Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am blown away by the customer service…
I am blown away by the customer service received by this team. Rio was so polite, friendly & helpful. He went out of his way to resolve an issue not usually handled by his team. He truly made my day! Before I spoke with Rio on the phone I was being looked after in a help-chat by another member of the Customer Service team. They were also a huge help & went out of their way to assist me. 5 star customer service!
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Web chat service was amazing
Neil, Kath and Rain were helpful upon query at 3 different timings on a day. They understood the inquiry well and guided me with the best information about parking location, charges and payment methods. Highly recommended.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mr Butt, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Lori the amazing NCP Agent
Lori was amazing......very professional and customer support.
Thank you
A++++
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jay, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Quick response and problem resolved…
Quick response and problem resolved after I accidentally loaded the wrong car on my parking session
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Denis, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Pay on Entry
The carpark I regularly use had removed the pay on exit machines but unfortunately hadn't put signs up. The machine covers were still there, but unless you walk into the covered area, you don't realise the machines aren't there.
I arrived back at my car and started to panic.
The customer service chat (not a bot) was brilliant, they explained that although it's pay on entry on the app, I had until midnight that day to pay.
Obviously, clear signage at the car park would have negated the need to use customer service!
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Phillipa, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Called customers services for helping…
Called customers services for help regarding a parking ticket. Bianca was very helpful and made sure my issue was resolved after speaking to a few others before this. Many thanks.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jasmine, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear Darren, it’s wonderful to hear such positive feedback! Thank you for highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Excellent customer service
Excellent, prompt and personal service. Issue was resolved promptly.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Emma, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Dodo, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Geared up to defeat you ...
My wife has a blue badge, yet the system seems geared to make it as difficult as possible- hoping you end up paying the Gatwick Drop-off tax.
Firstly, the registration system will not accept photos (it says JPEGs are OK but they don't work). So use PDF if you can.
Secondly, each time you book a drop-off you need to upload a copy of your permit again!
Then, after the trip you are sent a bill for the drop off which you then have to call in to have cancelled.
20 minutes of agro just to get what you are entitled to.
And to make life more complicated, there are two different websites - one badged Gatwick with an NCP logo, the other NCP with a Gatwick section. Only the latter works.
Apparently they are working on improving it ... I won't hold my breath!
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Adrian, good morning and many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
The customer service agents were…
The customer service agents were extremely quick to respond and provided a very satisfactory outcome.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear MS, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
I give 5 star for their customer…
I give 5 star for their customer service they are always helpful through their chat. Today Karl helped me with my inquiry special thanks to her
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Noura, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Prompt reply with detail provided
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Stephen, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Good professional service
Solved my problem quickly and even phoned me back when we were cut off. Very good customer service.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Christine, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Used them many times all over the UK…
Used them many times all over the UK and always worked perfectly. I highly recommend and will use again.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Louise, good afternoon and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Helpful customer service from Sam
Sam was exceptionally helpful in dealing with a situation whereby I found myself unintentionally driving through the chargeable drop off zone at Gatwick Airport (having allowed myself to become stuck in the wrong lane). He was empathetic on learning the facts, checked registration (to confirm I hadn't actually been making a drop off) in just a few seconds, and I was on my way with the charge waived and reassurance there would be no further communication. If only all customer service interactions were this painless!
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
It’s great to hear that you had a great experience with our Customer
Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very good customer service
I sent an email about an issue I had and wasn’t expecting a reply the same day so that was a nice surprise. The response was quick, polite, and really friendly, and it helped sort out my problem. I also appreciated that the person included his name. It’s nice to know who you’re talking to. Thanks!
April 18, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Anwar, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very quick response to a refund request…
Very quick response to a refund request - couldnt have been easier
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lorraine, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
I had a payment query & Sam…
I had a payment query & Sam acknowledged the double payment and organised a refund.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, good afternoon and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Good customer service received
Sent an enquiry re a car park booking late in the evening, received an early prompt reply to my enquiry with the information I needed the following morning, great customer service.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear MW , thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
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