From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
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The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... See more
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A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix... See more
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Found the whole experience good and the end product THE NEW KITCHEN including a new floor supplied by Neptune great ! The whole team of James Beth Ben Mitch and Nicky did a great job. Ben the kitchen... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.8
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Neptune - Cambridge
Good Morning Vivienne,
Thank you so much for leaving a review. It is always a pleasure to see you in the showroom.
Best,
Nikki
Store Leader
Ordered stool in April this year
Ordered stool in April this year, arrived last week in a box. Expensive stool of £800 comes like an IKEA flat pack for me to set up. I was very disappointed that there service was extremely poor. Not a up market shop as I was lead to believe from the show rooms.
August 20, 2024
Reply from Neptune - Cambridge
Hi Marylou. Thank you for your feedback. I am sorry to read your disappointment. Your new footstool was sent via our approved courier and I'm sorry their delivery doesn't include assembling the legs to the stool for you. I hope despite this, you do love the item and it was worth the wait. Your feedback is valued and has been reviewed by our team. We do hope to have the opportunity to see you again soon. With warmest regards, Scott
Exciting visit to Neptune in Cambridge
I loved going around your shop in Cambridge. I bought two Wycombe arm chairs and two cushions which were delivered promptly. The service was efficient and I love the chairs. they are comfortable, stylish and the workmanship exceptional. Wish there was a shop in Nottingham
August 7, 2024
Reply from Neptune - Cambridge
Hi Mrs Preston,
Thank you so much for leaving such a lovely review.
So glad to hear you love your Wycombe armchairs as much as we do.
We look forward to seeing you again soon.
Best,
Nikki
Store Leader
Reply from Neptune - Cambridge
Hi David,
Thank you so much for taking the time to leave such a lovely review. I look forward to welcoming you in to the showroom again soon.
Best,
Nikki
Store Leader
Reply from Neptune - Cambridge
Hi Melanie,
Thank you so much for taking the time to leave us a lovely review.
Best,
Nikki
Store Leader
Great service and product
Bought this rug in the sale so very good value. Speedy delivery and very good quality product.
July 12, 2024
Reply from Neptune - Cambridge
Hi Ali, Thank you so much for taking the time to write a lovely review.
So pleased you love your new rug.
Look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Very good products and very pleasant staff. The long wait for delivery is a little disappointing.
Very good products and
July 9, 2024
Reply from Neptune - Cambridge
Hi Francoise,
Thank you so much for taking the time to leave us a review. We really appreciate your feedback.
Look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Reply from Neptune - Cambridge
Hi Susan,
Thank you so much for taking the time to leave us a lovely review.
Best,
Nikki
Store Leader
Wow - I love Neptune Cambridge
Wow, Jo and the Cambridge team are fantastic! They are fun, kind and knowledgeable. Every time I go into the store I have such a lovely experience & they always make me feel so welcome. BIG shoutout to Jo - who literally went above and beyond for me today, spent time looking at the paint colours and explaining why they might work in different rooms etc. Sooo knowledgeable and totally understood the vibe I was trying to achieve. I came away feeling so inspired and excited! Jo is an asset to your store - the best of the best! Can’t wait to visit again :)
June 30, 2024
Unprompted review
Reply from Neptune - Cambridge
Hi Sophie,
Thank you so much for such an incredible review. Your feedback has put the biggest smile on Jo's face.
We absolutely love seeing you in the showroom and helping with your home and look forward to seeing you again soon.
Best,
Nikki
Store Leader
Absolutely thrilled by my new kitchen
Absolutely thrilled by my new kitchen. Assistance with planning was inspired and the execution faultless.
I would recommend a Neptune kitchen without hesitation.
June 25, 2024
Unprompted review
Reply from Neptune - Cambridge
Hi Meryl,
We cannot thank you enough for taking the time to leave such a wonderful review.
Hannah and the team have absolutely loved working with you on your dream kitchen and it makes us proud to know how thrilled you are with it.
Best,
Nikki
Store Leader
Pleasant and helpful staff without…
Pleasant and helpful staff without being intrusive in the store.
Delivery instructions clear and efficient.
Delivery on time.
June 10, 2024
Reply from Neptune - Cambridge
Dear Mrs Harris,
Thank you so much for leaving such a lovely review. We really hope you enjoy your new dining table and chairs and look forward to seeing you again soon.
