Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and very polite
May 1, 2026
Unprompted review
Joyce was very helpful and provided all…
Joyce was very helpful and provided all the information I was after in great time. Unfortunately ws unable to amend my booking but was able to provide me the information to allow me to arrive early and pay the extra
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for the fantastic review! We’re thrilled to hear that our
Customer Service Team was able to assist you. We truly appreciate your
feedback via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
First class customer service from Jun
Thank you so so much Jun for your amazing customer service, your time, your politeness and huge help in sorting my problem today…wish everyone was so nice and eager to help…first class service today
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Astrid, we’re so grateful for your positive review! It’s great to hear that our
Customer Service Team provided excellent service. Thanks for sharing via
Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Resolved my query very quickly
Resolved my query very quickly, but the app should let you cancel a session. Alternatively, the customer service team should be able to cancel them.
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Sam sorted it out perfectly.
Called to try and avoid getting charged for LGW drop off. I accidently drove through on Sunday.
I explained this to Sam. He took my vehicle number and after a couple of minutes got back to me and told me it was taken care of. Even checking that I'd got an email confirmign this.
Surprisingly good service.
Thank you, Sam.
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for
sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Terrible
Terrible, have actually reverted to scamming customers now, sent me a parking charge notice for a car park I paid for. Appealed and sent them bank statement showing I’ve actually paid £12 for parking not £6 on the day and they replied ignoring the£12 and said they will reduce it to £20 as a gogw but if I appeal it further will have to pay £80. Unable to actually speak to anyone about this so probably just gonna have to take the hit and pay. Safe to say I will be deleting my NCP account and app and never risk parking in one of their car parks again.
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Alastair, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
No email confirmation?!
For some reason the parking confirmation would arrive in my inbox - or 2 other email accounts , but Larry was courteous and helpful through out and provided the booking details over the phone
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Alan, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Forgot to pay for my parking and…
Forgot to pay for my parking and remembered by the next day.
Had the app, so had a chat with a team member Hannah who resolved the case quickly.
I was very impressed.
Also phoning to make the payment was straightforward.
May 1, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Eby, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via
Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Customer Service - Lyn
Lyn at customer service on live chat was really kind and helpful. Solved my query very quickly and efficiently.
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Brigitta, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Surprisingly easy!
Surprisingly easy! to pay via app and to check a question via live chat
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Andrew, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Hannah
Spoke to a real person without having to be kept on hold forever and issue resolved by Hannah. Thank you
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Diane, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
The agent was excellent and painstaking
The agent Sam was excellent. He was polite, efficient, and painstaking and did everything I asked for to resolve my problem, carefully checking and contacting other parts of the organisation.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, thank you for your lovely review! We’re pleased that our Customer Service Team could be of help. Your feedback via Trustpilot is greatly appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
very good customer service
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Harpreet, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great Customer Service
Great Customer Service
My app sometimes couldn't take payment, this happened for almost 2 years and each time I went to customer service within the app they could not figure out why. It was then resolved on the 24th April with Zach, he was so helpful and patient he resolved my issue so quickly I was really grateful since no one else figured it out. Amazing customer service Zach. Chat reference - 6824380
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hafza, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Hannah was great
Hannah was very clear, polite and helpful - she called me straight back when there was a problem with my phone and handled my enquiry swiftly.
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Anny, thank you for your wonderful review! We're thrilled that our Customer
Service Team was able to help. We appreciate your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
We tried to pay later even download app…
We tried to pay later even download app Eric then tried very helpful thank you
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Garry, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Eric was a great help and very polite
Eric was a great help and very polite. Thank you!!
April 30, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sophia, we truly appreciate your kind words! It’s fantastic to hear you were happy with the service from our Customer Service Team. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Refund
You listened to my concerns and my explanation and provided me with a refund.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Steve, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Mr Rain is very helpfuland professional
Mr Rain is very helpful to resolve my issues about the pay later options. I dont know if he is a human or AI. If he is an AI robot, then its react really looks like human.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lai, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
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