Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... See more
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From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
Company replied
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... See more
Company replied
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.8
Excellent
264 reviews
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Love this shop! Staff really friendly and helpful
I often pop into Neptune Cambridge on my way into the town centre!
The ground the house is situated on are beautiful and the set up inside is something only people can dream of! The staff are always happy and helpful, pleased to welcome you in.
Whether it be you’re looking for top end furniture or simply popping in to purchase a candle they are always happy to help!
May 28, 2023
Reply from Neptune - Cambridge
Good morning,
What a wonderful review to read this morning - thank you. Our building used to be an old pub and it has so many beautiful features, we are glad you agree. We hope to see you again soon.
Liz Dalton
Store Leader
very good service
courteous , knowledgeable and charming staff - especially Sarah and Danyi
May 7, 2023
Reply from Neptune - Cambridge
Good afternoon, Thank you for taking the time to leave your review. It is always so heartwarming to hear our customers thoughts and I am so pleased you had a lovely experience with us recently. I have passed your kind words on to Danya and Sarah. We hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Your reed diffuser oils last for such a…
Your reed diffuser oils last for such a long time . Christmas 21 purchase still going strong !
May 6, 2023
Reply from Neptune - Cambridge
Good morning, thank you for your great feedback! How great to hear your diffuser is still going strong.
Liz Dalton
Store Leader
The design experience from Neptune…
The design experience from Neptune Cambridge is a brilliant way to visualise your goal. Claire supported us every step of the way - including a visit to our home - to spec the designs for our dream kitchen. The output is a beautifully designed and printed folder of drawings, moodboards, designs and technical details. Would highly recommend.
May 2, 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Rochelle,
What wonderful feedback - thank you! I know Claire really enjoyed working with you on your design and I am delighted that you enjoyed the experience with us.
We hope to see you in store again soon
Warmest regards
Liz Dalton
Store Leader
The staff are always so helpful and…
The staff are always so helpful and lovely making my trip to my favourite place even better! The layout and ambiance of the store is so relaxing and inspiring!
April 7, 2023
Reply from Neptune - Cambridge
Good morning Jessica, what wonderful feedback - thank you! It is always so lovely to hear how our customers enjoy visiting us. Hope to see you again soon.
Warmest regards
Liz Dalton
Amazing amazing customer experience as always
Neptune Cambridge arranged for my Buckland bench seating to be removed and reinstated following water damage to my home. Customer service was as usual for Neptune amazing. They always manage to make me feel like a very important customer and that is what makes them one of my all time favourite retailers. Special thank you to Jennifer, and to James for refitting my bench even better than before.
March 28, 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Mrs Goy,
Thank you for your very kind words and feedback - I will be sure to pass this on to Jennifer and James. We really do believe all of our customers are important and I am delighted you felt this from the team.
We hope to see you in store again soon.
Warmest regards
Liz Dalton
Store Leader
From our initial meeting with Pauline…
From our initial meeting with Pauline in August 2022 to receiving our furniture last week, Pauline has been a pleasure to deal with.
Pauline understood our wants for our new look lounge, considering our tastes and style from the rest of our home to achieve this.
We placed a deposit for the project to go ahead in early November. Our part was to organise plastering, painting of walls and new flooring, along with minor electrical work, which began in early January.
Unfortunately Pauline made us aware that the main bulk of our order (2 sofas, armchair and TV cabinet) would be delayed by another 6-8 weeks. We were very disappointed with this news as our lounge had been prepared. But we were very grateful to Pauline in keeping us regularly updated on the orders progress.
On the day of installation and styling we had two “white glove” delivery team who were respectful to our home and polite placing all our items in situ. Pauline then spent time “styling and dressing” our lounge.
The result is we have a beautiful cosy and stylish lounge which we love and are thrilled with. Well worth the wait!!
Pauline Fox is an excellent home designer and her customer service deserves the 5 stars alone.
March 14, 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Mrs Larkins,
Thank you for taking the time to leave such a lovely review. I am so glad that Pauline was able to meet your brief and install a beautiful living space for you. Pauline shared some installation pictures with me and I thought your space looked incredible. I will be sure to pass on your glowing feedback to Pauline, and the wider team.
Thank you again!
Warmest regards
Liz Dalton
Store Leader
A very disappointing experience
A very disappointing experience. The design was flawed (eg excessive gaps around built in appliances), installation delayed with a range of issues in execution (eg skirting not fitting properly). A couple of the cabinets have been discoloured and some wood has split. Our different issues are still not sorted out several months on, with a general air of arrogant dismissal. Having used John Lewis of Hungerford and Mark Wilkinson before I would definitely point any potential buyer in their direction over Neptune. Much better products and service generally.
March 1, 2023
Reply from Neptune - Cambridge
Good afternoon Simon,
I am sorry you are unhappy with your journey with Neptune Cambridge. We have been in regular contact and I have personally met with you on site, on multiple occasions, to ensure the few issues we faced were resolved swiftly and efficiently, which I am confident we have done. I am sorry you feel this has not been to the standard you expected.
We have one outstanding remedial which is in the process of being rectified imminently (the split wood you have referenced being a replacement end panel). Once again, I am sorry you feel this has not been dealt with quickly enough. Initially we weren't able to get a replacement until May and I am delighted that we have been able to improve this date to this week. At all times, I promise, we have considered your installation a priority.
I am disappointed that we've not been able to meet your expectations on our service and I sincerely apologise for this.
