Nelly Reviews 

I’ve ordered several items but a few days later all the items have a discount. And I received the difference of the amount back! Very nice thanks to employer Pierre 🤗

Great customer service, really helpful staff! Always happy with nelly.com ❤️

I had bought a blouse with patterns and can see that the other sleeve is not patterned, so it has not been sewn on at all. I do not order items from you anymore!

Very good service, thx

Min ynglings shopping side! Kan man være andet end tilfreds?!

10€ for returning something which doesn't fit you... seriously??
even if you buy sth and send only one piece back they will charge 10€ !!!
this absolute racketeering!!!
go with ASOS!!

I ordered, I read the size chart first and measured myself. And I returned an item. No problem, got my refund because I followed the rules. You cannot return worn, stinky clothes, you cannot try to cheat their system or be a crook! You have to pay the postage if you are getting it from a customs office! That's on you!!! Why should a US based company have to pay your custom's fees if you are not living in the USA??? You pay them if you are in Canada or over seas! There is nothing wrong with the Nelly clothing sizes, the shipping or the website or returns if you read the directions and the size charts correctly. All of these people complaining are NOT READING ANYTHING ON THE NELLY WEBSITE! DONT WEAR CLOTHES AND TRY TO RETURN THEM, DONT ORDER CLOTHES, STEAL THEM AND SAY YOU NEVER GOT THEM THEN WANT A REFUND ON YOUR CREDIT CARD!! THAT'S CREDIT CARD THEFT, JAIL TIME!!! You people giving a one star review cause your own DRAMA!!! I've had people steal from me on credit cards and it's the same ole story. Just like here. Crooks. You want something for nothing or want your money back after you've used something and ruined it where it cannot be sold again or torn something up and you reverse the charges. That's called THEFT and it causes millions of dollars of credit card damages and theft annually. Nobody owes you anything, get a job and pay for it just like everybody else.

If I don’t get my package soon I’m going to want a full refund. Not only did I drop over $100 to support your brand but I pay an extra 30$ for fast shipping and I have yet to hear back from you guys. I want a tracking number.

I’ve placed an order at nelly.com (1113833641) about two weeks ago. The parcel was shipped pretty fast, but they didn’t provide the invoice for customs clearance and my parcel is basically stuck in the UPS office. I’ve contacted UPS but they said they can’t do anything till the sender provides them the invoice. I’ve contacted the nelly.com customer service about 3 times but they couldn’t find any solution and now they just ignoring me... Very disappointed.

A lot of nice clothes, but takes a long time to be delivered. Every time I buy from Nelly, I wait about a week until the clothes arrive. When buying from other sites, e.g. Zalando - who also use PostNord shipping, the clothes arrive in 2-3 days in comparison. Additionally, I prefer it when there are free returns because it makes it easier to buy several items to try on, and be able to easily return items that don't fit. Nelly does not have this. There is also a long wait for returned items to be registered in order to get your money back - I have spoken to several friends who have waited months to get money from their returns from Nelly. I myself have also experienced waiting for more than two weeks - when I contacted customer service they were nice and refunded the money though, so that is a plus.

Due to the long delivery time, no free returns, and even longer return time of items, buying from Nelly is only worth it half of the time, and I try to check out other pages before going to Nelly as a last resort. The only positive thing I can think of is that the clothes on the page usually look nice (haven't tried buying all, so don't know about the real life quality of all items. From what I've bought - which to be fair is a lot, some items look cheap while others look good) , albeit the sizes greatly vary from item to item. Additionally, customer service seems nice.

PS. My packages are shipped inside of Norway, so I feel there should be little reason why the delivery time is so incredibly long, especially when other sites deliver in half the time always.

Im waitnig 2 months for money refund !! And i still havent recived it . I want to warn Eveyone before buying anything from that shop, cloths are nice but te return politics isnt ... that was the first and last time that i have bought anything from that shop .

Ordered a package from nelly with next day shipping. Still haven’t gotten My package

I either lost or didn’t get my return sticker at all. Customer service contacted me back the next day and sent me a new one. Thank you, one of the best and fastest customer services ever! 💞

Great service and very nice clothes! Good quality and it is just like in the picture. Fast delivery and easy return. Thanks!!

Excellent service! Very fast delivery, even though my item was one of the last in stock!
Also just thought I’d mention, I was skeptical about ordering from them because of the reviews on here but took a shot anyway. Because people tend to only leave reviews when they have something to complain about. Good customer service and great shopping websites don’t get enough credit, when things go the right way. Just something to think about :)
Loved the item, quality, shipping updates and speed of delivery. Thanks

I would warn anyone from purchasing from this website. Returns are an extortionate price (not very accessible UPS is used) and fitting not accurate to size guide given. So returns are inevitable. My daughter persuaded me to purchase a prom dress from this website. Would strongly recommend others to read reviews BEFORE making any purchases. I wish I had, just learned a very expensive lessons.

Horrible customer service and the refund cost are more then ridiculous €9.95 and paid €4.95 already to get it here. Expensive sale article €21 for a bag and then all these costs, no more Nelly for me.

Big fan of NLY brands, and I'll have to admit I've at least ordered clothes on their website 15 times the last few years. Been ordering a few other brands too such as Tommy Jeans, Film etc.
They provide you with a label for returning the clothes for free and I've been using that quite a lot as well when unsure about which size to order. Needless to say that I'm super satisfied with this website, their clothes and service.

Still have not received my items. Was once again provided bogus tracking info. Disputed with paypal and was denied a refund because they provided said bogus tracking info.

I love the Nelly website and I had a great experience with their customer service!

About the products: I appreciate that the pictures on the website are representative of the products. And the quality of the products fits the pricing.

About customer service: Customer service replied to me within 2 working days. They solved my problem right away. It was a very nice experience (Thank you, Hanna!).

My verdict: I give Nelly.com 4 stars and will definitely buy from Nelly again in the future. I did not give 5 stars because I don’t like the delivery and the return costs. Hopefully this will be different in the future.