Neptune - Cambridge Reviews 

Excellent service as always and a beautifully made product. We are very pleased.

Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam

Quality product and support

Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.

We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!

Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.

Helpful, well-informed staff who are always cheerful and welcoming.

Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.

Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service

Nev and Andre delivered our Charlecote kitchen island today. They both provided excellent service and went above and beyond to ensure we were happy with our purchase. Thank you Nev and Andre!

Excellent service from very friendly personnel!

We’re really pleased with the items we bought.
The staff in the shop are very friendly helpful and knowledgeable
The delivery men were very careful and assembled our cupboard efficiently and cheerfully

Our first visit and purchase from Neptune. Jo helped us choose the right coffee and side tables, and they are perfect.
They gave us a date for delivery and we had a telephone call from the driver when they were 30 minutes away. The delivery men bought our tables in, and set them up where I wanted, and then took all the cardboard packing away. We will definitely return for our next purchase!

Lovely sales assistant - so helpful
Not my usual Neptune - I was visiting Cambridge and passing through to visit my daughter at uni.
Will definitely be back !
Bar stools and kitchen draw inserts all fab.
Thank you

All our Neptune products and items are great and of the highest quality. However, the 'two man, white glove' delivery of our £7,500+ sofa really let them down. When they arrived at the house, one of the delivery men got out of the lorry and immediately lit up a cigarette before starting to unload the sofa. If he was that desperate, surely he could have done that 'down the road' before the delivery?
After the delivery, he then said he needed to take to break so sat on out driveway in the lorry for about half an hour.
I know this all sounds like a 'first world criticism' (and I don't want it to lose the guy his job) but this die feel like a second class service for a first class product.
Happy to discuss further.

Pauline did a full home transformation for us from design through to delivery and styling. It has been a marvellous journey, Pauline has been fantastic to work with through out and the end result will keep us happy in our home for years!

Cambridge Neptune, again you delivered exceptional customer service and had the most beautiful displays, which obviously I had to have something from one of them! Can’t wait to return x