Navy Federal Credit Union Reviews 

Great customer service

I really appreciate that thoroughness and responsiveness of the loan officer and processor we had during this homebound process. Rhonda and Lauren were extremely helpful with helping us understand the steps of the mortgage process as well as answering any questions we have regarding estimates required documents, etc.

This was the worst experience with a bank I have ever had. NFCU’s incompetence throughout the process was mind numbing. I will continue to recommend that no one use NFCU for any financial service.

This outstanding mortgage team makes me a loyal member!

I'm sorry this review is overdue. I am writing to give my highest praise for the help and service I received from the entire NFCU mortgage team while identifying the above-and-beyond contributions from the individuals named below.

Our loan officer, Regan, is nothing short of extraordinary. He helped us along in this process the entire way to closing and took the time to give his personal attention to me and my wife whenever we were in need. His detailed explanations of the intricacies of the loan process demonstrated his mastery of his profession and gave me the understanding I needed to make informed decisions at each step. Regan has the valuable ability to look out for the best interests of both his customers and the NFCU institution at the same time. He worked with me tirelessly to negotiate price matches from competitive lenders ensuring that I had a cost-related basis for staying with NFCU as my lender of choice. Even when things got rough and complicated for us, which they did towards the end, Regan ensured we were treated fairly and got the best terms NFCU could offer. I am grateful to Regan for his skill and professionalism and would love to work with him again in the future. He seems like a member who is punching above his weight.

I would also like to specifically recognize Hailey who helped us as our mortgage processor. Hailey was delightful to work with. She was the epitome of the professional, kind, and competent person I would expect to work with at NFCU. But even beyond that, Hailey was passionate about helping me and my family and I felt like I really had someone in my corner who would help me through this process no matter what. And Hailey did exactly that. We ran into some issues at the end of the process that put our closing date in jeopardy which would have cost my family lots of money and time for missing. Hailey proactively worked with all parties involved, including my realtor team, the insurance agency, the NFCU underwriters, and others, to do the coordination necessary that enabled us to successfully proceed to close. Hailey went above and beyond by staying over an hour past her duty hours just to make sure that things were going to be ok, and she fiercely defended my interests with our insurance agency when things there were going off track. I am grateful to Hailey for the work and energy she put into our mortgage, and we would not have closed on time without her.

I have been a NFCU member for more than 26 years or so by my estimation. The type of service I received from Regan and Hailey are the reason why I will remain a loyal NFCU member and passionately recommend the institution to others. I trust my family's financial future to NFCU.

I hope very deeply that this review may benefit Regan and Hailey in some way. I know that I am not the best writer, but I have tried very hard to convey just how awesome they are and how much I appreciate their help.

Thank you very much for this chance to leave a review and thank you for being an awesome bank!

Sincerely and very respectfully,
Billy Jr.

What makes it great is they did and do what they have done every loan ect I've done with NFCU. They had clear and defined rates and policies, they had people that explained the options and process, they answered questions and had options and solutions when needed.

This loan required more time and a correction as the dealership had a policy that slowed things down, they were not familiar with pre approval check or the system of contacting for confirmation and needed guidance. NFCU corrected an error submitted and allowed the process to continue successfully...

They've always done great and are a pleasure to work with... did I mention good/fair rates/fees..

Quick easy to understand very transparent!! I really appreciate the customer service and support

$200 not much to work with

Very easy to work with. Very satisfied.

Well am still waiting for that help and guidance that is referred to in the intro. Six year don’t recall a plus for an any one calendar year. At this point my account has decreased by approx 100k . Had it made even 3 or 4% over these past six years would have been nice . Always hear what the market is making not about what my account is loosing! What we can do to improve it, strategy for going forward.

My NFCU financial advisor is the best. There when you need him and not hounding you when you don't.

I just love how the customer is important with Navy Federal

They give you an opportunity to build your credit

Rational, professional and sympathetic listening to understand and propose solutions; that is Navy Federal Credit Union every time, any time.

After years of loyal banking, NFCU locked my account without explanation. They forced me to fill out a security appeal that promised (on the form) a 15 business day turnaround. It has been over two months. Because they are holding my money hostage, I cannot access my own capital to pay my bills, causing my credit score to plummet. In-person staff lied to my face about the timeline, phone support dismissed me with "first-come, first-served" excuses, and they refuse to let members contact the appeals team. NFCU clearly learned nothing from their recent major class-action lawsuits. I am currently documenting all financial damages caused by this unlawful freeze and am preparing to take formal legal action. Do not bank here unless you want your savings held hostage.

From initial contact to the end of the process every member of the team provided excellent service and support.

the overnight check took 3 days, Almost lost car.

It's refreshing to talk to an employee you can understand when a problem occurs, and especially when they resolve the issue in a timely fashion.

Horrible experience. Processor was terrible. Took over three months with stupid results due to processor errors.

I will obtain new VA mortgage in a few months but NEVER with Navy Federal Credit Union 😤.

Great company...wish I'd have joined decades ago.

Everyone on my loan team met and exceeded my expectations