Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy support from Sam
Quick and easy support from Sam. Very helpful.
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Alvin, we’re so grateful for your review! It’s fantastic to know our Customer
Service Team was able to assist you in a meaningful way. Thanks for
sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Eric was really helpful and sorted…
Eric was really helpful and sorted everything out for me
April 24, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kevin, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Needed help with an issue
Needed help with an issue I had and customer services were quick to respond and helpful, so no complaints here.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hazel , thank you for sharing your positive experience! We’re delighted our
Customer Service Team could help, and we appreciate your review via
Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
They have helped me a few times…
They have helped me a few times answering some queries, issuing refund and get cheaper parking while using the app.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
We appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Efficient
Michelle saw the mistake I had made in paying for parking. She manually sorted it out and let me know before the payment deadline. Thank you Michelle!
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Gillian, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via
Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Unexpected problem resolved
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to colleagues could pick up the issue and finally resolve it. Well done Sharon!
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Anthony, thank you for taking the time to leave such a positive review! We’re
proud of our Customer Service Team and grateful for your feedback via
Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very good customer service from Bianca…
Very good customer service from Bianca at NCP very efficient and resolved my issues on the phone 5*****
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
We are so grateful for your feedback! Thank you for recognizing the
efforts of our Customer Service Team via Trustpilot. It was our pleasure
to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Assistant “Aliza” was very patient in…
Assistant “Aliza” was very patient in assisting me with Blue Badge parking.
She called me straight back when her connection dropped.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mr Porter, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
SAM was very helpful keep up the good…
SAM was very helpful keep up the good work
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear V Palmer, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Joyce was excellent
Joyce was excellent and responded promptly. 10/10
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tan, your positive review means the world to us! We’re so pleased our
Customer Service Team could meet your needs. Thank you for sharing via
Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Sam was excellent he helped me so much…
Sam was excellent he helped me so much thankyou sam
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
we appreciate your kind words! We’re so glad that our Customer Service Team could make your experience a positive one. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great service by Sam
Explained my issues to Sam and he was able to handle the issue quickly for me and gave me all the information I needed at the end.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I would just like to say how well my…
I would just like to say how well my call went , Bianca dealt with my query straight away with the upmost professionalism and patience what a credit to your establishment, Bianca went above and beyond keep up the good work
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Amran, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I made a mistake on the app and it was…
I made a mistake on the app and it was resolved by customer service with 24 hours
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Simon, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Great customer service
Great customer service! Really fast and helpful
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Poppy, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Easy to use web pages and a very rapid…
Easy to use web pages and a very rapid response.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Satish, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Hazel dealt with a duplicate payment…
Hazel dealt with a duplicate payment straight away with no fuss thank you
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tim, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
John was very helpful in assisting me…
John was very helpful in assisting me when I was worried about a parking fine. Great service and help.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ryan, thank you for your lovely review! We’re pleased that our Customer Service Team could be of help. Your feedback via Trustpilot is greatly appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Easy Mobile App Use and Speedy Customer Service
Using the app makes parking across the country nice as easy. Recently I was given a duplicate charge, but I requested a refund via the app - the customer service advisor (Realonda) responded within 24h saying that they had processed the refund. Great service.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Scott, thank you for your wonderful feedback! It’s amazing to hear our Customer Service Team made such a positive impression. We truly appreciate your review via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Online query solved my issue
I had a query about a parking session and spoke to Efren via the online chat. Issue was quickly resolved. Thank you.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Caroline, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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