Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
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A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He's professional and technically…
He's professional and technically experienced in handling and providing solutions
April 22, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mumuni, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Very prompt response
It was easy to send a request via e-mail and I received a very prompt reply which provided the information I needed.
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Justin, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Welford Road NCP…
Welford Road NCP…. Is this possibly the worst carpark in Leicestershire? No, it’s the worst carpark in the UK. After entering this hell hole of a building I very quickly discovered that every turn to a new level was IMPOSSIBLE to negotiate without either hitting the kerb or needing to reverse and realign my car. Unfortunately as the only parking space was on level 11 I had to go through this torture 10 times!
You can imagine my dread at the thought of having to exit….. only to find that the turning room to exit was SMALLER than entry. The carpark needs to be demolished and rebuilt by adults, not children. Avoid at all counts!!
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Stuart, good morning and many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback from parking with NCP and apologise for any poor impression gained. Should you wish to discuss your visit with us further please contact us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Customer Service
The advisor was very helpful and gave me complete assurance very happy
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Peter, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Sam was very professional and useful…
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me that the necessary steps where taken. Great customer service, even made better by not holding the line for long waiting to speak to someone.
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for your kind review! We’re so pleased that our Customer
Service Team could help you. Your feedback via Trustpilot is greatly
appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was amazeballs !!!
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Stuart, your review truly brightened our day! Thank you for recognizing the efforts of our Customer Service Team. We appreciate you sharing your thoughts via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Hazel was excellent
Hazel was excellent , informative helpful and reassuring
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear MB, it’s wonderful to hear such positive feedback! Thank you for
highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
To the stupid people at NCP
To the stupid people at NCP who clearly can’t tell the time. I paid for 2 hours worth of parking and left before my parking ticket expired. They had the audacity to send me a parking fine claiming I didn’t pay. Luckily I had the parking receipt on the app therefore I was able to contest it. Your incompetent staff need more basic training and your ANPR cameras are crap! Anyone using an NCP car park, always keep your receipts as proof, they clearly try and make money out of anyone. If I could give them 0 stars I would.
April 4, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Annaliese, good afternoon and many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your visit and experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Quick response
Quick response, sorted my amended booking straight away, its nice when customer service is well handled like this when self service systems don't work properly.
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tom, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Anastasia, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Excellent service from the team online
April 21, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Simon, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
John solved my billing issues within 24…
John solved my billing issues within 24 hours of emailing. Superb team - thank you!
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Nhat, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
The member of staff was very helpful
The member of staff was very helpful. The number plate camera had picked up my number once incorrectly. Instead of HT71 WCR it was picking up the H as an I. I was informed politely to make payment for the incorrect registration number.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Forgot payment
Problem easily resolved through the chat , about time an app was made this easy to use .
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Scott, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Sajid, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Easy parking service
Easy parking service! The chat service for my query about my parking payment was easy and quick for a response. Thank you Karl.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jess, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great experience
Great experience, spoke with lory who sorted out my query.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Josh, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Thank you Mary for your time sorting…
Thank you Mary for your time sorting the drop off fee. Polite and efficient. Much appreciated
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Vivian, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Joyce helped me swap the carpark…
Joyce helped me swap the carpark reservation with ease & stayed on the call to make sure i was happy with the changes. very helpful Joyce ☺️
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kelly, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Unpaid charge at NCP - has been resoved by Eric
I spoke to Eric this morning as I was worried that I had not paid my charge at NCP Bromley because of a damaged numberplate. Eric was very considerate and sorted out the problem straight away. He sent me a link to pay the charge.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Garry, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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