Neptune - Canterbury Reviews 

110
TrustScore 5 out of 5

4.8

Wincheap Road, CT1 3TY Canterbury, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. R... See more

Company replied

Rated 5 out of 5 stars

We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and ver... See more

Company replied

Rated 5 out of 5 stars

After ordering from another well known furniture outlet and being let down 3 times we visited Neptune. What a difference, the people in the Canterbury store were so helpful, absolutely brilliant, t... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Canterbury

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Wincheap Road, CT1 3TY, Canterbury, Kent, United Kingdom

  • 01227 209 300

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

2,226 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality Service

Although my delivery was delayed due to Covid-19 the team at Canterbury kept me informed at all times and were professional through the whole customer journey. This was mirrored by the delivery team. Thank you.

April 4, 2021
Neptune - Canterbury logo

Reply from Neptune - Canterbury

Hi Gary, thanks so much. I'm sorry your order was delayed, but it is great to see you were well informed by the Canterbury team and enjoyed our delivery service. We are really looking forward to welcoming our customers back to store, hopefully it won't be too much longer! Ellie.

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