Best wishes,
Nikki
Store Leader
Cambridge store experince
We visited the cambridge store two or three times before choosing a new dining table and chairs. The staff were helpful and did not put you under any pressure to purchase
Having chosen a new table and chairs they arranged delivery within a week
The delivery staff were also very helpful and pleasant
May 13, 2024
Reply from Neptune - Cambridge
Good morning Peter,
Thank you so much for such a lovely review.
It was a pleasure to meet you and I wish you many happy memories around your new table.
Best,
Nikki
Store Leader
Friendly efficient service
Friendly efficient service, on time delivery. Quality products.
May 7, 2024
Reply from Neptune - Cambridge
Good Morning Alan,
Thank you so much for taking the time to leave such a wonderful review.
We look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Complete Kitchen Refurb Jan-Mar 24
More than extremely pleased with our Neptune kitchen. It exceeded all our expectations and we now have a kitchen that is timeless and is stunning. The design, quality of the units and the installation/workmanship was exceptional. Would highly recommend to anyone considering.
April 18, 2024
Unprompted review
Reply from Neptune - Cambridge
Thank you so much for such wonderful feedback.
It is so wonderful to hear that you love your kitchen and the service you have received has exceeded your expectations.
We wish you many happy years with your Neptune kitchen.
Best wishes
Nikki
Store Leader
Superb product for life
Superb product for life! .....or until we want to change it. Excellent customer service! Everything and everyone from start to finish! Worth every penny and I would recommend to all who want a kitchen to be really proud of!
February 13, 2024
Unprompted review
Reply from Neptune - Cambridge
Hi John,
Thank you for leaving such a lovely review. We are thrilled that you love your new kitchen and to hear you are proud of it is the icing on the cake.
We look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Sideboard
Delivered new sideboard. Placed it where it needed to be taking care and explained how to look after it. Polite and very friendly. Great service and very pleased with it.
February 6, 2024
Reply from Neptune - Cambridge
Hi Karin,
Thank you for taking the time to leave us a lovely review.
We look forward to welcoming you back in the store soon.
Best,
Nikki
Store Leader
New kitchen….
We recently had our new kitchen designed and installed by Neptune Cambridge. Claire did a fantastic job designing the kitchen and took onboard everything we wanted and offered some great suggestions. James did an excellent job project managing the installation and liaising with our builder on the extension and timing of the installation. Ben, the fitter was meticulous in his work and left the place clean and tidy every night.
Lastly but not least a big thanks to Danya for sorting out the issue we had with the dresser which was replaced with no hesitation.
We absolutely love our kitchen and definitely made the right decision in choosing Neptune.
December 22, 2023
Unprompted review
Reply from Neptune - Cambridge
Hi Mrs Waters,
Thank you so much for taking the time to leave such a lovely review.
We are thrilled that you love your kitchen and have enjoyed working with us at Neptune Cambridge.
We really look forward to seeing you back in store soon.
Best,
Nikki
Store Leader
Great advice and customer service
Nikki in the Cambridge store has been brilliant assisting us to choose numerous pieces. Nikki is friendly, professional and knowledgeable. We are appreciative of all the time she has spent with us. We are grateful for all her great advice and guidance.
January 29, 2024
Unprompted review
Reply from Neptune - Cambridge
Good Morning James,
I cannot thank you enough for such a wonderful review!
It has been an absolute pleasure to work with yourself and Caroline and I look forward to seeing you again soon.
Best,
Nikki
Cambridge/January
Staff always very helpful and friendly, especially the lady that served us (unsure of her name).
January 18, 2024
Reply from Neptune - Cambridge
Hi Jax & Rob,
Thank you so much for such a wonderful review.
We look forward to seeing you again in the showroom soon.
Best,
Nikki
Store Leader
Delivery team excellent
Ordering and delivery service first class. Poor communication around likely delivery and certainty of delivery was not given until very last minute. One item was causing the delay but it did create unnecessary stress. Also two smaller items were added by us and we were told all would arrive together but this didn’t happen. Delivery team and front of house staff were excellent which helped to make up for the middle part!
December 12, 2023
Reply from Neptune - Cambridge
Hi Nigel,
Thank you so much for your review.
Sadly exact delivery times is not something we can give at store level and only the bookings team, when they get in contact can give you that information.
I worked with your designer Tolly to do all we could to try and get you that date as quickly as possible.
Please accept my sincerest apologies that this caused undue stress.
We really hope to see you again soon.
Best wishes
Nikki
Store Leader
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