I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
Company replied
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
Company replied
Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
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Ordering problems
Taliy employee quickly and easily solved my order problems, thank you very much
September 15, 2026
Unprompted review
Reply from Natures Menu
We're so happy to hear that our employee quickly and easily solved your order problems! Thank you for your kind words and positive feedback.
Natures Menu
This use to be a great company to buy…
This use to be a great company to buy frozen food for my dogs, however i stopped using them due to the quality of the food getting worse, my dogs use to love the free flow beef which was a lovely fresh red colour then it started arriving discoloured and smelts wrong to the point where the dogs would not eat it.
The deliveries went from a company delivery to using a courier which meant it was hit and miss whether it even arrived at all, so i ordered through my local pet shop who also reported the same problem with their deliveries, they also sent in a couple of issues with the meat they were sending as some of it was brown not the red colour it use to be they said that, that was normal and sometimes it was brown with white in it and as i said the dogs just refused to eat it.
Its a shame as when i first found their web site, their deliveries were always on time you got to know the driver as it was the same one each time who use to ask if i had tried other things for my dogs that they may like, and the food for the dogs was good quality, but then they had cut backs and changed to a courier service then cut back again on their products making the food smell strange and a odd colour for just beef.
September 26, 2025
Reply from Natures Menu
We regret to hear about your disappointing experience with our frozen dog food and delivery service. We understand your frustration regarding the decline in food quality, particularly the discoloration and unpleasant smell of the free-flow beef, which led to your dogs refusing to eat it. We also acknowledge your concerns about the change in our delivery method to a courier service and the resulting inconsistencies, as well as the issues your local pet shop encountered. We appreciate you bringing these significant concerns to our attention. Your detailed feedback is invaluable as we continuously work to improve our products and services. We are actively investigating these matters to ensure our quality standards are consistently met and our delivery processes are reliable.
Natures Menu
I have always ordered Raw food for my…
I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who delt with my issue, she credited my account and was very apologetic. Not often nowadays do you get good and efficient customer service like that. Thankyou Tayla for your help x
September 15, 2026
Unprompted review
Reply from Natures Menu
We're truly sorry to hear about the issue with your recent order arriving defrosted. We understand how disappointing that must have been. However, we're so pleased to know that our team member was able to resolve this for you efficiently and apologetically. We pride ourselves on providing excellent customer service, and it's wonderful to receive such positive feedback.
Natures Menu
Wanted to cancel a order and Talya done…
Wanted to cancel a order and Talya done it straight away also changed my delivery frequency no problem
September 15, 2026
Unprompted review
Reply from Natures Menu
We're so glad to hear we could assist you quickly with your order and delivery frequency! Thank you for your kind words.
Natures Menu
Reply from Natures Menu
We are concerned to hear about the delivery issue and the condition of your food. We are looking into this immediately with our courier to prevent it happening in the future.
Natures Menu
My dog's like the food
My dog's like the food, particularly the freeze dried raw food. I wasn't so happy to find it much cheaper in Pets at Home. If I am signing up for a subscription then I expect the price to be the best available barr one off short date sales in shops.
September 5, 2026
Reply from Natures Menu
We appreciate your feedback and are glad your dog enjoys our food. We understand your concern regarding pricing discrepancies. We are always working to ensure our subscription offers competitive value.
Natures Menu
Great dog food
Great dog food, my dog has a gorgeous shiny coat and his breath doesn’t smell! He loves it, always wolfs it down!
Ordered from natures menu directly (price is much better) and DHL delivered late (they acknowledged it was their error) but natures menu were super helpful! I spoke with Talya and she was able to give me credit back for all the food that was defrosted by the time DHL delivered. As we love the actual food so much this was a great outcome and very supportive company!
Will keep our subscription going.
September 14, 2026
Unprompted review
Reply from Natures Menu
We are so pleased to hear your dog is thriving on our food, with a gorgeous shiny coat and fresh breath! It's wonderful to know they enjoy it so much. We appreciate you highlighting the excellent service you received from our team regarding the delivery issue. We are glad we could resolve the situation to your satisfaction and that you'll be continuing your subscription with us. Your loyalty means a lot to us.