Warmest regards
Liz Dalton
Store Leader
I've had a great experience from start…
I've had a great experience from start to finish of my kitchen design and fit. Very professional, helpful and supportive. I would highly recommend Neptune Cambridge.
March 20, 2023
Unprompted review
Reply from Neptune - Cambridge
Good afternoon Jane,
Thank you for the glowing feedback! I know that the team really enjoyed working with you on your kitchen project. I will be sure to pass on your feedback.
We hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
Quick thank you…
So lovely and thankful to the lovely ladies in Neptune Cambridge. It’s officially now my little girl’s favourite shop as she got to watch whilst mummy was shopping 😄 and thank you for keeping our little giraffe safe when we forgot it on the last visit.
March 14, 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning, thank you so much for taking the time to leave us a review. We are delighted you and your daughter enjoyed yourselves. We look forward to welcoming you again very soon (including Mr Giraffe).
Liz Dalton
Store Leader
Excellent friendly staff and service
Excellent friendly and helpful staff and good service
March 12, 2023
Reply from Neptune - Cambridge
Good morning, thank you for taking the time to provide feedback on your recent experience with us. I am delighted that you found it positive and the team were helpful. We hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
My escapism from the real world
I love visiting the Neptune store in Cambridge. It’s my sanctuary, a chilled space to escape from the kids! The staff are lovely - really friendly and helpful. Only ever had a positive experience. Thank you Neptune.
February 11, 2023
Reply from Neptune - Cambridge
Good morning Emma,
A Sanctuary - what a lovely way to describe the store, thank you! We look forward to welcoming you back soon.
Warmest regards
Liz Dalton
Store Leader
Lovely shopping experience in gorgeous…
Lovely shopping experience in gorgeous surroundings and extremely helpful and pleasant staff
January 28, 2023
Reply from Neptune - Cambridge
Good morning, thank you for taking the time to review your recent experience with us. I am delighted to hear you enjoyed it and found the team extremely helpful. We hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Such a lovely store
Such a lovely store. Very welcoming and helpful, friendly staff. Good quality products. We have used this store a few times and have always been very impressed.
January 29, 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Natalie,
Thank you for your glowing review! What a lovely thing to read and be able to share with the team on a Monday. We look forward to welcoming you again very soon.
Liz Dalton
Store Leader
Staff are so friendly and helpful
Staff are so friendly and helpful! Love everything I’m store!
January 24, 2023
Reply from Neptune - Cambridge
Morning Beth,
It's always such a pleasure to welcome you to store and we have really enjoyed seeing your home come together.
See you soon and thank you for leaving us such great feedback.
Liz Dalton
Store Leader
A great Neptune store with very…
A great Neptune store with very pleasant and helpful staff who went to the trouble of Xmas gift wrapping my purchases. Fabulous customer service!
December 20, 2022
Unprompted review
Reply from Neptune - Cambridge
Good afternoon, Thank you for your lovely feedback. We hope you had a wonderful Christmas and hope to see you in store soon. Warmest regards
Liz Dalton
Store Leader
Amazing Island that has changed our kitchen
Great personal experience from the moment we had our design meeting to the installation and beyond. We absolutely love our Island and everyone we interacted with was fantastic, Beth our designer, James our kitchen fitter and Steve the painter and Jennifer from the store have all been great. Especially Steve who came back out again to touch up! We did have an issue with something but this has been rectified with pace and to our satisfaction.
October 31, 2022
Unprompted review
Reply from Neptune - Cambridge
Good evening,
Thank you for your lovely comments and 5 stars. I know the team will be really proud to hear your feedback. I am delighted that you are pleased with your new island and your experience as a whole. We hope to see you in store soon.
Warmest regards
Liz Dalton
Store Leader
We just wanted to say a huge thank you…
We just wanted to say a huge thank you to Neptune Cambridge for our stunning kitchen which we are absolutely thrilled with. Everyone we interacted with (Roxana, Claire, James, Jennifer, Ben and Steve) from start to finish were lovely, professional, always quick to react and just great to work with. Special thanks to Claire, our designer, James, our project manager and Ben, our fitter - you are a great team and we would not hesitate to recommend you. Our new kitchen really has transformed our house and how we live in it. Thank you!
June 27, 2022
Unprompted review
Reply from Neptune - Cambridge
Good afternoon Mr Finch,
Firstly, please can I thank you for taking the time to leave us a review. It is always really appreciated to receive feedback.
I am absolutely delighted to hear how much your new kitchen has transformed your home and way of life. I know that the team truly enjoyed working on this with you, from design to installation and beyond, it was our absolute pleasure.
We hope to see you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
My first visit to the store
My first visit to the store. I loved walking around. Staff were really helpful and provided me with pre boxed items to safely transport home. It was lovely seeing the items in person. Beautiful displays too.
November 26, 2022
Reply from Neptune - Cambridge
Good morning,
Thank you for providing feedback on your first experience shopping in store with us.
I am delighted to hear that you enjoyed your time and that the team looked after you.
Hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Excellent Customer Service
Very knowledgeable and helpful staff without being pushy for a sale. Well laid out room layouts , quality store quality products and excellent staff.
November 18, 2022
Reply from Neptune - Cambridge
Good afternoon,
Thank you for taking the time to provide us with feedback on your recent experience. It's great to hear the service you received was 5*. We hope to see you again very soon.
Warmest regards
Liz Dalton
Store Leader
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