Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
Company replied
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... See more
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place for ideas on style and…
Great place for ideas on style and colours.
Pleasant staff.
April 6, 2022
Reply from Neptune - Cambridge
Good morning, thank you so much for your very kind feedback, we're so pleased to hear you were able to take inspiration from our collections. We hope to be able to welcome you back soon. Kindest regards, Pauline
Love this store
Love this store, such lovely products and great service. Staff are very helpful
March 23, 2022
Reply from Neptune - Cambridge
Good morning, thank you so much for your kind feedback, we are delighted to hear you're enjoying your visits to our store and are so pleased you're also happy with our products. We hope you are able to visit us again soon! Take care, Pauline
All was fine until recently when I…
All was fine until recently when I ordered a sample pot which didn’t arrive. It took a few phone calls to finally receive it
March 20, 2022
Reply from Neptune - Cambridge
Hello Gillian, I am so sorry to hear you experienced a delay in receiving your sample pot. I will pass your feedback on to our team to ensure our communications are maintained to the high standard our customers expect. We very much appreciate you taking the time to leave feedback. Many thanks, Pauline
Excellent customer service
Excellent customer service. Polite and friendly staff are really helpful in store and on the phone. Delivery of my beautiful item was a very smooth operation also with a great delivery service.
March 8, 2022
Reply from Neptune - Cambridge
Good morning Wendy, thank you so much for your very kind feedback. We're so happy to hear you enjoy your visits to our store and we hope to welcome you back soon. Have a great week! Pauline
Reply from Neptune - Cambridge
We are so sorry to hear of your experience, we do appreciate your feedback. If you wish to discuss this further, please do not hesitate to contact us at info@neptunecambridge.com or on 01223643535. We will inform our delivery team of your issues and endeavor to improve service.
Reply from Neptune - Cambridge
Thank you so much for your review we are delighted to hear you are pleased with our service, we look forward to seeing you again soon
Beautiful store and products
Beautiful store and products.
The staff are so friendly and helpful.
I’m fortunate to live very close to a store.
February 24, 2022
Reply from Neptune - Cambridge
Good morning James, thank you so much for leaving your kind review. We're very happy to hear you're enjoying your visits to our store and look forward to seeing you again soon. Enjoy the rest of your week. Pauline
Awful service
Beautiful products, awful service. Mistake after mistake after mistake. It’s not good enough when you’re spending thousands and thousands of pounds.
February 12, 2022
Reply from Neptune - Cambridge
Good morning Christine, we are extremely sorry to hear your Neptune experience fell way below our expected and usual standards. We will be in touch with you to discuss your experience further to determine what we need to do better. Thank you for taking the time to leave your review, we value your feedback. Pauline
Great product but not cheap!
February 3, 2022
Reply from Neptune - Cambridge
Hi James, thank you for your review, we're glad to hear you are enjoying our products, we appreciate your feedback. Pauline
Great design and quality furniture
A lovely shop with a wide range of furniture and sofas. The people are very nice and available to help. The wait for delivery on bespoke furniture is however a bit concerning. Other than that is one of my favourite shop.
February 2, 2022
Reply from Neptune - Cambridge
Hello Alessandra, we very much appreciate you taking the time to leave a review and are glad to hear you have enjoyed your experience in-store. Please rest assured we are working hard to improve some of our current lead times for tailored pieces. We hope to see you in-store again soon, have a great rest of the week. Pauline
Excellent products and very helpful in…
Excellent products and very helpful in the shop
February 1, 2022
Reply from Neptune - Cambridge
Good morning Julie, many thanks for your very kind review. We're so pleased to hear you enjoyed your visit and we hope to see you again soon. Enjoy the rest of your week! Pauline
Love just wondering around the…
Love just wondering around the beautiful store and dreaming dreams!
January 27, 2022
Reply from Neptune - Cambridge
Thank you for taking the time to share your feedback, we are glad you enjoy our stores. Kindest regards, Charlie
Such a lovely store and experience
Such a lovely store and experience to wander about the rooms. No sales pushing, just very helpful assistants when you need them.
January 26, 2022
Reply from Neptune - Cambridge
Hello Joanna, thank you so much for taking the time to leave your very kind review. We're so pleased you enjoyed your visit to our store and very much hope to see you again soon! Take care, Pauline
Gorgeous shop with good service
Gorgeous shop with good service, very pleased with furniture we ordered, was delivered by very careful and friendly drivers
January 19, 2022
Reply from Neptune - Cambridge
Thank you for your feedback and we are delighted to know you are happy with your order and the service provided. Kindest regards, Charlie
Delightful ❣️
Delightful ❣️
Conscientious Team who really care to be helpful and supportive
Neptune offer a quality all round service that is truly exceptional
Everything they make is beautiful 👏🏻
January 6, 2022
Reply from Neptune - Cambridge
Thank you so much for taking the time to write a lovely review, we are really pleased to hear you are delighted with our service,
thanks again, the Neptune Cambridge team
Beautiful and professional kitchen design and installation
What a great experience!
The entire process from design through ordering and installation has been extremely professional despite some challenges posed by the supply chain issues during the Covid pandemic.
Communication has been excellent and the finished kitchen is wonderful. Superb quality workmanship during the installation throughout.
Thank you to Roxana, John and John for all of your efforts. Highly recommended.
January 3, 2022
Reply from Neptune - Cambridge
Good morning Keith, thank you so much for taking the time to leave your very kind review. We are delighted to hear you had a great experience with our design and installation team here at Neptune Cambridge and we very much hope we are able to help you again in the future. Best wishes. Pauline
Table and Chairs
We ordered a table and chairs from the Cambridge Neptune and the staff were helpful, knowledgeable and friendly, due to the delivery delays we were kept informed of the progress of our order. When the table arrived the delivery staff were helpful, friendly and did a great job with lots of advice.
January 2, 2022
Reply from Neptune - Cambridge
Good morning Sophie. We very much appreciate you taking the time to leave a review. We're so happy you're pleased with the service you received from us here in-store and during the delivery process. Best wishes. Pauline
A happy experience
So delighted with new kitchen. Despite a problematic year for supplies Neptune were excellent. All the staff from designer to Project Manager and fitters were delightful, efficient and a pleasure to deal with. Changes of mind were dealt with sympathetically and what could have been a difficult few weeks turned out to be far easier than expected. Thanks to everyone involved.
January 2, 2022
Reply from Neptune - Cambridge
Hello Carolyn, thank you so much for your lovely review. We are so pleased to hear you are delighted with your kitchen and the service you received throughout the design and installation process. We hope to welcome you to store again soon. Take care. Pauline
Reply from Neptune - Cambridge
Thank you so much for taking the time to leave a review. I hope you've had a Merry Christmas and will enjoy a lovely New Year's celebrations. Best wishes, Laura.
Excellent
Friendly, staff who knew about their products and stock. I used the delivery service that was very efficient and prompt.
December 20, 2021
Reply from Neptune - Cambridge
Hello Rob, thank you so much for taking the time to leave a review. We're so happy to hear you have enjoyed your experience with Neptune and hope to see you again soon. Have a great Christmas! Pauline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.