Natures Menu
Product thawed due to poor DHL delivery.
August 28, 2026
Reply from Natures Menu
We regret to hear about the issue with your delivery and the thawed product. We are looking into this with our delivery partner to prevent future occurrences.
Natures Menu
The food is great easy to dispense but…
The food is great easy to dispense but on almost every occasion when delivered there are bags of food which have melted into a mush and are therefore not usable. We have found the bags of ice almost completely dissolved. We have reported this on numerous occasions and whilst the customer service ladies are sympathetic and helpful this issue is clearly not being resolved.
September 15, 2026
Unprompted review
Reply from Natures Menu
We regret to hear about the recurring issues with your deliveries, particularly with the food melting and ice bags dissolving. We understand your frustration, and we appreciate you bringing this to our attention again. We are actively working to resolve these delivery concerns.
Natures Menu
I'm not sure it is nature's menus fault…
I'm not sure it is nature's menus fault but I still haven't received my order from the 5th September
September 5, 2026
Reply from Natures Menu
We are very sorry to hear your order has not arrived. We are looking into this delivery delay for you to prevent it happening again in the future.
Natures Menu
Great service in good time
September 4, 2026
Reply from Natures Menu
We're so pleased to hear that you experienced great service and that everything was delivered in good time. Thank you for your wonderful feedback!
Natures Menu
Reply from Natures Menu
We're so happy to hear you had such a positive experience with our product and that the delivery was good! Thank you for sharing your feedback.
Natures Menu
Always reliable.
Dealing with Natures Menu is never a problem, they are always very helpfull.
Delivery is always on time.
September 5, 2026
Reply from Natures Menu
We're so pleased to hear that you always find our team helpful and that your deliveries are consistently on time. Thank you for your positive feedback!
Natures Menu
Always a pleasure dealing with this…
Always a pleasure dealing with this company. When calling customer service that are always so pleasant and helpful
September 4, 2026
Reply from Natures Menu
We're so pleased to hear you always have a positive experience when dealing with us! It's wonderful to know our customer service team is consistently pleasant and helpful.
Natures Menu
Food is amazing! Delivery was not so much...
The food is revolutionary for my dog! Such a fussy boy! He loves this wet food! x
I had to buy it again (from pets at home (more expensive)) however, as it atrived an entire 7 days later than it stated it would, the delivery company (unfortunately (DHL)) was incredibly unhelpful despite my reaching out multiple times :/ x
Wouldve been 5 stars if not for abysmal delivery issues x
September 4, 2026
Reply from Natures Menu
We're so happy to hear your fussy boy loves our wet food! We sincerely apologise for the significant delay in your delivery and the unhelpful experience with the courier. We understand how frustrating this must have been and are actively working to improve our delivery services.
Natures Menu
Reply from Natures Menu
We're so happy to hear that your delivery was on time and that both you and your dogs are happy! Thank you for your wonderful feedback.
Natures Menu
Sent wrong order !!
August 21, 2026
Reply from Natures Menu
We regret to hear you received the wrong order. We are investigating internally to prevent this happening again.
Oska likes natures menu..delivery must better this time
Delivery service much better this time
August 27, 2026
Reply from Natures Menu
We're so pleased to hear that your delivery experience was much better this time! Thank you for taking the time to share your positive feedback with us.
Natures Menu
Quick reliable delivery
August 27, 2026
Reply from Natures Menu
Thank you for your great feedback regarding our delivery service!
Natures Menu
Always deliver on time
Always deliver on time. Reasonable price Correspondence excellent dogs love both dry and wet food. Have had delivery to home more convenient. Would recommend to dog lovers . .
August 25, 2026
Reply from Natures Menu
We're so happy to hear you consistently receive on-time deliveries and find our prices reasonable! It's wonderful that your dogs love both our dry and wet food, and that you appreciate the convenience of home delivery. Thank you for recommending us to other dog lovers!
Natures Menu
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