I've ordered multiple times from Nemlig, and it has been mostly smooth going. Occasionally they will get something wrong, or it is damaged in packing or transit, but it's been easy to claim during tho... See more
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See what reviewers are saying
I had a hick-up on the delivery and complained. I was honestly surprised of the attention I got on the matter. They even called me! So now I am back at being the happy steady customer with Nemlig. Gre... See more
Company replied
It's very convenient to shop with Nemlig! There are many windows for delivery options and it's easy to track the delivery of your order. I usually am able to find all the items that I need and often t... See more
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Nemlig is a game changer for our family saving us time! We don’t have to leave our house while the weather is cold nor carry heavy groceries. They provide so many free delivery windows making it affor... See more
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Company details
About Nemlig
Written by the company
Køb dagligvarer på nettet hos Danmarks største online supermarked.
nemlig.com tilbyder Danmarks største vareudvalg på nettet - Med et prisniveau som i de landsdækkende supermarkeder samt spændende tilbud hver uge! Køb nemt ind i kategorierne
Frugt & Grønt,
Kød & Fisk,
Køl,
Frost,
Kolonial,
Drikke,
Kiosk,
Pleje og
Husholdning.
nemlig.com leverer også lækre delikatesser fra et bredt udvalg af delikatessebutikker.
Gå på opdagelse i specialbutikkerne.
Gå på opdagelse i specialbutikkerne.
Nemlig A/S
Written by the company
- Danmarks mest fleksible levering
- Vi leverer dine vare, den time på dagen det passer dig - alle ugens 7 dage.
- Returpant
- Vi tager dine pantflasker med retur, så du slipper for køen ved flaskeautomaten.
- Kundeservice er åben
- Chat: Alle dage fra kl. 6 til 22 / Telefon: Mandag 10-16, øvrige dage 10 til 16/ Kontakt os på tlf. 7033 7233 / E-mail: kontakt@nemlig.com
Contact info
Banemarksvej 58, 2605, Brøndby, Denmark
- 7033 7233
- kontakt@nemlig.com
- www.nemlig.com
Nemlig
4.7
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
stemmer med sms og tid på aflevering
October 30, 2025
Reply from Nemlig
Kære Elsebeth
Tusind tak for din flotte anmeldelse!
Vi er utroligt glade for at høre, at alt gik som planlagt med levering og tidspunkt.
Har du nogle tanker eller idéer, der kan gøre kundeoplevelsen endnu bedre? Vi vil gerne høre fra dig på 70 33 72 33, via e-mail på kontakt@nemlig.com eller igennem livechatten.
Du ønskes en dejlig dag
De bedste hilsner
Victoria
Reply from Nemlig
Dear Daniela
Thank you so much for your kind words and 5-star review.
We're thrilled to hear that you’re happy with our service and truly appreciate your recommendation. We look forward to delivering great experiences for you again soon.
Do you have any thoughts or ideas that could make the customer experience even better? We’d love to hear from you at 70 33 72 33, by email at kontakt@nemlig.com or through our live chat.
I wish you a great day.
Best regards
Andrea
Error on their website
I really like nemlig.com; it makes life much more convenient. I have difficulty with stairs, as I use a crutch, and climbing five flights to reach our condo is challenging, especially with a backpack full of heavy groceries. I place an order once a week and supplement with grocery runs as needed, if they are needed at all. The people who deliver the groceries are generally very polite.
However, I’m knocking a star off what would otherwise be a five-star review because their website is no longer showing “Mit Nemlig.” It returns a server 404 error and does not display any of the items I usually buy. This is quite frustrating, and it happens on both my PC and laptop—different machines, settings, and browsers. The person I spoke to said they didn’t see the error on their end. I pressed F12 to inspect the code and sent them a screenshot, after which they said they would pass it on to their IT department.
If it were just me, I’d understand, but it’s not. I’ve tested this on computers at work as well. Maybe they don’t see the error because they’ve never placed an order or don’t have any favorites stored. I’m not sure, but that dismissive response of “We don’t see it, so it’s not there” is nonsense.
I'll keep using it, it's just an annoying error.
October 22, 2025
Unprompted review
Reply from Nemlig
Dear Ais
Thank you for your review and for sharing your feedback with us.
