From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
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The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... See more
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A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix... See more
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Found the whole experience good and the end product THE NEW KITCHEN including a new floor supplied by Neptune great ! The whole team of James Beth Ben Mitch and Nicky did a great job. Ben the kitchen... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.8
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff helpful and friendly
Staff helpful and friendly, especially Sarah, thank you for your advice and enthusiasm.
January 28, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Viv,
Thank you so much for taking the time to leave such a lovely review. Sarah is a true asset to us!
Best wishes
Nikki - Store Leader
Excellent service and quality of product
The service and quality of products is excellent. The delivery of two single bed bases by two personnel was friendly and professional. They assembled the bases and removed and took away the packaging. A very satisfied customer.
January 28, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Alison,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you in the showroom soon and to be working with you to make your new kitchen come to life.
Best wishes
Nikki - Store Leader
Long Island Sofa - Purchase and Delivery
Great service in store with opportunity to see, touch and experience products before purchase. Delivery of products clunky, delivery drivers wore black gloves with a cream sofa making small marks
January 13, 2026
Reply from Neptune - Cambridge
Hi Pauline,
Thank you so much for taking the time to leave us a review. I am sorry to hear your feedback on the delivery. I will pass this feedback onto the drivers team leader.
Best wishes,
Nikki - Store Leader
Amazing - Jo was really helpful
Jo was really helpful, as always. Really love coming to this store, we have never had any issues. It is our preferred store out of the ones we have visited.
January 23, 2026
Unprompted review
Reply from Neptune - Cambridge
Hi Jessica,
Thank you so much for taking the time to leave such a lovely review. We always enjoy seeing you.
Best wishes,
Nikki - Store Leader
Delivered in a timely fashion
Delivered in a timely fashion, safely packaged and in great vondition
January 21, 2026
Reply from Neptune - Cambridge
Hi Susan,
Thank you so much for taking the time to leave a lovely review.
Best,
Nikki - Store Leader
Reply from Neptune - Cambridge
Hi Suzanne,
Thank you so much for taking the time to leave a lovely review.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
No Gift Cards in stock
Wanted a Neptune Gift Card for our daughter - Cambridge Neptune were out of stock !! Had to resort to email version which is not the same .
January 2, 2026
Reply from Neptune - Cambridge
Good Morning Christine,
Thank you for your feedback, and we’re very sorry for the disappointment caused. Unfortunately, our physical Neptune gift cards sold out much faster than anticipated. We do have more gift cards on order.
I completely understand that the email version isn’t quite the same, and I appreciate your understanding under the circumstances. Thank you for bringing this to my attention. I hope your daughter still enjoys choosing something special.
Best wishes,
Nikki - Store Leader
Great delivery service!
Alfi and Ant delivered our console table from Neptune and were excellent. They were quick, efficient, and very considerate throughout the delivery. Everything was handled with care, and the whole process was smooth and stress-free. Great service—thank you!
December 16, 2025
Unprompted review
Reply from Neptune - Cambridge
Good Morning Nela,
Thank you so much for taking the time to leave such a lovely review. i will be sure to pass your praise on to the delivery team.
Best wishes,
Nikki - Store Leader
Jason and Chris delivery men
Jason and Chris were very professional when they delivered my Ardingley desk and assemble it with ease and placed it in the position I asked them to.
Two very nice guys and I would have no hesitation in asking for them to deliver anything else in the future.
December 10, 2025
Unprompted review
Reply from Neptune - Cambridge
Good Morning Jean,
Thank you so much for leaving such a lovely review for the delivery team. I will be sure to pass the praise on.
Best wishes
Nikki - Store Leader
Outstanding Interior Design Service
From the first moment we met Pauline we felt we were in good hands. Our awkward shaped lounge never seemed to present a challenge to Pauline's creativity. The design Pauline presented to us took into consideration our ideas, added together with her creative flare. After seeing Pauline's design we had no hesitation in placing an order. From that point on Pauline kept us fully informed of progress. On the day of the installation Pauline was there and helped bring the whole room to life. We are so pleased with the whole process and the final outcome. Nothing was too much trouble for Pauline and her care, attention and professionalism shone throughout. Thank you so much Pauline, we wouldn't have such an amazing lounge without you!
December 3, 2025
Unprompted review
Reply from Neptune - Cambridge
Good Morning Sue,
Thank you so much for taking the time to leave such a wonderful review. It was an absolute pleasure working with you, and I’m delighted that you’re so pleased with both the process and the final result. Your lounge was a fantastic space to work with, and I’m glad the design met your vision while making the most of its shape.
Thank you again for your kind words — they truly mean a lot.
Best wishes
Pauline
Friendliness of the staff and love the…
Friendliness of the staff and love the neptune products
December 2, 2025
Reply from Neptune - Cambridge
Hi Gill,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
Such excellent personal service
Loved the layout and how beautiful the Neptune sale room was . The staff were extremely knowledgable and attentive . We were made to feel welcomed!!
November 21, 2025
Reply from Neptune - Cambridge
Hi Doug,
Thank you so much for taking the time to leave such a lovely review.
We hope to see you again soon.
Best wishes
Nikki - Store Leader
Excellent service from Alfi & Josh
Excellent service from Alfi & Josh. Fast & professional.
November 21, 2025
Unprompted review
Reply from Neptune - Cambridge
Hi Alan,
Thank you so much for leaving a lovely review for the delivery team. I will make sure their team leaders receive your feedback.
Best wishes
Nikki - Store Leader
Excellent delivery.
Andre and Chris delivered two chairs today. They were very helpful choosing the best way to bring them into the house. All done quickly and easily.
Had great help and advice from the staff in the Cambridge shop when ordering furniture.
November 19, 2025
Unprompted review
Reply from Neptune - Cambridge
Hi Maggie, Thank you so much for leaving such a wonderful review! it was a pleasure helping you with options for your living room.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent Service
My issue was dealt with professionally and promptly. Jodie was especially helpful and very friendly.
I love Neptune and think their staff are always willing to help and go the extra mile.
Thank you.
November 17, 2025
Unprompted review
Reply from Neptune - Cambridge
Hi Nikki ! Thank you for your 5* feedback regarding our Customer Experience Team Leader, Jodie. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Reply from Neptune - Cambridge
Thank you so much for taking the time to leave us a lovely review.
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Friendly helpful staff with no pressure…
Friendly helpful staff with no pressure to buy and a great cup of coffee.
November 12, 2025
Reply from Neptune - Cambridge
Hi Brain,
Thank you so much for taking the time to leave a lovely review.
The kettle is always on for you :).
Best wishes
Nikki - Store Leader
Really happy with my Edinburgh console…
Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.
November 7, 2025
Reply from Neptune - Cambridge
Good Morning Anna,
Thank you so much for taking the time to leave such a lovely review.
So pleased you love your console!
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Reply from Neptune - Cambridge
Good Morning,
Thank you so much for leaving such a lovely review.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store leader
Enjoy going to Neptune
Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.
October 17, 2025
Reply from Neptune - Cambridge
Hi Jane,
Thank you so much for leaving such a lovely review. So lovely to hear you love Neptune as much as we do!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
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