A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix... See more
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The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... See more
Company replied
Neptune is evidence that the UK still has what it takes to outperform the rest of the world in design, quality and service. Jo is always helpful and polite and the store in Cambridge is definitely wor... See more
Company replied
Shopping at Neptune Cambridge always feels like a fabulous treat. The staff are friendly and helpful and I am always delighted with my purchases.
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.7
Excellent
257 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sofa delivery was excellent
We had a great experience with the delivery of our sofa from Alfi and Josh. Excellent service.
April 29, 2026
Unprompted review
Lovely product as always
Lovely product as always, fast delivery and customer service was good
May 12, 2026
Shopping at Neptune Cambridge always…
Shopping at Neptune Cambridge always feels like a fabulous treat. The staff are friendly and helpful and I am always delighted with my purchases.
May 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Neptune is evidence that the UK still…
Neptune is evidence that the UK still has what it takes to outperform the rest of the world in design, quality and service. Jo is always helpful and polite and the store in Cambridge is definitely worth a visit for inspiration. I absolutely love the fact they automatically register your purchase with a lifetime warranty and send it to you by email.
February 11, 2026
Reply from Neptune - Cambridge
Dear April, thank you so much for your lovely review of our Cambridge store and Jo in particular - we will be sure to pass on your kind words and I'm so happy to hear you are gaining so much inspiration with each visit. Thank you also for your feedback on our lifetime guarantee - we are so proud to offer this.
All my best,
Amy at Neptune Support Office
Excellent delivery and installation
Alfie and Josh were knowledgeable, helpful and incredibly professional when delivering and assembling our piece of furniture.
April 7, 2026
Unprompted review
Reply from Neptune - Cambridge
Dear Julia, thank you for your wonderful feedback. We’re delighted to hear that Alfie and Josh provided such a professional and helpful delivery and installation experience. We’ll be sure to pass your kind comments on to them, and we hope you enjoy your new furniture for many years to come.
All my best,
Amy at Neptune Support Office
A huge thank you
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix and match lots of combinations until we were really happy with our choice, and they were so great with our little ones whilst we tried to focus on the furniture shopping!
I’d also like to mention our delivery team Andre and Liam who arrived on time, unloaded and assembled the furniture swiftly, and took all the boxes away leaving me with a tidy house. They were great.
You were all really amazing, thank you!
February 7, 2026
Unprompted review
Reply from Neptune - Cambridge
Dear Katie, thank you so much for your lovely feedback, it truly means a lot to us.
We’re delighted to hear that Jo, Sarah, and Sian made your shopping experience enjoyable and stress-free, and that they could help you find the perfect combination for your dining space. It’s also wonderful to know they made things a little easier while you had your little ones with you!
We’ll be sure to pass on your kind words to Andre and Liam as well, it's great to hear they made the delivery and setup smooth and hassle-free.
Thank you again for choosing us, and we hope you enjoy your new dining table and chairs for many years to come!
All my best,
Amy at Neptune Support Office
Excellent!
Excellent service and delivery from André and Liam - they were very careful with the furniture, respectful and we couldn’t be happier with the overall experience from Neptune - 5 stars!
April 14, 2026
Unprompted review
Reply from Neptune - Cambridge
Dear Liliya, thank you for your lovely feedback. We’re so pleased to hear André and Liam delivered your furniture with such care and respect, and that your overall experience with Neptune was a great one. It’s wonderful to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Neptune Wow!!
From the moment we arrived to a beautifully laid out store and the ladies there were helpful not pushy we had a wonderful experience and will be back for more retail therapy as soon as we move.
Many Thanks!!!
Jacky & Cliff
April 11, 2026
Unprompted review
Reply from Neptune - Cambridge
Thank you Jacky and Cliff for your lovely feedback. We’re so pleased to hear you enjoyed your visit and felt so well looked after by the team while exploring the store. It’s great to know the experience was relaxed and enjoyable for you, and we look forward to welcoming you back once you’ve moved.