I´m very glad to hear that you really do like nemlig and that you feel like it helps you in your everyday life, that we can help you carry your groceries up the stair to your apartment for you. This is excactly what we aim for and we are therefore very pleased to hear that we have been succesful in your case.
I´m however very sorry that you experience issues with "Mit Nemlig". It is not a general issue, which other customer has made us aware of, or that we ourselves experience when using the platform.
The last couple of days, since you made the review, our IT-department has been intensively looking into the issue, you are experiencing. I was hoping that we quickly would be able to solve it, but they have informed me, that they need to investigate the issue further. I will therefore make sure that we get back to you as soon as they have made a conclusion regarding this.
In the meantime, should you experience anything unsatisfying or have any issues with our platform, you are more than welcome to contact us on 70 33 72 33, write us an e-mail on kontakt@nemlig.com or contact us directly through our livechat.
I wish you a very nice weekend.
Best regards
Lia
Always helpful
October 21, 2025
Reply from Nemlig
Dear Katrina
Thank you so much for your wonderful review.
It means a lot to us to hear that you find our service helpful – that’s exactly the experience we want all our customers to have. Thank you for shopping with nemlig.com.
If you have any ideas or suggestions for how we can further improve the customer experience, we’d love to hear from you at +45 70 33 72 33, by email at kontakt@nemlig.com
, or directly via our live chat.
I wish you a great day
Best regards
Andrea
Delivery on time
Again another delivery on time with the exact goods ordered
We’ll be back for more 😉
October 18, 2025
Reply from Nemlig
Dear Elin
Thank you so much for your kind words.
We’re thrilled to hear your delivery was on time and exactly what you ordered. We can’t wait to welcome you back for more – we’ll be ready with another great delivery.
Do you have suggestions to improve our service? We’d love to hear your ideas! You can call us at +45 70 33 72 33, send an email to kontakt@nemlig.com, or chat with us via live chat.
I wish you a great day.
Best regards
Andrea
I can suddtently NOT place orders and…
I can suddtently NOT place orders and expect the groceries to be delivered !
October 15, 2025
Unprompted review
Reply from Nemlig
Dear Lund,
Thank you again for your review.
As we haven’t received your contact details, we’re unfortunately unable to reach you to follow up on your experience.
We will therefore have to close the case from our side for now.
Should you wish to continue the dialogue, you are very welcome to update your review with your contact information — or contact us directly at 70 33 72 33, by email at kontakt@nemlig.com, or via our live chat.
You’re welcome to ask for me (Trine) or another supervisor, and we’ll be happy to assist you further.
Wishing you a lovely day.
Kind regards,
Trine
nemlig.com
____________________________________________________
Dear Lund,
Thank you very much for your review.
I sincerely apologize that you’ve had a poor experience.
I would really like to have a conversation with you about what happened and find a suitable solution to the issue. It would be great if you could update your review with your contact details and let us know when we may reach you by phone.
Alternatively, you are very welcome to contact us at 70 33 72 33, send us an email at kontakt@nemlig.com
, or reach out directly via our live chat.
Wishing you a lovely day.
Kind regards,
Trine
I’m a customer for more than a year
I’m a customer for more than a year, my weekly grocery is made with nemlig as it’s convenient, fresh fruits and veggies always, has free deliveries from today to tomorrow, and as well very easy to browse online with plenty of products to choose from. I can really recommend it. Only one time in a year was one thing missing from my order and the customer service online solved it really fast for me by giving me the money back for the product. Really amazing online grocery store, and the best customer service possible.
October 12, 2025
Unprompted review
Reply from Nemlig
Dear Ionela
Thank you so much for your wonderful review and for being a loyal customer for over a year.
We’re delighted to hear that you enjoy the freshness of our fruits and vegetables, the convenience of our delivery options, and the variety of products available online. It’s also great to know that our customer service team was able to help you quickly when something was missing — we always strive to make things right as fast as possible.
If you have any input on how we can improve our service feel free to contact us at 70 33 72 33, directly on our live chat or write us an e-mail at kontakt@nemlig.com.
I wish you a pleasant evening.
Best regards
Lia
I've always had great experiences with…
I've always had great experiences with Nemlig- if there's any issues with your orders, they will always contact you and let you know as soon as possible if there are any changes with your order. If there have been any issues with my orders, they have been handled very quickly.
October 2, 2025
Reply from Nemlig
Dear Emma
Thanks alot for your kind review and the 5 stars.
