I ordered a Sinugator and received the confirmation email as well as an email stating it was “on its way”. Days later I get an email saying my order has been cancelled and refunded with zero expla... See more
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See what reviewers are saying
They are ignoring my emails and lying that they have sent me refund which I have never received. My emails are ignored every time. I have been trying to reach them for a couple of months without succe... See more
During Covid-19 restrictions nobody was providing an ear syringing service and for two weeks my wife laboriously put drops in her ear to loosen blocking wax to no avail. We bought NeilMed's SuavEar e... See more
I have ordered several products, all came except Sinus rinse pediatric kit with 60 packets. Missing item did not come later and I did not get a refund for missing item.
Company details
Written by the company
Ketan C. Mehta, MD and Nina Mehta, founded NeilMed® Pharmaceuticals, Inc. in January 2000 from Dr. Mehta's medical office and in a short span, we have over 500 employees. NeilMed® is the largest manufacturer and supplier of LVLP (Large Volume Low Pressure) saline nasal irrigation systems in the world. The NeilMed brand of products help alleviate common nasal and sinus symptoms in a simple, safe, effective and affordable way. The company supplies millions of products to end users through various trade channels. NeilMed’s headquarters & manufacturing facility is based in Santa Rosa, California, USA. In addition worldwide offices and warehouses are located in Canada, Australia, New Zealand, UK, Malaysia, Singapore and India. At present active expansions are taking place in Southeast Asia and South America. NeilMed supplies to dozens of distributors in multiple countries. The unique business model has been a very strict vertical integration for achieving precision and fast execution at all levels. NeilMed prides itself in being a part of the small community of Santa Rosa, located in the heart of Sonoma County's wine country of Northern California. Flagship products are NeilMed SINUS RINSE™ and NeilMed NasaFlo® Neti Pot which are available in most stores in USA, Canada and several other countries. NeilMed currently has over 40 different products for nasal and sinus care and all the products are OTC (over the counter). With a small team of extremely dedicated, loyal and hard working leadership group, NeilMed continues to formulate innovative ideas to market. In additions diversification plans include the introduction of surgical devices for hospital and emergency rooms. NeilMed supports medical research in several countries and believes in excellent 24 hour live customer service, helping local communities, donating for natural disasters and educating health care professionals and consumers. The mission of the company is safety, affordability and effectiveness to sustain long-term growth and create drug free and effective nasal / sinus care for millions of consumers worldwide.
Contact info
601 Aviation Blvd, 95403, Santa Rosa, United States
- 7075253784
- questions@neilmed.com
- www.neilmed.com
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Fabulous!
The Sinusrinse kit...the best invention ever! Using it when I have a cold or pollen allergy...and it really relieves the symptoms significantlly! Shopping on their site is just as great as the product! :-)
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