Neatsmith Reviews 

This is the second time I have used Neatsmith for joinery for my clients and again they have done a superb job. Both the design team and the installation teams are super helpful and accommodating. Communication is excellent and I'm confident they will do what they say they'll do and to an excellent standard. Most recently they have completed wardrobes combined with a desk/drawers - my client is delighted. Thank you Neatsmith.

After considering all the well known brands, I am so happy to have chosen Neatsmith. Sarah at the Brentwood showroom was so helpful, lovely and patient with my design and choice deliberations, and the brilliant Ignas expertly installed the wardrobe, keeping everything super tidy. All other staff that I encountered along the way were equally efficient. The finishing result is high-quality with clean lines, maximising every inch of space. I’m super happy with the result and highly recommend NeatSmith

Absolutely first rate! We appointed NeatSmith for our dressing room. Dina worked with me on the design, patiently answered all my questions and produced a number of revised drafts to match my vision & budget. Tina was very accommodating with scheduling. The delivery guys were very careful, solution focused and creative (nothing was a problem for them). Eugene, our fitter, was very precise, focused on the task at hand and impressed us with his attention to detail. Looking forward to the next project with this dream team!

Outstanding overall experience with Neatsmith. We did 5 different rooms with varying degrees of complexity across our renovation in St Johns Wood. The design and install team were terrific. Yes, we had to wait longer than we would have liked in a couple rooms but end product was very high quality. We just had them come back for a follow up after a few months to address something and the after care customer service by Tina and team was excellent as well.

Aurelio was super efficient.Neat and pleasant and finished the job as timed and planned.

Working with Neatsmith has been a pleasure and their customer service anf product quality has been excellent. I would absolutely recommend them!
Special mention to Carolina from the Hampton branch whose knowledge, expertise and patience were superb - Thank you

From the very beginning of our initial conversations to install, Neatsmith Hatch end (and the installation team and fitter) have been outstanding. We had a a study and dressing room designed and fitted and we changed our minds on the design a number of times, each time new CAD images were sent out to us without any pushback. The fitter was very professional, always on time and at times even worked well into the evening to minimise disruption and stick to the installation deadline. He would tidy up each evening before he left and left the area clean.

Hi all.
Quality of product it’s outstanding.
Installation done in one day.
Nice and clean job it’s been delivered to me.
But one more time needs to mention the product quality it’s amazing.
Never seen before.
You need to go your self to shop and check the materials the use.
It’s solid , thick board with very good edges finish.

I’ve received truly outstanding customer service from the team at Neatsmith. From our initial visit to the showroom to now—seven years after installation—their aftercare has been nothing short of incredible. It's rare to find such consistent, long-term support from a business. The team has always been highly professional, and I can’t praise them enough for their continued commitment to excellence.

Very Bad experience! Everything seems lovely and they are super nice when you go to choose the wardrove at the showroom ( chelsea in my case) I spended £8,000 on a wardrove, and the experience was traumatic. After waiting for 4 months, finally arrived.

The fitter was not able to comunicate with the showroom, lots of excuses from both sides, He made so much dust that I had to contract a cleaning company to clean all the mess he left behind.
The wardroves are so over price for what they are. Pieces of MDF and Glass , nothing came built everything had to be cut and sand in the house. Cousing a total mess. Honestly any carpenter can do this job for a fraction of the money in their workshop and without the mess. They refuse to pay my cleaning bill.
Never again.

I love my Neatsmith Wardrobes. The quality of the workmanship has been amazing and they are truly spectacular. They are not the cheapest for sure but they are definitely the best and for that you have to pay the best. I look forward to purchasing more Wardrobes from Neatsmith in the future.

There is no comparison on the market in my opinion that can match Neatsmiths reflex Doors they are truly one of a kind and not seen anywhere else.

I want to show my appreciation for our installers Andrei and Ivan. The guys were so professional hard-working. They worked very diligently solved problems and most important I was able to leave them to get on with everything and after four days, I had the perfect Wardrobes.

Big thanks also to Mel at Nemi for the personalised service. Mel visited us at our home and deal dealt with many of our queries promptly to ensure high customer service and I look forward to working with Mel again top class, it was Mel’s recommendation to go for these wardrobes and they have worked out very well.

I highly recommend Mel in the sales team and the best fitters Ivan and Andre. Perfect Team.

Thankyou Neatsmith

I found Neatsmith extremely professional in both the design aspect and also the installation. They were always on hand to answer any questions and adapt the design where necessary. Would definitely recommend.

A fantastic and professional company from start to finish, consultation and product selection was carried out very well considering our existing setup and conditions, the fit out was done amazingly - great staff, very clean and courteous. Any minor issues were also dealt with swiftly. Will be coming back for future projects.

Eileen. London
I have recently used Neatsmith in Finchley Road for dressing table and bedside tables in my bedroom
Mariana and Valentina were very professional and knowledgeable with their advice on proportion of items and size of of drawers
Avers the fitter was extremely experienced and did a perfect job
I would definitely use Neatsmith again and would highly recommend their services

We have worked with the Hannah & Mel at the Neatsmith Pinner Showroom on many projects. As an Interior Designer they understand what we are looking for and collaborate to achieve our clients dreams. Their service, quality and design details are great its a pleasure to work with them and they always go the extra mile. Helen Howe - HH Interiors

its funny - i write a bad review because my experience was BAD - VERY BAD - their reply that i wrote a bad review and MANY LIKE IT is a lie like everything i hear from them - i normally only write good reviews so to say i am like a serial bad review writer is out and out lie - this again is another reason why i will never use this company and advise other not to also

This is the second time we have had cupboards installed by Neatsmith. From our first visit to the Hatch End showroom and our introduction to Mel who looked after us to the moment the installers had finished, everything went perfectly. Helpful, polite and professional, a pleasure to deal with.We are thrilled with our new cupboards and would like to thank everyone involved for the excellent service we received.

This is the 3rd we have used Neatsmith to install wardrobes for different projects. Recently we had them install wardrobes in our whole house. A special thanks to Mel and her team at Neatsmith Hatch End. They were fabulous and as always very accommodating to all our needs.

Their products as always are of very high quality and the workmanship is second to none. This whole process was very smooth with great communication throughout. I highly recommended Neatsmith and look forward to working with them again in the near future.

Thanks
Ameet

Fantastic service, super happy with our wardrobes , dressing table and chest of drawers .
Hannah from hatch end showroom was extremely helpful and patient with all of our questions regarding this project from start to finish she was prompt with getting designs and drawings done , she was very professional, knowledgeable & approachable. Hannah is an asset to your company a huge thanks to her ❤️
Ivan and Laszlo were very professional from fitting department and done a fantastic job. Christina from customer service department was also very helpful and replied to our emails acted on our requests promptly .
The whole team from showroom to fitters to customer service was just superb. Highly recommended!
Mrs Zainab Uddin

Excellent experience throughout. Fantastic show room and extremley efficient installation process. The quality upon completion was even better than I remembered in the show room. Very classy and well made.