Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
Company replied
A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Swift answer from the help button at…
Swift answer from the help button at the pay machine
I had accidentally scanned my entry QR with the wrong vehicle selected
The advisor called me back on my mobile after he had sorted it
Very professional and great customer service. Thank you
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
The pre booking does not work as…
The pre booking does not work as advised on the confirmation email (the number plate recognition as advertised did not work) which was embarrassing so be careful if you pre book. I can't help but think they do that on purpose so you pay twice to avoid holding everyone else up.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Julie, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your visit and experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
I was helped enormously by Hannah of…
I was helped enormously by Hannah of Customer Service, after I parked and boarded the train, then realised that I had parked using my old car registration! Hannah sorted everything out for me over the phone, which meant that I was able to enjoy my day out without worrying about having a parking fine on my return.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Karen, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Lovely customer service from Sam
Lovely customer service from Sam, really helpful and solved my parking problem within a few minutes, very professional and well spoken .
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Varlasht, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Increase of booking time
I wanted to increase my booking time as I had inadvertently put the wrong end time on my booking. Initially I was told I couldn't do this but after explaining the lady I spoke to was very helpful and did amend the booking over the phone.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Evans, we appreciate your kind words! We’re so glad that our Customer Service Team could make your experience a positive one. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I have the same problem each time I’ve…
I have the same problem each time I’ve parked at the station. The postcode is not correct, the Satnav never takes us directly there. Each time I’ve pre booked, the the machine never recognises the QAR code, so you end up having to contact a person to let you in and out.
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Linda, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Reply from NCP National Car Parks
Dear Nono, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I had issues downloading the app upon…
I had issues downloading the app upon arrival and could not rectify until the following day I used the app and chat to advisor option to get help. John was super sharp efficient and helpful guiding me through the process of payment. He stayed online until he processed my payment and ensured we would not receive a fine. Excellent service and communication super pleased thank you 🙏🏻
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kellie, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Expensive but safe city car parking
It depends on the car park you’re in. Some are better sign posted than other but the best was being able to pay later within 48 hrs. In the app there is a help chat and that immediately answered my questions. It was good to know my car would be safe and there was security entry/exit access as well.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Juliet, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
I had an issue with payment machines at…
I had an issue with payment machines at adjacent car parks and was charged incorrectly I raised this via the online support and received a response and resolution within 24Hours. This is outstanding customer service. Well done NCP.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Neil, thank you for taking the time to leave such a positive review! We’re proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Hanna was extremely kind
Hanna was extremely kind, patient and supportive. Really helpful. Thank you so much.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Pamela, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Drop off drive through error quickly corrected
Arrived at Gatwick for airport valet parking, only to discover no instructions in the email as to where we needed to go and the signage at the North terminal being equally unhelpful. The link in the booking email had also expired so no information available there, either. As a result we ended up driving through the ‘drop off’ zone twice before being able to speak the Valet Parking team and work out where to go.
We were looking at a double drop off fee but luckily Eric at NCP was able to sort everything out and cancel it. Thanks Eric - you made a stressful start to our holiday much easier.
April 25, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tabitha, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Gareth, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
NCP car park (LNER Grantham Car Park)
NCP car park (LNER Grantham Car Park) -
I recently parked at Grantham Train Station, paid on exit, then 3 weeks later I got a parking fine, which was appealed and then cancelled. No apology received. Not happy as it did cause me an element of anxiety. Obviously the technology is not up to scratch.
March 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sara, good morning and many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Bianca was a great help for me…
Bianca was a great help for me regarding my car parking situation. Resolved my issue straight away. Thank you very much
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Scott, thank you for taking the time to leave such a positive review! We’re proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear Abdul, thank you for the glowing review! We're so glad our Customer Service Team met your expectations. Your feedback via Trustpilot is much appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Parking payment issue resolved.
I called the helpline number, spoke to Sam, who resolved my issue once I explained what happened.
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lynsey, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Webchat staff very helpful and…
Webchat staff very helpful and requested for the refund for the session process was handle quick and efficency.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for sharing your positive experience! We’re delighted our
Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Bianca has been amazing so helpful and…
Bianca has been amazing so helpful and managed to make my holiday by correcting my silly mistake x
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kate, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Bianca was a phenomenal agent and dealt…
Bianca was a phenomenal agent and dealt with my issue in a timely matter. I really appreciate her speedy response and joyful disposition with getting my parking sorted. Thank you again!!
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Olu, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
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