Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
Company replied
Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pleasant and helpful staff.
October 13, 2026
Reply from Neal's Yard Remedies
Thank you so much for your feedback!
Best Wishes
NYR
Great product
A bit of a delay in getting product only because it was out of stock must be a popular item
October 13, 2026
Reply from Neal's Yard Remedies
We are glad you enjoy our products and appreciate your patience regarding our temporary stock shortage.
With Best Wishes
NYR
A speedy delivery packed well
October 13, 2026
Reply from Neal's Yard Remedies
We are delighted to hear that your order arrived quickly and was packaged so securely.
Thank you for sharing your wonderful feedback with us!
Best Wishes
NYR
Max rating for:
Max rating for:
Easy ordering , reliable high quality products with long expiry dates, eco friendly pretty packaging that will be re- used quick delivery.
I keep re- ordering
October 13, 2026
Reply from Neal's Yard Remedies
We are happy to hear that our simple purchasing process, items, sustainable wrapping met your expectations. We appreciate your loyal support and are glad we could deliver everything to you so quickly.
Best Wishes NYR
The hand lotions smell lovely
The hand lotions smell lovely. But they are gifts. So not tried. The Rose conditioner is quite heavy on fine hair. I tried a smaller amount, but that left it feeling dry. So I wouldn’t consider for fine hair.
October 13, 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you enjoy the lovely scent of our hand lotions, and we hope they make wonderful gifts.
We are sorry to hear that the Rose conditioner did not work well for your fine hair. Finding the right balance for finer hair types can be tricky, and we really appreciate you sharing your experience with us.
With Best Wishes
NYR
The manager was brilliant at neals yard…
The manager was brilliant at neals yard in Westfield Shopping centre shepeards bush.
October 13, 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience with our helpful manager. Thank you so much for your kind review.
Best Wishes NYR
Great help by Colin
October 13, 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience and received great assistance from.
We appreciate your positive feedback.
Best Wishes NYR
Gorgeous bath foams!
Love the bath foams, and now have five different scent choices for my nightly bath. Was fed up with high street bath foams with all the chemicals, and wanted something a bit more natural. Even my husband, who has next to no sense of smell, noticed the lovely smell when he walked into the bathroom. Feels great on your skin, too. Am a convert.
October 13, 2026
Reply from Neal's Yard Remedies
We are absolutely delighted to hear that you have become to love our Foaming Baths. It is wonderful to know that the beautiful aromas have made such a lovely impression in your home and that the formula feels so gentle and nourishing on your skin. Thank you so much for sharing your lovely feedback with us.
With best wishes,
NYR
Been a Neil's Yard fan for 35 years!
I love Neil's Yard! They opened when I was living in England in the 80s and have been a big fan of their products. It was so wonderful to see the shop thriving, the products still fantastic, and the Wellness Centre that is open. I hadn't been back in over 20 years (I live in the US). Brought back so many great memories and these products were the first ones that introduced me to aromatherapy and essential oils. I came home loaded with many supplies!
October 9, 2026
Reply from Neal's Yard Remedies
It is incredibly heart-warming to hear about your long-lasting connection with us and how a return visit after two decades brought back such wonderful memories.
We are absolutely delighted that our products originally introduced you to the world of aromatherapy and essential oils.
Thank you so much for sharing your beautiful journey and for taking a piece of your experience back home with you.
With best wishes,
NYR
Excellent as always.
October 12, 2026
Reply from Neal's Yard Remedies
Thank you for sharing your positive feedback
Best Wishes NYR
Very friendly helpful staff
October 12, 2026
Reply from Neal's Yard Remedies
Thank you for sharing your positive feedback
Best Wishes NYR
Neal's Yard is a company that runs true to its ethos
Neal's Yard, in my opinion, is a company that runs true to its ethos. This applies to its beautiful shops as well the website. They are endeavouring to offer lovely products, at an affordable price, in an increasingly difficult marketplace
October 12, 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you feel we remain true to our values across both our stores and website. It is wonderful to know you appreciate our efforts to provide high-quality products at accessible prices. Thank you so much for your kind words and support.
With best wishes,
NYR
Goods have not arrived yet but ordering…
Goods have not arrived yet but ordering was relatively easy
October 12, 2026
Reply from Neal's Yard Remedies
We thank you for the feedback and glad the ordering experience was easy for you.
We are sorry if your order took longer than expected but believe it should be with you now.
If this is not correct, please feel free to contact our Customer Care Team who will be happy to help resolve any concerns you have.
With Best Wishes
NYR
Every delivery from Neal’s Yard…
Every delivery from Neal’s Yard Remedies is an absolute joy to receive and unwrap. From the moment the box arrives, the incredible, natural aroma of pure essential oils fills the room, instantly turning a simple delivery into a luxurious self-care ritual. The iconic blue glass bottles look beautiful on the shelf, and knowing that each product is sustainably and ethically crafted makes using them feel even more special. It is so much more than just a skincare delivery, it is a delightful sensory experience that I look forward to every single time. Wonderful
October 12, 2026
Reply from Neal's Yard Remedies
Thank you for such a beautiful review.
We are absolutely thrilled to hear how much you enjoy the sensory experience of receiving your orders, from the wonderful natural scents to our signature blue bottles.
Knowing that our commitment to sustainability and ethical crafting adds to your self-care routine means the world to us.
We look forward to bringing you many more delightful deliveries in the future.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for your lovely feedback. We are absolutely delighted to hear that you enjoyed our wonderful range of items and found our Brighton store team member to be so supportive and well-informed during your visit.
With best wishes,
NYR
A little difficult to navigate web site…
A little difficult to navigate web site as unable to specify specific items, but very pleased with items ordered, speedy delivery and very well packed, thank you
October 12, 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience with our swift delivery and secure packaging. We appreciate your feedback regarding our website navigation and will pass this onto the relevant teams.
With best wishes,
NYR
Beautiful quality organic products
Beautiful quality organic products, shipped in a timely manner.
October 12, 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with the quality of our products and experienced such a prompt delivery.
With best wishes,
NYR
It arrived quickly
October 12, 2026
Reply from Neal's Yard Remedies
We are delighted to hear of your positive delivery experience. Thank you so much for sharing!
With best wishes,
NYR
my order has not arrived
October 12, 2026
Reply from Neal's Yard Remedies
We are very sorry to hear of your disappointment that your order had not arrived.
We are aware that you have now been in communication with our Customer Care Team and that this has now been resolved for you
Best Wishes
NYR
Easy
Easy, great contact regarding a query and recipient very happy. Thanks you, as am away from home and ordering a gift was so easy.
October 12, 2026
Reply from Neal's Yard Remedies
We are so glad to hear that ordering a gift was such a smooth and straightforward experience for you. It is wonderful to know that our team could assist with your query and that the recipient was delighted with their present.
Thank you so much for sharing your lovely feedback!
With best wishes,
NYR
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.