All my best,
Amy at Neptune Support Office
Excellent customer service
Excellent customer service - knowledgeable and helpful.
March 24, 2026
Unprompted review
Reply from Neptune - Cambridge
Morning Sally Anne,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again in the showroom.
Best Wishes
Nikki - Store Leader
Love our new Neptune furniture
Love our new Neptune furniture. Beautiful quality and style and incredibly comfortable. Worth the wait!
March 11, 2026
Reply from Neptune - Cambridge
Hi Clare,
Thank you so much for leaving such a lovely review.
Glad to hear you love your new furniture!
We look forward to seeing you in store again.
Best Wishes
Nikki -Store Leader
Reply from Neptune - Cambridge
Good Morning Kathie,
Thank you so much for taking the time to leave a lovely review. We hope to see you in store again soon.
Best wishes
Nikki - Store Leader
Very friendly and helpful staff
Very friendly and helpful staff. Even though they didn't have any physical gift cards they gave me a bag and ribbon to make a lovely gift of the printed one.
February 15, 2026
Reply from Neptune - Cambridge
Hi Lucy, Thank you so much for taking the time to leave a lovely review. So sorry to hear that we didn't have any physical gift cards left but glad could come up with something to help. We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
The staff were extremely welcoming
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without making you feel like it was a constant sales pitch . Generally created such a lovely homely environment we spent a long time wandering around and ended up with some lovely purchases !
February 22, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Sue,
Thank you for leaving such a wonderful review. We appreciate you sharing your experience with us. We're happy to hear that you felt welcomed and were able to browse comfortably. It's lovely to hear you enjoyed the relaxed atmosphere and found some lovely items. We look forward to welcoming you back soon.
Best wishes
Nikki - Store Leader
From ordering to delivery everything…
From ordering to delivery everything was 5*. The staff in the shop were helpful and efficient, the delivery men (Anore’ and Liam) were really good. They put the item where I wanted it and took away all the packaging. Couldn’t have asked for more!
February 3, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Jean,
Thank you so much for taking the time to leave such a wonderful review, it really does mean a lot. I will be sure to pass your thanks onto the delivery team.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
Staff helpful and friendly
Staff helpful and friendly, especially Sarah, thank you for your advice and enthusiasm.
January 28, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Viv,
Thank you so much for taking the time to leave such a lovely review. Sarah is a true asset to us!
Best wishes
Nikki - Store Leader
Excellent service and quality of product
The service and quality of products is excellent. The delivery of two single bed bases by two personnel was friendly and professional. They assembled the bases and removed and took away the packaging. A very satisfied customer.
January 28, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Alison,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you in the showroom soon and to be working with you to make your new kitchen come to life.
Best wishes
Nikki - Store Leader
Long Island Sofa - Purchase and Delivery
Great service in store with opportunity to see, touch and experience products before purchase. Delivery of products clunky, delivery drivers wore black gloves with a cream sofa making small marks
January 13, 2026
Reply from Neptune - Cambridge
Hi Pauline,
Thank you so much for taking the time to leave us a review. I am sorry to hear your feedback on the delivery. I will pass this feedback onto the drivers team leader.
Best wishes,
Nikki - Store Leader
Amazing - Jo was really helpful
Jo was really helpful, as always. Really love coming to this store, we have never had any issues. It is our preferred store out of the ones we have visited.
January 23, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Jessica,
Thank you so much for taking the time to leave such a lovely review. We always enjoy seeing you.
Best wishes,
Nikki - Store Leader
Delivered in a timely fashion
Delivered in a timely fashion, safely packaged and in great vondition
January 21, 2026
Reply from Neptune - Cambridge
Hi Susan,
Thank you so much for taking the time to leave a lovely review.
Best,
Nikki - Store Leader
Reply from Neptune - Cambridge
Hi Suzanne,
Thank you so much for taking the time to leave a lovely review.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
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