Nelly Reviews 

Don’t ever buy!!!! I ordered a size 4 pair of shoe I got a size 6.5. The shoes were damaged and fake… the box was all ripped. Tried to contact them to return but no email address or phone number worked. The order reference they send us also fake and isn’t recognised.. paid £111 and can’t return

Always super happy with my items from this site! Usually super fast packing and shipping and almost always happy discounts!

They are in the system at DHL for a return, not every DHL point knows about it, so search for one or call before going if they know what you're talking about!

Horible customer service!!!!!!! Wanted buy the dress. And under the dress picture it's saying size small, large or extra small. Okay so I text to customer service how cm it's around waist or bust or maybe they know it's s, m, l or XL and tthe answer was its size medium. So I not understand they read question? So okay after 1 week ai ask again. And!!!! I get the same answer. So omg. Really.,, model on the picture wearing size medium'' horible...

Such helpful service! Great team that are very supportive towards your requests!

Bought the lips pyjamas - not even worn them once and washed them. Colour has totally faded - look like they've been worn 50 times. Asked to return them and I have to pay for the postage. Absolutely the worst quality ever - avoid at all costs.

I've been a customer of nelly's for a long time, but I certainly am not anymore. Never in my life have I experienced being blocked from the side. Your reason is miserable when you are just a trustworthy customer who acts in good faith. I have always stated a return reason why I just sent the clothes back that I have. I have never thought about using your system. I'm shocked! worst service i have experienced and customer care is arrogant!

NEVER EVER AGAIN!

I ordered from nelly, I didn't keep them all and they wanted a product that I had cost 35 € and I already paid 14 € more, then another 10 € from me. TOTAL rip off! for that I could have bought other products on better sites. € 24 blown in the wind for nothing. i don't recommend this site to anyone. are not even able to notice retreats, you have to run after them for it

Hi I placed a order for 24.95 which I then returned on April 21 Now I get my money back but it is not complete I want a full 24.95 refund which is what I paid and not 14.95 ben when i ask why then they say fee of 9,99. It doesnt make sense! Order never from nelly.com!

Hi

If anyone can help me, I'd be grateful. My return has been registered on Nelly site but I don't know where to send it to? I thought I would receive a label for postage. I am in Ireland.

Unfortunately I cannot find the information I require on the site so your reply doesn't help me.

Thanks

Unacceptable im not happy no human hair not as the pics at all !!i waNt to be refund the contact email is not good
And the plastic hair look like dollar store wigs.....
I want to be refund its not what ive paid for at all...

I wouldn’t even give them one star if I could. Their returns policy is an absolute joke and they withheld my money, despite having UPS proof that my return had been delivered to them. Their customer services are appalling and I was passed around, with no one giving clear advice or assistance to help me resolve the situation. I am still fighting for my customer rights to receive my refund..
Buyer beware!!!

First and last time. Wondering under which EU trade law they can charge both shipping and return, the latter even more expensive than the first. What is the rationale behind for this?
There is no transparency, no visible reviews and feedback, the customer service replies after two days and after two weeks I still have to receive the reimbursement for my returned order.. cause yes, the item quality was nothing great and the bras did really not fit, although I ordered my usual size. A real disappointment. Do not bother with them, just order with Zalando, Yoox and Asos, they are more transparent and you can hope to see your money back.

Never had any problems, a great company with nice clothes and lots of discount! Lots of different styles too. Kind customer service!

Regardless that I wasn’t fond of most of the items I ordered Nelly.com deserves 5 stars. Delivery was fast and return process was easy - and the items that I did keep I’m very fond of ☺️

I ordered something 2 weeks ago now, and the delivery fee was supposed to be for quick delivery, and the budbee company said they havent received the package, how does it take 10 days or more to send the package out of the store.

Omgah I absolutely love love Nelly’s eggplant parmigiana and their plain cheese pizza. I’m a pizza snob and an Italian critic. Everything they make is made with love and that’s the difference! I was craving eggplant parmigiana and the only one who makes it delicious and authentic is Nelly’s. I also tried the spinach strawberry salad with Gorgonzola, pecans and a killer balsamic dressing. I’m so happily satisfied. Thank you for continuing to serve up the best of the best Italian cuisine.

Received my parcel today and everything fit me well, so overall I am happy with the purchase.

Would definitively shop here again!

Scam. They use others pictures and pretend that there there’s with all the pretty wigs, yet the models have nooooo idea they’ve stollen there photos. Usually when looking at reviews if it goes to one extreme to the next, meaning the stars are bogus 💩 I’d find a wig elsewhere 😂 yw.
Edited after reply.. stop using false advertisement then. You have posted a picture of my friend with her wig that she obviously didn’t get from you if you don’t sell wigs. This is absolutely disgusting. She should file a suit for misappropriation of likeness against you. Get your own content.