Neptune - Cambridge Reviews 

We started off buying one Eva sofa and it then snowballed to a love affair with all things Neptune - fabulous service and high quality products from furniture to accessories

Made welcome by the staff team
Answered all of our questions and staff here never hesitate with their helpfulness

The products are of a superb quality, but Pauline,their wonderful interior designer is what made our experience with Neptune so amazing.
She knew exactly the feel we wanted to create in our home and her eye for detail and scale is exceptional. I cannot recommend the design service enough, she has made our home look so beautiful we couldn’t be happier.

Our home is more like a Neptune showroom and we are always pleased with each new item we purchase.

We had a kitchen from Neptune. The kitchen quality itself if beautiful. However the experience was painful - multiple errors in the order left to delays, staff slow to respond and didn’t explain things properly etc. We discovered Neptune is a franchise so lots of finger pointing. Beautiful kitchen but I would recommend going via another store as the experience with Cambridge was frustrating and prolonged.

Neptune Cambridge store is lovely with super professional helpful staff. Able to see the desk we liked and order straight away in store. Very happy. Delivery team were wonderful assembly was excellent. Thank you.

I had a fantastic consultation in the Cambridge branch. The girls were so helpful and it felt very relaxed and no one was rushing me to get through to the next customer. The interior was exquisite and gave me and my husband lots of ideas to revamp the house. I shall be returning to purchase the gorgeous yellow cabinet in the front.

What a joke. Staff standing around on phones or chatting to each other as opposed to greeting customers or asking if you need help. Asking for their WiFi code was as if I was asking for a free product and the general vibe is that they decide if you’re worth their time as you enter the store. Poor items at best, vastly overpriced and attitude is disgusting. Having just moved to the area from London and having a large property to refurnish I know I won’t be spending a penny at this establishment. Most of the furniture in there is similar to Oak Furniture land just five times more expensive. Give it a miss.

Josh and Alfie did a superb job delivering and assembling all the furniture for our new house today. They arrived on time, were very polite, clean, tidy and efficient. We cannot recommend them highly enough. Thanks for a great service guys.

Good customer service was able to help from the start of the purchase to the pickup.
Item was very well packed and looks great on the wall.

Served by a lovely member of staff. Exited the store with the customary classy Neptune bag.

Great customer service in store and very quick delivery of the picture that we ordered.

The staff at the Cambridge store were so welcoming and friendly. The store itself is like the dream home. Always look forward to visiting Neptune stores! Our rug arrived within two days and it is stunning. Thank you!

Store very helpful with ordering a TV cabinet.
We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune.
Delivery men were very pleasant and polite - removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems.
As always great service.

It is always a joy to visit Neptune, lovely store and lovely staff

Staff at Cambridge store are so helpful and friendly
Always ready to take time and talk things through
Enjoy visiting the store

You longer can buy fabric by the meter. I was going to buy a chair and then get my sofa recovered in the same fabric! Will now choose another fabric from somewhere else! I don’t want my home to look like I’ve purchased my interior from Neptune I like to mix it up. I was going to enquire about a kitchen ….. I no longer feel that I want to!

Always super service and beautiful homeware x

This store is too nice . I love going into it so much that I rarely come away without buying something . Nikki the manager and all of the staff are a big part of that.
Neptune is a huge favourite of mine and I’ve been to many of the stores but the Cambridge store has something very special

I absolutely love the quality of the items I have bought, and couldn’t be more pleased with the aesthetics of the design. The staff were very helpful and the teams transporting and delivering the furniture were fantastic. My only gripe was the length of time from order to delivery. However the best is always worth waiting for.