The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such g... See more
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Location
Switch locationParkway House, Avenue road, HP5 1NG Bournemouth, Buckinghamshire, GB
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See what reviewers are saying
We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.
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PISTED IN ERROR FOR WRONG NEPTUNE!! Lovely meal as always here. Staff welcoming and friendly. Sam the manager was, as ever, accommodating and Sadie our waitress was delightful, helpful and definitely... See more
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We’ve always had exceptional service from the staff at Bournemouth which is why we go back time after time even though they are not the closest store to us. This time we bought the Boscombe Bistro tab... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bournemouth
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Parkway House, Avenue road, HP5 1NG, Bournemouth, Buckinghamshire, United Kingdom
- 01202 555024
3.2
Average
61 reviews
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Very happy with Bournemouth store
June 23, 2021
Reply from Neptune - Bournemouth
Hi Jason, thank you very much for leaving us a 5 star review. We are glad to have been of service. Hopefully we will see you again! Miriam
Very efficient and professional
Very efficient and professional, kept to the time schedule that was stated when ordered.
The item had been well packed and extremely happy with the quality
June 8, 2021
Reply from Neptune - Bournemouth
Thank you so much for leaving a 5 star review for us, we are always happy to help! Hope to see you again soon. Sophie
Reply from Neptune - Bournemouth
Hi Vanessa, thanks so much for taking the time to leave us a 5 star review. We're so pleased we could help you. Hopefully we'll see you again soon! Miriam
Really helpful staff both in-shop and…
Really helpful staff both in-shop and on-line. Hassle-free delivery on time included removal of packaging.
June 2, 2021
Reply from Neptune - Bournemouth
Hi Janet, thank you so much for the great review. We're really glad we could have been of assistance to you. Miriam
Beautiful store
Beautiful store, amazing products and the loveliest staff. Jane and Steven were so helpful. Can’t wait to pop in again!
June 1, 2021
Reply from Neptune - Bournemouth
Thank you for your lovely review, we look forward to seeing you again very soon!
Sophie
Excellent customer service and rapid…
Excellent customer service and rapid delivery, 1st class all round
May 25, 2021
Reply from Neptune - Bournemouth
Hi James, thanks for the 5 star review, it's lovely to hear you found just what you were looking for. Hopefully we'll see you again soon.
The experience of ordering a picture…
The experience of ordering a picture was good. Good communication, delivery and packing as well as the quality of the actually item. If they want to improve they could offer hooks within the cost. I would order again.
May 14, 2021
Reply from Neptune - Bournemouth
Hi Sandra, thanks so much for taking the time to leave a 5 star review. We're so glad you were happy with our service here at Neptune Bournemouth. Hope to see you again! Miriam
Really helpful informative advice from…
Really helpful informative advice from the Bournemouth branch
May 1, 2021
Reply from Neptune - Bournemouth
Hi Diane, thanks so much for the 5 star review, it's lovely to hear that you received all the help you needed. Hopefully, we'll see you again soon.
There were several delays on the…
There were several delays on the delivery of our chairs. We had to chase Neptune for updates. We would agree a delivery date and when it arrived the delivery person would not arrive. However, the chairs were worth the perseverance. We are delighted with them. Thank you Neptune. We know these Covid times are difficult times.
April 28, 2021
Reply from Neptune - Bournemouth
Thank you so much for your feedback, and for continuing to support us during this unusual time - your patience is very much appreciated by all of us at Neptune Bournemouth.
Sophie
I've only recently discovered Neptune…
I've only recently discovered Neptune since moving to Hampshire. I absolutely love all their products. The customer service I received from Neptune Bournemouth has been amazing. Great advice, eager to help and superb quality. I will definitely be ordering more and can't wait to visit the shop.
April 27, 2021
Reply from Neptune - Bournemouth
Thank you Mari for your kind words, we are always happy to help and look forward to seeing you again soon.
Sophie
Superb experience
From start to finish it has been a pleasure dealing with the team at Neptune Bournemouth. Sophie and Nigel have gone above and beyond expectations to make sure that everything went smoothly. I shopped around and looked at many other alternatives, but the quality of the Neptune furniture is superb, well above the other brands that aspire to deliver the same style. Very pleased with everything.
April 13, 2021
Reply from Neptune - Bournemouth
Hi Jim C, thanks so much for taking the time to leave such a lovely review. It's brilliant to hear that you enjoyed your experience with us. Hopefully, we'll see you again soon. Miriam
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