Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really quick responses to both my…
Really quick responses to both my initial query and the resolution of the issue. Very impressive!
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Nic, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Professsional Service
Bianca was very professional and resolved the queries swiftly and professionally. She was consistently polite and helpful which was very much appreciated.
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Appalling customer service
I’d give no stars if I could
Appalling service gutter level I paid for a 3 hour park but due to a cancellation of the meeting I was attending I left after 15 mins I raised a request for a partial refund and was told this isn’t possible you don’t as a company do this !!!!!!! Seriously that is disgraceful how can you justify robbing people like this I am utterly disgusted ahd will be making my feelings know on every available platform to show people how horrendous your customer service is
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Karen, thank you for your feedback. We're sorry to hear about your experience and appreciate you sharing your thoughts. We will take your comments into consideration as we strive to improve our services. Best regards, NCP
5 stars for ZACH!
Was helped by Zach today, good energy, felt like he actually wanted to help, stayed with me on the phone whilst I verified whether I'd received the requested email. 5 stars for ZACH. As for NCP, £67 for 12-hours of parking I nearly had a heart attack.
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Dean, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Easy to deal with and friendly
Easy to deal with, problem solved in under 5 minutes. Very helpful.
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear D Sharp, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Bianca was very helpful
Bianca was very helpful. Despite registering as a blue badge holder for a Gatwick drop off, we got a notice to send payment. Bianca sorted this for us with little fuss
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Paul, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
The company is helpfull.
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Frank, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great Customer service
Great Customer service, the person I spoke with (Zack) was excellent
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
the car park in Brighton behind the…
the car park in Brighton behind the Brighton centre , it was easy to find , unfortunately the lift was out of order the stairwell to and from where the car park , people had urinated or there were needles used and left laying around. i had pre booked but the car park didn’t recognise my number on the ANPR and when i left i was required to pay again , the person i spoke to at NCP at the barrier was help and able to assist but it did cause chaos whilst i waited and a queue formed behind me. i was surprised to receive a WR code by separate email
but it never arrived , overall not impressed
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ian, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your visit and experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Parked at Kelvedon station
Parked at Kelvedon station. Paid the 2 day service charge in full before leaving the station even thought the service didn't allow.
NCP tried to fine me realised I was in the right and then charged me 20 admin error.
Massively disappointing and a reason why their customer service is appalling.
March 17, 2026
Unprompted review
Reply from NCP National Car Parks
Dear CM, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your visit and experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Karl from customer service solved our…
Karl from customer service solved our issue promptly. Would definitely recommend using NCP car parks.
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hannah, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I had a concern Karl was most helpful…
I had a concern Karl was most helpful and resolved the issue in a matter of minutes.
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Customer service
Stanley’s customer service within the chat facility. Quickly and politely resolved the concern I raised.
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you for your wonderful feedback! It’s amazing to hear our Customer Service Team made such a positive impression. We truly appreciate your review via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear Guna, your review truly brightened our day! Thank you for recognizing the efforts of our Customer Service Team. We appreciate you sharing your thoughts via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Contacted ncp over a query
Contacted ncp over a query, Bianca was very helpful , and dealt with the issue efficiently and professionally
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Dorothy, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Best service,Bianka
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ivo, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Extremely helpful and professional…
Extremely helpful and professional service from Sharon . Thank you so much
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear SB, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
John helped me navigate through a…
John helped me navigate through a mistake I had made on the NCP Parking app, very swift and helpful service.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Matthew, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Hazel was very helpful
Hazel was very helpful, sorted my query fast and efficiently. Very helpful indeed
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kay, thank you for the glowing review! We're so glad our Customer Service Team met your expectations. Your feedback via Trustpilot is much appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Response to query…
Response to query was really fast and explained everything clearly, excellent service.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ian, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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