I’m so happy to hear you are pleased with our service and concept. We strive to deliver the best experiences to our customers, and it makes our day to hear we have accomplished that.
Should you have any suggestions how we can make your experience even better you are very welcome to contact us on 70 33 72 33 or through email at kontakt@nemlig.com.
I wish you a good day.
Best Regards
Patrick
Reply from Nemlig
Kære Anders
Tusind tak for din flotte anmeldelse.
Det glæder os at høre, at du oplever os som en “one stop shopping”-løsning – vi ønsker netop at gøre det nemt og bekvemt at handle alt det, man har brug for, ét sted. Din feedback er en stor motivation for os.
Skulle du nogensinde have behov for hjælp eller har spørgsmål, er du mere end velkommen til at kontakte os.
Vi kan kontaktes på vores livechat på appen eller hjemmesiden, telefon: 7033 7233 eller kontakt@nemlig.com
Du ønskes en god dag,
De bedste hilsner
Trine
Reply from Nemlig
Kære Birgit
Tusinde mange tak for din fantastiske tilbagemelding.
Det varmer enormt meget at vide, at du oplever en virkelig god service hos os. Vi bestræber os nemlig hver dag på, at give vores kunder den absolut bedste service lige fra bestilling til levering.
Har du ellers gode idéer eller forslag til at forbedre kundeoplevelsen, hører vi gerne fra dig på 70 33 72 33, via mail kontakt@nemlig.com eller direkte på vores livechat.
Du ønskes en god dag.
De bedste hilsner
Patrick
Reply from Nemlig
Dear Lucie
Thank you for your review!
We’re glad to hear that you’re happy with the fast and friendly delivery – just the way it should be.
We look forward to delivering to you again soon!
Do you have any thoughts or ideas on how we can make the customer experience even better?
We’d love to hear from you – feel free to contact us at +45 70 33 72 33, by email at kontakt@nemlig.com or via our live chat.
Wishing you a lovely day.
Best regards,
Victoria
Customer service was great
Customer service was great.
Only issue was with the website ... quantities of food ordered changed once I placed the order. Had to have customer service to help fix this.
September 22, 2025
Reply from Nemlig
Dear Nezha
Thank you for your review and for the kind words about our customer service.
We’re sorry to hear about the issue with the quantities on our website and really appreciate you bringing it to our attention. We’re continuously working to improve our webshop to make the ordering process as smooth and reliable as possible.
We’re glad to hear that you’ve had a good experience with us. We would love to earn that final star. If you have any thoughts on how we can improve even further, we’d be happy to hear from you at 70 33 72 33, via email at kontakt@nemlig.com or directly through our live chat.
I wish you a great day.
Best regards
Andrea
Tak for en god service fra Celina og…
Tak for en god service fra Celina og tak for en hyggelig snak og god hjælp
Men
Vibeke Pedersen
Poppelhusene 150gkostrup
September 19, 2025
Reply from Nemlig
Kære Vibeke
Tusind tak for din anmeldelse
Vi er rigtig glade for at høre, at du har haft en god oplevelse med Celina, og at både service, hjælp og den gode snak har gjort indtryk. Din feedback betyder meget for os – vi glæder os til at byde dig velkommen igen!
Har du nogle tanker eller idéer, der kan gøre kundeoplevelsen endnu bedre? Vi vil gerne høre fra dig på 70 33 72 33, via e-mail på kontakt@nemlig.com eller igennem livechatten.
Du ønskes en god aften
De bedste hilsner
Mathias
Good when it works.
I've been using these guys since at least 2011 and to be perfectly honest it isn't bad, when it works. However mistakes happen, and when they do, how you address those mistakes is important. And customer support is where Nemlig is a terrible company. When they screw up, and it will be when, their compensation model is a voucher for 50,- and their breakage model is you have to use it in 14 days. Now if you didn't know anything about nemlig, that might seem okay, until you realize that the minimum amount you have to order is 11 times that, and it doesn't even cover the cost of packing and delivery, so you're not even getting reimbursed for that thing they screwed up.
Also they will insist on sending you something that you don't want as a replacement for what you ordered if what you ordered was unavailable. You cannot opt out of receiving stuff they couldn't otherwise sell.
September 8, 2025
Unprompted review
Reply from Nemlig
Dear Mikkel
Thank you very much for your review.
