NDC Garage Doors Reviews 6

Ordered and had a Garador up-and-over door fitted and paid £1100 in May 2021. Three months later the door failed when the cables came off the runners. Rang them and after a number of attempts spoke to Paul. I explained that the door was stuck half open and was insecure. Paul said that they were fully booked until September but said that he would try and get me some help and ring me back. he didn't. Rang again the following day with my garage containing tools freezer and much more insecure. Paul said that they had an asbestos problem and that took priority. Suggested I cut the cables and close the door. Then got a call from Jack who said that he would get someone to me the following day. Next day the chap who had fitted the door arrived and when I told him about cutting the cables he was amazed. Said that this was extremely dangerous as the cables were under spring tension and could cause serious injury. (Opined that Paul was an idiot who worked in the office.) On 5th. of October 2022 I found a rubber stop and a bold on the ground and could not see where they had come from. Rang NDC to try and see if I could rectify the problem myself but got no answer so asked to be called back on the answering
machine. The did not call back. Same thing yesterday. Same thing today. They have no concept of customer service nor of the Consumer Rights Act 2015 which I intend to use to take them to the County Court should I not get satisfaction.

Had an old up and over door replaced with a new up and over door. In summary very happy with the job done would recommend and use again. Site visit arranged after initial call. Very good and professional no hard sell options discussed I was given all the info I needed and walked through the process. Then got additional info through the post all very clear. Couple of weeks later got a call to arrange the installation. Installers came on time, polite and professional fitted the door walked me through what they had done and left. No hassles no problems all good.

It was a real pleasure to do business with this company. Steve showed excellent customer service when taking my appointment and keeping me informed of all the details and ensuring all the right parts were ordered before the repair. On the day Lee turned up perfectly on time and was so professional, quick and a genuinely nice guy. I am very very pleased and impressed by NDC garage doors, and will certainly use them again if needed and I would highly recommend this company.

Wow! What a difference. Our old, rickety up and over garage door has been replaced with Accoya Wood (by Woodrite) hinged doors and they look fabulous! Thank you so much Mike and Scott for arranging and then Vince and Barry for the fit! Easy process from start to finish and notwithstanding Covid. Incidentally, the fit was all done with social distancing and disinfecting to the T!

Highly recommend NDC Garage Doors - unlike only a few other reviews (which I read carefully before hand) Scott and James (who I dealt with) were an absolute pleasure. My garage door was getting on a bit and I had a number of requirements due to the size of my garage being a non-standard size. They came out to measure first, then quote (of which the price was very competitive as I did seek other quotes from other companies) and then installation. The guys were friendly, cleaned up after themselves and did a fantastic job. Would highly recommend!

Highly Recommend !
Wouldn't go anywhere else