Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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John was very helpful in assisting me…
John was very helpful in assisting me when I was worried about a parking fine. Great service and help.
April 23, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ryan, thank you for your lovely review! We’re pleased that our Customer Service Team could be of help. Your feedback via Trustpilot is greatly appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Easy Mobile App Use and Speedy Customer Service
Using the app makes parking across the country nice as easy. Recently I was given a duplicate charge, but I requested a refund via the app - the customer service advisor (Realonda) responded within 24h saying that they had processed the refund. Great service.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Scott, thank you for your wonderful feedback! It’s amazing to hear our Customer Service Team made such a positive impression. We truly appreciate your review via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Online query solved my issue
I had a query about a parking session and spoke to Efren via the online chat. Issue was quickly resolved. Thank you.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Caroline, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very helpful when we had difficulty…
Very helpful when we had difficulty using our hotel parking discount number in Cardiff.
Got through to Kate she was amazing sorted everything out for us.
April 8, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Debra, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Friendly and efficient
Friendly and efficient, resolved the issue in minutes.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Cinzia, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Good customer service Bianca solve my…
Good customer service Bianca solve my issues quickly
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Muhammad, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Bianca was very kind and helpful with a…
Bianca was very kind and helpful with a quick.resolution 2 my problem.
Thank you so very much
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear CW, thank you for taking the time to leave such a positive review! We’re proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I booked the wrong dates
I booked the wrong dates. A quick
Call and everything was effortlessly resolved.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Steve, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Hannah helped me all the way to obtain…
Hannah helped me all the way to obtain a permit to drop off for disabled vehicle would recommend for highest praise possible, well done Hannah and thank you so much xx
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Caroline, it’s wonderful to hear such positive feedback! Thank you for highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very Helpful
Spoke with Aiza who was very helpful, efficient and sorted my enquiry quickly. I had made a mistake when filling in my e-mail address and didn’t get a confirmation e-mail. Aiza sorted this very quickly and I retrieve the e-mail confirming my purchase.
April 16, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Julie, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Problem resolved
A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was well. Very satisfied customer. Thank you.
April 5, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Terry, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Problem quickly resolved
Problem was resolved in a professional and friendly manner.
Operator quickly understood the issue, sort to resolve it, and looked for alternative solutions.
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jen, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
The staff member Mary
The staff member Mary, was very helpful, patience was amazing and understanding for our concerns was addressed. I was more than satisfied with her customer service and her help during the stressful time after our issue.
She is a fantastic person to have on customer support and I couldn’t have wished for a better advisor to help me.
Thank you Mary
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tara, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear John, it’s wonderful to hear such positive feedback! Thank you for highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Bianca has helped me resolve my issue…
Bianca has helped me resolve my issue with being able to park when the machines have broken
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Bianca is very helpful
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Miss Dee, thank you for the fantastic review! We’re thrilled to hear that our Customer Service Team was able to assist you. We truly appreciate your feedback via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Parked in Edinburgh
Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I was then contacted in around 20 minutes and allowed to retrieve my vehicle. Excellent communication for a situation out of the companies control and meant I did not miss my flight. Would definitely use again
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear M Gratton, we truly appreciate your feedback! It’s great to hear that Alan from our our On-site Operations Team made a positive impact. Thanks for sharing your thoughts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Hannah dealt with my issue very quickly…
Hannah dealt with my issue very quickly and professionally. Excellent service
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Andrew, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Customer service was exceptional.
Customer service was exceptional.
I spoke over the phone to Hannah who listened to the issue I was having in regards to paying for parking the previous day.
She responded very efficiently and positively and a solution was found immediately . Thankyou
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Debbie, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
He's professional and technically…
He's professional and technically experienced in handling and providing solutions
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mumuni, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
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