit a review you have since made another review (this review) regarding your previous order without ordering! Meaning you have 2 review for the one order. If you feel the need to voice your opinion go back to your original review and edit it.
Not really sure why you are now making another (organic) review as your previous review for order number #21886 placed 10/10/22 was sent out and you submitted your review you have only ever placed 2 orders and none since your previous review, was you bored and decided to review us again?
You have submitted your review now take yourself off and do something productive instead of doing multiple reviews for a single order you have previously submitted your review!
Each batch is lab tested to ensure all our products meet the uk legal amount as can be seen in our COA's certificate of authenticity. THC clearly shows below .02 % THC weather or not each individual flower is tested in each batch the difference in THC will not differ to levels beyond what we have previously mentioned Hemp is genetically extremely low in THC.
Kind regards
NS
Great quality as always
Great quality as always, very nice trim. Recommend. Very reliable service.
November 16, 2022
Great help to come off the real thing
Coming off the real stuff due to work really does help, delivery was next day no problems and a big thanks be ordering soon
November 4, 2022
Great but watch out
Great quality and quick to deliver however if your thinking of smoking this to replace weed to beat dna tests be very aware it will still show up luckily i did a personal dna just to make sure it wouldnt show up and it came back positive so unfortunately you cant have the cake and eat it 😕
November 11, 2022
Nice and friendly staff
Nice and friendly staff always answering questions regardless of what they may be
November 12, 2022
I purchased strawberry hemp flowers
I purchased strawberry hemp flowers. Being completely honest I didn’t expect much due to it not being the real deal with thc but this blew me away, it smells tastes and smokes like the real stuff but without the nasty head high and paranoia. It’s helped my anxiety etc massively and there for I will be placing another order once I’ve finishe what I’ve got ATM.
November 7, 2022
Never let me down yet
Never let me down yet. Always fast delivery and always good quality
October 28, 2022
A great quality product
A great quality product, fast and reliable delivery, as a long time customer I would highly recommend.
October 22, 2022
Shocking. Scammed because of a bad review on Trustpilot.
Shocking. They cancelled my order and kept my money because of my post on Trustpilot!!!!
Placed an order yesterday and never received an email confirming my order. I decided to put a 3-stars review on Trustpilot to share my experience.
I received a threatening email from Natural Strains due to my review and they threatened to cancel my order and also not refund shipping fees. After checking in the morning, they had already cancelled my order and have not heard back from them since. I believe they are angry at me and now refuse to communicate. I will update the situation below.
Edit 1: I am awaiting for a refund and will be updating my review when the refund has been sent.
Edit 2: Natural Strains trying to tell Trustpilot that my review is not legitimate? Seriously? Please issue my full refund (not minus delivery fee since YOU decided to cancel my order). Otherwise will need to request a Charge Back with my bank asap.
Edit 3: End of business day and the company has not refunded me. They cancelled my order. Not replying to me email asking for a full refund. Complete scam. Raised a chargeback with my bank.
Edit 4: They blocked me on Twitter now and still have not sent a refund. Real scam!
Edit 5: They refunded me minus DPD fee of 10 GBP. They basically made 10 GBP out of my pocket given they cancelled my order without authorisation. I will still request a refund by my bank.
Edit 6: The fact that you cancelled an order without approval and you also kept the shipping charge is a scam. You made 10 quid out of me, well done. Good luck. I hope other customers see this review and know how you do business.
October 28, 2022
Reply from Natural Strains
Hi Alexander
We replied to you within 3 minutes of your initial email also sending you tracking information we also explained to you that the reason you did not receive a confirmation email was that you did not enter an email wile placing you order. The customer email notifications are automated hence the reason you did not receive any confirmation. How many times does this need explaining to you until you begin to understand what we our telling you?
You then took it upon yourself to voice your opinion via a review site stating that you did not receive a confirmation email after we had clearly explained to you that YOU did not enter an email address. Even after we sent you all the relevant information enabling you to track your order.
You have been refunded minus shipping charges, as you did not enter an email address you did not receive the refund notification that is again automated we simply cannot take responsibility for customers who do not enter correct/blank details and complain and pass blame instead of taking responsibility you decided to blame us the company. As you have edited you review 5* times you can now edit your first paragraph and the majority of review stating that we kept your money as you where refunded the same day. Refunds take up to 3-7 working days to appear in your account not 3-7 hours the time you edited your review that we had scammed you and you had not received a refund even after we had assured you that you actually had been refunded. As note we did not make £10.00 Dpd actually charge a flat rate of £5.65 plus vat per shipment the same amount for a return shipment.
The fact you made it your business to review us on Trustpilot and give a 3 star review pending the outcome of your delivery and failure to enter an email address when we clearly sent you all the relevant tracking information and was very responsive is beyond us! We to hope other company's see your review and decide not to do business with you,
The only scam we can see is the fact you seem to be Incapable of owning up to your own mistakes. Please don't ever try and place another order with our store as this will be refunded. Good luck in the future
Kind regards
NS
Excellent products
Excellent service! Quick delivery and the taste of the products are delicious!
October 22, 2022
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