I sincerely apologize that you have had a poor experience.
I have just tried to contact you by phone so that we could talk about your experience. Unfortunately, I was not able to get in touch with you. We are of course still very interested in having a dialogue with you and will therefore try again tomorrow. You are also very welcome to contact us at 70 33 72 33, where you can simply ask for me or another supervisor.
I hope to hear from you.
Wishing you a good day.
Best regards,
Andreas
Fast friendly response
Fast friendly response, got money credited to account right away
September 14, 2025
Reply from Nemlig
Dear ANR
Thank you so much for your kind review.
We’re really happy to hear that you had a fast and friendly experience with our customer service, and that we could quickly resolve the matter for you.
Should there be the slightest issue, or if you have any good suggestions for us, please don’t hesitate to contact us at 70 33 72 33, via kontakt@nemlig.com or directly on our live chat.
Wishing you a very pleasant evening.
Best regards,
Andreas
Very quick response and very nice
September 9, 2025
Reply from Nemlig
Dear Customer
Thank you so much for the review.
I am so happy to hear you are pleased with our service and concept. We strive to deliver the best experiences to our customers, and it makes our day to hear we have accomplished that. We're always trying to do better and appreciate all kind of feedback. I can see there's still something we can do better by the amount of stars you've given us.
We would love to hear what it takes for us to earn the last star and therefore we hope you will reach out at 70 33 72 33 or e-mail: kontakt@nemlig.com.
I wish you a very good day.
Best regards
Patrick
late delivery
This is the third time in a row that my order has been delivered late, despite being charged a premium for timely delivery. This is completely unacceptable, as it consistently disrupts my schedule and work. If the service cannot reliably deliver on time, they should be upfront about it instead of overpromising and underdelivering.
September 8, 2025
Unprompted review
Reply from Nemlig
Dear Dilruba
Thank you so much for your review and for taking the time to have a follow-up conversation about your experience with our deliveries.
We are truly sorry that you have experienced several delays with your deliveries. While it is unfortunately impossible to prevent delays entirely, we fully understand the inconvenience this can cause – especially for a company operating on a tight schedule. We therefore always strive to find a solution that can remedy the situation as best as possible and minimize any inconvenience. I sincerely hope that you are satisfied with the solution I offered you over the phone.
If you - against our expectations - should experience anything unsatisfactory in the future, you are also very welcome to contact us at +45 70 33 72 33, directly on our live-chat or write us an e-mail at kontakt@nemlig.com.
I wish you a lovely day.
Best regards,
Lia
God service
September 6, 2025
Reply from Nemlig
Kære Kunde
Tusind tak for din utroligt flotte anmeldelse.
Det glæder os rigtig meget at høre, at du oplever god service hos os – det er netop den oplevelse, vi altid ønsker at give vores kunder. Din feedback betyder meget for os og er en stor motivation for hele teamet. Vi glæder os til at levere god service til dig langt ud i fremtiden.
Skulle du have nogle idéer eller forslag til, hvordan vi kan gøre det endnu bedre i fremtiden, hører vi gerne fra dig på 70 33 72 33, via mail kontakt@nemlig.com eller direkte på vores livechat.
Du ønskes en dejlig dag.
De bedste hilsner
Lia
Great place to do online shopping
Great selection, prices and service. Never been disappointed.
September 1, 2025
Unprompted review
Reply from Nemlig
Dear Jouzas
Thank you so much for your kind words.
We’re delighted to hear that you’re happy with our selection, prices, and service – and that we’ve been able to live up to your expectations every time. We truly appreciate your feedback and look forward to delivering to you again.
Should you have suggestions about new items on our website or have any feedback to us, feel free to call us at 7033 7233 or sending us an e-mail on: kontakt@nemlig.com
I wish you a good day.
Best Regards
Andreas
Super go service
August 29, 2025
Reply from Nemlig
Kære Thomas
Tusinde tak for din anmeldelse.
Jeg er rigtig glad for at læse om din tilfredshed med leveringen, og at varerne lever op til din forventning.
Har du nogle forslag til, hvordan vi kan gøre din oplevelse bedre? Vi lytter gerne – ring på 70 33 72 33, send en mail til kontakt@nemlig.com eller brug livechatten for at dele dine idéer.
Du ønskes en god dag.
De bedste hilsner
Patrick
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